Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Cadernos EBAPE.BR |
Texto Completo: | https://periodicos.fgv.br/cadernosebape/article/view/84348 |
Resumo: | This article focuses on factors that influence the use of electronic government services by citizens. The academic literature has promoted reflections on the influence of various factors and, therefore, this article aims to assess whether socio-demographic factors influence the Brazilian citizens’ decision to use Electronic Government services. This study adopted a quantitative methodological approach, using statistical tests and a logistic regression model, based on the microdata of the ICT Household 2019 survey, coordinated by the Regional Center of Studies for the Development of the Information Society (CETIC.br). The results indicate a significant influence of age, family income, activity condition, economic class, level of education, type of access device, and use of e-commerce services on the probability of using Electronic Government services by Brazilian citizens. The article contributes to a more comprehensive understanding of the factors that impact demand and aims to subsidize public managers’ discussions about these services’ implementation. |
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Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decisionServicios de gobierno electrónico en Brasil: un análisis de los factores de impacto en la decisión de uso del ciudadanoServiços de governo eletrônico no Brasil: uma análise sobre fatores de impacto na decisão de uso do cidadãoElectronic GovernmentICT HouseholdLogistic RegressionGobierno electrónicoTIC DomiciliosRegresión logísticaGoverno eletrônicoTIC DomicíliosRegressão logísticaThis article focuses on factors that influence the use of electronic government services by citizens. The academic literature has promoted reflections on the influence of various factors and, therefore, this article aims to assess whether socio-demographic factors influence the Brazilian citizens’ decision to use Electronic Government services. This study adopted a quantitative methodological approach, using statistical tests and a logistic regression model, based on the microdata of the ICT Household 2019 survey, coordinated by the Regional Center of Studies for the Development of the Information Society (CETIC.br). The results indicate a significant influence of age, family income, activity condition, economic class, level of education, type of access device, and use of e-commerce services on the probability of using Electronic Government services by Brazilian citizens. The article contributes to a more comprehensive understanding of the factors that impact demand and aims to subsidize public managers’ discussions about these services’ implementation.Este artículo trata de los factores que influyen en el uso de los servicios de administración electrónica por parte de los ciudadanos. La literatura académica ha promovido reflexiones sobre la influencia de diversos factores y, por lo tanto, este artículo tiene por objeto evaluar si los factores sociodemográficos influyen en la decisión de los ciudadanos brasileños de utilizar los servicios de gobierno electrónico. En esto estudio se usó un enfoque metodológico cuantitativo, valiéndose de pruebas estadísticas y un modelo de regresión logística, basado en los microdatos de la investigación TIC Domicilios, coordinada por el Centro Regional de Estudios para el Desarrollo de la Sociedad de la Información (Cetic.br), para el año base 2019. Los resultados de este análisis indican que hay una influencia significativa de factores como edad, ingresos familiares, condición de la actividad, clase económica, nivel de educación, tipo de dispositivo de acceso y la utilización de servicios de comercio electrónico en la probabilidad de utilizar servicios de gobierno electrónico. El artículo contribuye a una comprensión más completa de los factores que inciden en la demanda y se propone servir de aportación a debates entre los gestores públicos sobre la implantación de estos servicios.Este artigo trata dos fatores que influenciam a utilização de serviços de governo eletrônico pelos cidadãos. A literatura acadêmica tem promovido reflexões sobre a influência de diversos fatores, e este artigo tem como objetivo avaliar se aspectos sociodemográficos têm influência sobre a decisão de uso de serviços de governo eletrônico pelos cidadãos brasileiros. O estudo utilizou uma abordagem metodológica quantitativa, valendo-se de testes estatísticos e modelo de regressão logística baseados em microdados da pesquisa TIC Domicílios, coordenada pelo Centro Regional de Estudos para o Desenvolvimento da Sociedade da Informação (Cetic.br), referente ao ano-base de 2019. Os resultados desta análise indicam que há influência significativa de fatores como idade, renda familiar, condição de atividade, classe econômica, grau de instrução, tipo de dispositivo de acesso e uso de serviços de e-commerce sobre a probabilidade de uso de serviços de governo eletrônico. O artigo contribui para o entendimento mais abrangente dos fatores que impactam a demanda e se propõe a servir de insumo para discussões entre gestores públicos sobre a implementação desses serviços.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2021-11-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/8434810.1590/1679-395120200206Cadernos EBAPE.BR; Vol. 19 No. Special (2021); 792-810Cadernos EBAPE.BR; Vol. 19 Núm. Especial (2021); 792-810Cadernos EBAPE.BR; v. 19 n. Especial (2021); 792-8101679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/cadernosebape/article/view/84348/79927https://periodicos.fgv.br/cadernosebape/article/view/84348/79928Vargas, Luiz Claudio MendesMacadar, Marie AnneWanke, Peter FernandesAntunes, Jorge Junio Moreirainfo:eu-repo/semantics/openAccess2023-02-23T19:30:29Zoai:ojs.periodicos.fgv.br:article/84348Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T10:00:23.671819Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true |
dc.title.none.fl_str_mv |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision Servicios de gobierno electrónico en Brasil: un análisis de los factores de impacto en la decisión de uso del ciudadano Serviços de governo eletrônico no Brasil: uma análise sobre fatores de impacto na decisão de uso do cidadão |
title |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
spellingShingle |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision Vargas, Luiz Claudio Mendes Electronic Government ICT Household Logistic Regression Gobierno electrónico TIC Domicilios Regresión logística Governo eletrônico TIC Domicílios Regressão logística |
title_short |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
title_full |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
title_fullStr |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
title_full_unstemmed |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
title_sort |
Electronic Government services in Brazil: an analysis of impact factors on the citizen’s usage decision |
author |
Vargas, Luiz Claudio Mendes |
author_facet |
Vargas, Luiz Claudio Mendes Macadar, Marie Anne Wanke, Peter Fernandes Antunes, Jorge Junio Moreira |
author_role |
author |
author2 |
Macadar, Marie Anne Wanke, Peter Fernandes Antunes, Jorge Junio Moreira |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Vargas, Luiz Claudio Mendes Macadar, Marie Anne Wanke, Peter Fernandes Antunes, Jorge Junio Moreira |
dc.subject.por.fl_str_mv |
Electronic Government ICT Household Logistic Regression Gobierno electrónico TIC Domicilios Regresión logística Governo eletrônico TIC Domicílios Regressão logística |
topic |
Electronic Government ICT Household Logistic Regression Gobierno electrónico TIC Domicilios Regresión logística Governo eletrônico TIC Domicílios Regressão logística |
description |
This article focuses on factors that influence the use of electronic government services by citizens. The academic literature has promoted reflections on the influence of various factors and, therefore, this article aims to assess whether socio-demographic factors influence the Brazilian citizens’ decision to use Electronic Government services. This study adopted a quantitative methodological approach, using statistical tests and a logistic regression model, based on the microdata of the ICT Household 2019 survey, coordinated by the Regional Center of Studies for the Development of the Information Society (CETIC.br). The results indicate a significant influence of age, family income, activity condition, economic class, level of education, type of access device, and use of e-commerce services on the probability of using Electronic Government services by Brazilian citizens. The article contributes to a more comprehensive understanding of the factors that impact demand and aims to subsidize public managers’ discussions about these services’ implementation. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-11-30 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/84348 10.1590/1679-395120200206 |
url |
https://periodicos.fgv.br/cadernosebape/article/view/84348 |
identifier_str_mv |
10.1590/1679-395120200206 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/cadernosebape/article/view/84348/79927 https://periodicos.fgv.br/cadernosebape/article/view/84348/79928 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
publisher.none.fl_str_mv |
Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas |
dc.source.none.fl_str_mv |
Cadernos EBAPE.BR; Vol. 19 No. Special (2021); 792-810 Cadernos EBAPE.BR; Vol. 19 Núm. Especial (2021); 792-810 Cadernos EBAPE.BR; v. 19 n. Especial (2021); 792-810 1679-3951 reponame:Cadernos EBAPE.BR instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos EBAPE.BR |
collection |
Cadernos EBAPE.BR |
repository.name.fl_str_mv |
Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosebape@fgv.br||cadernosebape@fgv.br |
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1798943213294190592 |