Engajamento do consumidor em uma comunidade virtual de marca

Detalhes bibliográficos
Autor(a) principal: Lima, Vitor Moura
Data de Publicação: 2014
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/13324
Resumo: The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed.
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spelling Lima, Vitor MouraEscolas::EBAPEIrigaray, Hélio ArthurFerreira, Jorge BrantesNunes, José Mauro Gonçalves2015-02-11T17:11:32Z2015-02-11T17:11:32Z2014-12-18LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014.http://hdl.handle.net/10438/13324The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed.O estudo objetivou a investigação do fenômeno de engajamento do consumidor em uma comunidade virtual de marca, tendo a Fan Page da L'Oréal Paris Brasil como contexto de observação. Para isso, por meio de método netnográfico, foram coletadas as interações entre os membros da comunidade ao longo de três meses e analisadas sob a perspectiva do modelo conceitual apresentado por Brodie et al. (2011b). Durante a análise de conteúdo, considerando as técnicas propostas por Bardin (2007), foram identificadas as dimensões, os processos e sub-processos do engajamento do consumidor, conforme proposto pelo modelo conceitual. Além disso, os resultados encontrados apontam para a validação do modelo e reforçam a perspectiva de que a simples participação ou envolvimento não pressupõe engajamento, pois este reflete um estado psicológico complexo, dependente de contexto e que necessita de processos antecedentes e consequentes. Com base nos achados, são discutidas as implicações teóricas e práticas, assim como sugestão para futuros estudos sobre o tema.porConsumer engagementEngajamento do consumidorComunidade virtual de marcaRedes sociais na internetFacebookVirtual brand communitySocial networks sitesAdministração de empresasComportamento do consumidorConsumidores - AtitudesMarketing na internetMarca registradaRedes sociais on-lineComunidades virtuaisEngajamento do consumidor em uma comunidade virtual de marcainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessORIGINALVitorLima_Dissertação_MEXFGV_low.pdfVitorLima_Dissertação_MEXFGV_low.pdfapplication/pdf2263989https://repositorio.fgv.br/bitstreams/12559b0d-6542-4be1-a791-55a1e9fc1d49/download4e0a234fad546a31a03c19cff7dafe73MD51LICENSElicense.txtlicense.txttext/plain; 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dc.title.por.fl_str_mv Engajamento do consumidor em uma comunidade virtual de marca
title Engajamento do consumidor em uma comunidade virtual de marca
spellingShingle Engajamento do consumidor em uma comunidade virtual de marca
Lima, Vitor Moura
Consumer engagement
Engajamento do consumidor
Comunidade virtual de marca
Redes sociais na internet
Facebook
Virtual brand community
Social networks sites
Administração de empresas
Comportamento do consumidor
Consumidores - Atitudes
Marketing na internet
Marca registrada
Redes sociais on-line
Comunidades virtuais
title_short Engajamento do consumidor em uma comunidade virtual de marca
title_full Engajamento do consumidor em uma comunidade virtual de marca
title_fullStr Engajamento do consumidor em uma comunidade virtual de marca
title_full_unstemmed Engajamento do consumidor em uma comunidade virtual de marca
title_sort Engajamento do consumidor em uma comunidade virtual de marca
author Lima, Vitor Moura
author_facet Lima, Vitor Moura
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Irigaray, Hélio Arthur
Ferreira, Jorge Brantes
dc.contributor.author.fl_str_mv Lima, Vitor Moura
dc.contributor.advisor1.fl_str_mv Nunes, José Mauro Gonçalves
contributor_str_mv Nunes, José Mauro Gonçalves
dc.subject.por.fl_str_mv Consumer engagement
Engajamento do consumidor
Comunidade virtual de marca
Redes sociais na internet
Facebook
topic Consumer engagement
Engajamento do consumidor
Comunidade virtual de marca
Redes sociais na internet
Facebook
Virtual brand community
Social networks sites
Administração de empresas
Comportamento do consumidor
Consumidores - Atitudes
Marketing na internet
Marca registrada
Redes sociais on-line
Comunidades virtuais
dc.subject.eng.fl_str_mv Virtual brand community
Social networks sites
dc.subject.area.por.fl_str_mv Administração de empresas
dc.subject.bibliodata.por.fl_str_mv Comportamento do consumidor
Consumidores - Atitudes
Marketing na internet
Marca registrada
Redes sociais on-line
Comunidades virtuais
description The objective of the research was the investigation of the consumer engagement in a virtual brand community, which considered L'Oréal Paris Brasil Facebook Fan Page as a context of observation. On this purpose, by a netnography method, the interactions were collected from members of the website over three months and analyzed from the perspective of the conceptual model presented by Brodie et al. (2011b). During content analysis, which considered Bardin (2007) techniques, the dimensions, processes and sub-processes of the consumer engagement were identified, as proposed by the conceptual model. In addition, the results point to the validation of the model and reinforce the view that the mere participation or involvement doesn't indicates engagement, because it reflects a complex psychological state, context dependent and requires antecedents and consequences processes. Based on these findings, theoretical and practical implications, as well as suggestions for future studies, are discussed.
publishDate 2014
dc.date.issued.fl_str_mv 2014-12-18
dc.date.accessioned.fl_str_mv 2015-02-11T17:11:32Z
dc.date.available.fl_str_mv 2015-02-11T17:11:32Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
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dc.identifier.citation.fl_str_mv LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/13324
identifier_str_mv LIMA, Vitor Moura. Engajamento do consumidor em uma comunidade virtual de marca. Dissertação (Mestrado em Gestão Empresarial) - FGV - Fundação Getúlio Vargas, Rio de Janeiro, 2014.
url http://hdl.handle.net/10438/13324
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