Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro
Autor(a) principal: | |
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Data de Publicação: | 1995 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/8722 |
Resumo: | lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed. |
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Macedo, Marcelo ErnandezEscolas::EBAPEVieira, Paulo ReisOliveira, Fátima Bayma deTeixeira, Sônia Maria Fleury2011-11-10T13:53:33Z2011-11-10T13:53:33Z1995MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995.http://hdl.handle.net/10438/8722lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed.o objetivo da dissertação é ultrapassar o viés instrumental com o qual a questão do atendimento vem sendo tratada, revelando a sua importância da mesma para os processos de objetivação e subjetivação humanos e, em especial, para a construção do conceito e a efetivação do exercício da cidadania. Além de referencial teórico sobre o assunto, o estudo apresenta uma análise qualitativa de dados recolhidos em pesquisa de campo na qual foram entrevistados atendentes de balcão de todos os hospitais gerais públicos no município do Rio de Janeiro.porTodo cuidado foi dispensado para respeitar os direitos autorais deste trabalho. 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dc.title.por.fl_str_mv |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
title |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
spellingShingle |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro Macedo, Marcelo Ernandez Administração de empresas Cidadania Direitos fundamentais Assistência hospitalar Serviço ao cliente |
title_short |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
title_full |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
title_fullStr |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
title_full_unstemmed |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
title_sort |
Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro |
author |
Macedo, Marcelo Ernandez |
author_facet |
Macedo, Marcelo Ernandez |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EBAPE |
dc.contributor.member.none.fl_str_mv |
Vieira, Paulo Reis Oliveira, Fátima Bayma de |
dc.contributor.author.fl_str_mv |
Macedo, Marcelo Ernandez |
dc.contributor.advisor1.fl_str_mv |
Teixeira, Sônia Maria Fleury |
contributor_str_mv |
Teixeira, Sônia Maria Fleury |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
topic |
Administração de empresas Cidadania Direitos fundamentais Assistência hospitalar Serviço ao cliente |
dc.subject.bibliodata.por.fl_str_mv |
Cidadania Direitos fundamentais Assistência hospitalar Serviço ao cliente |
description |
lhe dissertation's goal is to overbear the instrumental approach wich has been used to treat the question of public aftendance, displaylng the aftendance's importance to the humam processes of objetivation and subjetivation, specially, to the construction of the concept cltizenship and the realization of cltizenship's exercises. Beside offering a theoretical frame of reference about the subject, the study presents a qualltative analysis of data which were taken from a field work, in which aftendants of ali public hospitais in Rio de Janeiro were interviewed. |
publishDate |
1995 |
dc.date.issued.fl_str_mv |
1995 |
dc.date.accessioned.fl_str_mv |
2011-11-10T13:53:33Z |
dc.date.available.fl_str_mv |
2011-11-10T13:53:33Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/8722 |
identifier_str_mv |
MACEDO, Marcelo Ernandez. Cidadanias : relações de atendimento nos serviços publicos do Rio de Janeiro. Dissertação (Mestrado em Administração) - Escola Brasileira de Administração Pública e de Empresas, Fundação Getúlio Vargas - FGV, Rio de Janeiro, 1995. |
url |
http://hdl.handle.net/10438/8722 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
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