Competências digitais para o trabalho na sociedade conectada: estudo de caso em uma organização pública

• Autor(a) principal: Barros, Robson Santos
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
• Texto Completo: http://hdl.handle.net/10438/16728
• topic: Competence; Digital competence; Competência; Competência digital; Framework DigComp; Administração pública; Trabalho - Inovações tecnológicas; Desempenho; Desenvolvimento organizacional; Administração de pessoal; Administração pública; Aprendizagem organizacional

The goal of this paper is to identify the insertion of digital competence in the competence management model of a Brazilian public organization nationwide. To do so, a group of investigation techniques was used. Initially, there was the documentary analysis of the competence model of a public organization, in order to correlate it to the digital competences framework proposed within the DigComp project, developed by the European Community and that, in this paper, is taken as the theoretical reference for the analyses of the collected data. The content analysis as proposed by Bardin (1977) allowed identifying if this document brought traces of the digital competences of the reference used. After that, through Google Forms app, a 'structured' questionnaire was applied to 27 respondents, located in a state-run of the organization. The data collected allowed identifying the importance given by the respondents to the digital competences reference and were more fully exploited in a focus group conducted among four employees who exercise the leadership role in the same unit. Results show employees and leaders’ perception of the importance of the digital competences, even with no identification of these inserted competences as fundamental competences in the competence management model of the organization studied. On the other hand, they also show the difficulties of these employees and leaders in the application of these competences in daily tasks.