Engajamento do consumidor em uma comunidade virtual de marca
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/13324 |
Resumo: | The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed. |
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Lima, Vitor MouraEscolas::EBAPEIrigaray, Hélio ArthurFerreira, Jorge BrantesNunes, José Mauro Gonçalves2015-02-11T17:11:32Z2015-02-11T17:11:32Z2014-12-18LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014.http://hdl.handle.net/10438/13324The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed.O estudo objetivou a investigação do fenômeno de engajamento do consumidor em uma comunidade virtual de marca, tendo a Fan Page da L'Oréal Paris Brasil como contexto de observação. Para isso, por meio de método netnográfico, foram coletadas as interações entre os membros da comunidade ao longo de três meses e analisadas sob a perspectiva do modelo conceitual apresentado por Brodie et al. (2011b). Durante a análise de conteúdo, considerando as técnicas propostas por Bardin (2007), foram identificadas as dimensões, os processos e sub-processos do engajamento do consumidor, conforme proposto pelo modelo conceitual. Além disso, os resultados encontrados apontam para a validação do modelo e reforçam a perspectiva de que a simples participação ou envolvimento não pressupõe engajamento, pois este reflete um estado psicológico complexo, dependente de contexto e que necessita de processos antecedentes e consequentes. Com base nos achados, são discutidas as implicações teóricas e práticas, assim como sugestão para futuros estudos sobre o tema.porConsumer engagementEngajamento do consumidorComunidade virtual de marcaRedes sociais na internetFacebookVirtual brand communitySocial networks sitesAdministração de empresasComportamento do consumidorConsumidores - AtitudesMarketing na internetMarca registradaRedes sociais on-lineComunidades virtuaisEngajamento do consumidor em uma comunidade virtual de marcainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALVitorLima_Dissertação_MEXFGV_low.pdfVitorLima_Dissertação_MEXFGV_low.pdfapplication/pdf2263989https://repositorio.fgv.br/bitstreams/12559b0d-6542-4be1-a791-55a1e9fc1d49/download4e0a234fad546a31a03c19cff7dafe73MD51LICENSElicense.txtlicense.txttext/plain; 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|
dc.title.por.fl_str_mv |
Engajamento do consumidor em uma comunidade virtual de marca |
title |
Engajamento do consumidor em uma comunidade virtual de marca |
spellingShingle |
Engajamento do consumidor em uma comunidade virtual de marca Lima, Vitor Moura Consumer engagement Engajamento do consumidor Comunidade virtual de marca Redes sociais na internet Virtual brand community Social networks sites Administração de empresas Comportamento do consumidor Consumidores - Atitudes Marketing na internet Marca registrada Redes sociais on-line Comunidades virtuais |
title_short |
Engajamento do consumidor em uma comunidade virtual de marca |
title_full |
Engajamento do consumidor em uma comunidade virtual de marca |
title_fullStr |
Engajamento do consumidor em uma comunidade virtual de marca |
title_full_unstemmed |
Engajamento do consumidor em uma comunidade virtual de marca |
title_sort |
Engajamento do consumidor em uma comunidade virtual de marca |
author |
Lima, Vitor Moura |
author_facet |
Lima, Vitor Moura |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Irigaray, Hélio Arthur Ferreira, Jorge Brantes |
dc.contributor.author.fl_str_mv |
Lima, Vitor Moura |
dc.contributor.advisor1.fl_str_mv |
Nunes, José Mauro Gonçalves |
contributor_str_mv |
Nunes, José Mauro Gonçalves |
dc.subject.por.fl_str_mv |
Consumer engagement Engajamento do consumidor Comunidade virtual de marca Redes sociais na internet |
topic |
Consumer engagement Engajamento do consumidor Comunidade virtual de marca Redes sociais na internet Virtual brand community Social networks sites Administração de empresas Comportamento do consumidor Consumidores - Atitudes Marketing na internet Marca registrada Redes sociais on-line Comunidades virtuais |
dc.subject.eng.fl_str_mv |
Virtual brand community Social networks sites |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Comportamento do consumidor Consumidores - Atitudes Marketing na internet Marca registrada Redes sociais on-line Comunidades virtuais |
description |
The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed. |
publishDate |
2014 |
dc.date.issued.fl_str_mv |
2014-12-18 |
dc.date.accessioned.fl_str_mv |
2015-02-11T17:11:32Z |
dc.date.available.fl_str_mv |
2015-02-11T17:11:32Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/13324 |
identifier_str_mv |
LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014. |
url |
http://hdl.handle.net/10438/13324 |
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por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
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openAccess |
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