Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro

Detalhes bibliográficos
Autor(a) principal: Macedo, Marcelo Ernandez
Data de Publicação: 1995
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
Texto Completo: http://hdl.handle.net/10438/8722
Resumo: lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed.
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spelling Macedo, Marcelo ErnandezEscolas::EBAPEVieira, Paulo ReisOliveira, Fátima Bayma deTeixeira, Sônia Maria Fleury2011-11-10T13:53:33Z2011-11-10T13:53:33Z1995MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995.http://hdl.handle.net/10438/8722lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed.o objetivo da dissertação é ultrapassar o viés instrumental com o qual a questão do atendimento vem sendo tratada, revelando a sua importância da mesma para os processos de objetivação e subjetivação humanos e, em especial, para a construção do conceito e a efetivação do exercício da cidadania. Além de referencial teórico sobre o assunto, o estudo apresenta uma análise qualitativa de dados recolhidos em pesquisa de campo na qual foram entrevistados atendentes de balcão de todos os hospitais gerais públicos no município do Rio de Janeiro.porTodo cuidado foi dispensado para respeitar os direitos autorais deste trabalho. 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dc.title.por.fl_str_mv Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
title Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
spellingShingle Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
Macedo, Marcelo Ernandez
Administração de empresas
Cidadania
Direitos fundamentais
Assistência hospitalar
Serviço ao cliente
title_short Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
title_full Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
title_fullStr Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
title_full_unstemmed Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
title_sort Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
author Macedo, Marcelo Ernandez
author_facet Macedo, Marcelo Ernandez
author_role author
dc.contributor.unidadefgv.por.fl_str_mv Escolas::EBAPE
dc.contributor.member.none.fl_str_mv Vieira, Paulo Reis
Oliveira, Fátima Bayma de
dc.contributor.author.fl_str_mv Macedo, Marcelo Ernandez
dc.contributor.advisor1.fl_str_mv Teixeira, Sônia Maria Fleury
contributor_str_mv Teixeira, Sônia Maria Fleury
dc.subject.area.por.fl_str_mv Administração de empresas
topic Administração de empresas
Cidadania
Direitos fundamentais
Assistência hospitalar
Serviço ao cliente
dc.subject.bibliodata.por.fl_str_mv Cidadania
Direitos fundamentais
Assistência hospitalar
Serviço ao cliente
description lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed.
publishDate 1995
dc.date.issued.fl_str_mv 1995
dc.date.accessioned.fl_str_mv 2011-11-10T13:53:33Z
dc.date.available.fl_str_mv 2011-11-10T13:53:33Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995.
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10438/8722
identifier_str_mv MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995.
url http://hdl.handle.net/10438/8722
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