A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Repositório Institucional do FGV (FGV Repositório Digital) |
Texto Completo: | http://hdl.handle.net/10438/18047 |
Resumo: | Gradually, increasingly seek to improve the relationship with its external customers and internal, increase productivity and collaboration. With the rise of Web 2.0, the use of social technologies, especially social networks, has favored the knowledge exchange, agility in communication, the informations sharing and resources, the process internal and external and customers approchement. Considering these aspects, this study aims to identify the impact of Corporate Social Network in process and business models on an organization. The corporate social networks can promote the internal processes, especially the business processes and, from change in these processes with Social Network can deliver the emergence of new business models, thus creating value for the organization. This study contributes by presenting a new approach on Corporate Social Network, in relation to the processes and business models. It provides subsidies for the implantation projects and use of Social Net Corportiva of organizations, advances in the concepts of its use as social software and attainment of results for the managers. Presented the aspects on the use and the benefits of the use of the Technology of Information; the Social Nets and the Corporative Social Nets, its infrastructure, environment and functionalities. One identifies the types of business processes and argue aspects of the Social BPM - Business Process Management, beyond the business-oriented Models that conceptualized and characterized. The change and its importance in the enterprise environment and the creation of value for the organization from the processes and of the models of business also are treated. Research based on the qualitative approach. This is a case of study of a Brazilian business group, based in the state of Minas Gerais. The data constructed by means of the technique of semistructuralized interview. In the analysis of the empirical phase the content analysis technique was used to examine the data, supported by qualitative data analysis software. It verified in 568 references that the Corporative Social Net (CSN) could be use as social software in the business processes and, still, it can enable the emergence of new MN from its use. The creation of value by CSR is evidenced in the internal processes of the commercial area, generating value to the organization. The results showed that the implementation and use of CSR in business processes impact the business group here studied. The agility, the co-creation in the processes, creates value and positive results for the organization. |
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Almeida, Rosana deEscolas::EAESPLarieira, Cláudio Luís CarvalhoZilber, Moisés AriSouza, Cesar Alexandre deAlbertin, Alberto Luiz2017-03-17T11:05:06Z2017-03-17T11:05:06Z2017-02-22ALMEIDA, Rosana de. A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos. Tese (Doutorado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2017.http://hdl.handle.net/10438/18047Gradually, increasingly seek to improve the relationship with its external customers and internal, increase productivity and collaboration. With the rise of Web 2.0, the use of social technologies, especially social networks, has favored the knowledge exchange, agility in communication, the informations sharing and resources, the process internal and external and customers approchement. Considering these aspects, this study aims to identify the impact of Corporate Social Network in process and business models on an organization. The corporate social networks can promote the internal processes, especially the business processes and, from change in these processes with Social Network can deliver the emergence of new business models, thus creating value for the organization. This study contributes by presenting a new approach on Corporate Social Network, in relation to the processes and business models. It provides subsidies for the implantation projects and use of Social Net Corportiva of organizations, advances in the concepts of its use as social software and attainment of results for the managers. Presented the aspects on the use and the benefits of the use of the Technology of Information; the Social Nets and the Corporative Social Nets, its infrastructure, environment and functionalities. One identifies the types of business processes and argue aspects of the Social BPM - Business Process Management, beyond the business-oriented Models that conceptualized and characterized. The change and its importance in the enterprise environment and the creation of value for the organization from the processes and of the models of business also are treated. Research based on the qualitative approach. This is a case of study of a Brazilian business group, based in the state of Minas Gerais. The data constructed by means of the technique of semistructuralized interview. In the analysis of the empirical phase the content analysis technique was used to examine the data, supported by qualitative data analysis software. It verified in 568 references that the Corporative Social Net (CSN) could be use as social software in the business processes and, still, it can enable the emergence of new MN from its use. The creation of value by CSR is evidenced in the internal processes of the commercial area, generating value to the organization. The results showed that the implementation and use of CSR in business processes impact the business group here studied. The agility, the co-creation in the processes, creates value and positive results for the organization.Cada vez mais as empresas buscam melhorar o relacionamento com seus clientes externos e internos, aumentar a produtividade e a colaboração. Com a ascensão da Web 2.0, o uso das tecnologias sociais, principalmente as redes sociais, tem favorecido a troca de conhecimento, a agilidade na comunicação, o compartilhamento de informações e recursos, os processos internos e externos e a aproximação com clientes. Considerando esses aspectos, este estudo tem por objetivo identificar o impacto do uso da Rede Social Corporativa nos processos e nos modelos de negócios de uma organização. As redes sociais corporativas podem favorecer os processos internos, principalmente os processos de negócio e, a partir da mudança nesses processos pelo uso da Rede Social Corporativa pode propiciar o surgimento de novos modelos de negócio, criando assim, valor para a organização. Este estudo contribui apresentando nova abordagem sobre Rede Social Corporativa, em relação aos processos e os modelos de negócio. Oferece subsídios para os projetos de implantação e uso de Rede Social Corportiva de organizações, avança nos conceitos da sua utilização como software social e obtenção de resultados para os gestores. Apresentam-se os aspectos sobre o uso e os benefícios do uso da Tecnologia de Informação; as Redes Sociais e as Redes Sociais Corporativas, sua infraestrutura, ambiente e funcionalidades. Identifica-se os tipos de processos de negócio e discuti-se aspectos da Social BPM – Business Process Management, além dos Modelos de Negócios que são conceituados e caracterizados. A mudança e sua importância no ambiente empresarial e a criação de valor para a organização a partir dos processos e dos modelos de negócio, também são tratados. A pesquisa se alicerça pela abordagem qualitativa. Trata-se de estudo de caso de grupo empresarial brasileiro, sediado no estado de Minas Gerais. Os dados foram construídos mediante a técnica de entrevista semiestruturada. Na análise da fase empírica utilizou-se técnica da análise de conteúdo para examinar os dados, com apoio de software de análise de dados qualitativos. Constatou-se em 568 referências que a Rede Social Corporativa pode ser usada como software social nos processos de negócio e, ainda, pode possibilitar o surgimento de novos modelos de negócio a partir da sua utilização nestes. A criação de valor pela RSC está evidenciada nos processos internos da área comercial, gerando valor à organização. Os resultados evidenciaram que a implantação e o uso da RSC nos processos de negócios impactam o Grupo empresarial estudado. A agilidade, a co-criação nos processos, criam valor e resultados positivos para a organização.porCorporate social networkBusiness processesBusiness modelsValue creationIT useRede social corporativaProcessos de negócioModelos de negócioCriação de valorUso de TIAdministração de empresasRedes sociaisNegócios - Aspectos sociaisTecnologia da informaçãoEmpresas - Redes de computadoresA rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactosinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisreponame:Repositório Institucional do FGV (FGV Repositório Digital)instname:Fundação Getulio Vargas (FGV)instacron:FGVinfo:eu-repo/semantics/openAccessTEXTREDAÇÃO TESE v 15_03_17_ entrega final FGV.pdf.txtREDAÇÃO TESE v 15_03_17_ entrega final FGV.pdf.txtExtracted texttext/plain102950https://repositorio.fgv.br/bitstreams/aea27c6f-f407-4e29-b048-c72e1ddc57ef/download824c5978ab3ae6234c9790a8b460f1d3MD55ORIGINALREDAÇÃO TESE v 15_03_17_ entrega 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|
dc.title.por.fl_str_mv |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
title |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
spellingShingle |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos Almeida, Rosana de Corporate social network Business processes Business models Value creation IT use Rede social corporativa Processos de negócio Modelos de negócio Criação de valor Uso de TI Administração de empresas Redes sociais Negócios - Aspectos sociais Tecnologia da informação Empresas - Redes de computadores |
title_short |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
title_full |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
title_fullStr |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
title_full_unstemmed |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
title_sort |
A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos |
author |
Almeida, Rosana de |
author_facet |
Almeida, Rosana de |
author_role |
author |
dc.contributor.unidadefgv.por.fl_str_mv |
Escolas::EAESP |
dc.contributor.member.none.fl_str_mv |
Larieira, Cláudio Luís Carvalho Zilber, Moisés Ari Souza, Cesar Alexandre de |
dc.contributor.author.fl_str_mv |
Almeida, Rosana de |
dc.contributor.advisor1.fl_str_mv |
Albertin, Alberto Luiz |
contributor_str_mv |
Albertin, Alberto Luiz |
dc.subject.eng.fl_str_mv |
Corporate social network Business processes Business models Value creation IT use |
topic |
Corporate social network Business processes Business models Value creation IT use Rede social corporativa Processos de negócio Modelos de negócio Criação de valor Uso de TI Administração de empresas Redes sociais Negócios - Aspectos sociais Tecnologia da informação Empresas - Redes de computadores |
dc.subject.por.fl_str_mv |
Rede social corporativa Processos de negócio Modelos de negócio Criação de valor Uso de TI |
dc.subject.area.por.fl_str_mv |
Administração de empresas |
dc.subject.bibliodata.por.fl_str_mv |
Redes sociais Negócios - Aspectos sociais Tecnologia da informação Empresas - Redes de computadores |
description |
Gradually, increasingly seek to improve the relationship with its external customers and internal, increase productivity and collaboration. With the rise of Web 2.0, the use of social technologies, especially social networks, has favored the knowledge exchange, agility in communication, the informations sharing and resources, the process internal and external and customers approchement. Considering these aspects, this study aims to identify the impact of Corporate Social Network in process and business models on an organization. The corporate social networks can promote the internal processes, especially the business processes and, from change in these processes with Social Network can deliver the emergence of new business models, thus creating value for the organization. This study contributes by presenting a new approach on Corporate Social Network, in relation to the processes and business models. It provides subsidies for the implantation projects and use of Social Net Corportiva of organizations, advances in the concepts of its use as social software and attainment of results for the managers. Presented the aspects on the use and the benefits of the use of the Technology of Information; the Social Nets and the Corporative Social Nets, its infrastructure, environment and functionalities. One identifies the types of business processes and argue aspects of the Social BPM - Business Process Management, beyond the business-oriented Models that conceptualized and characterized. The change and its importance in the enterprise environment and the creation of value for the organization from the processes and of the models of business also are treated. Research based on the qualitative approach. This is a case of study of a Brazilian business group, based in the state of Minas Gerais. The data constructed by means of the technique of semistructuralized interview. In the analysis of the empirical phase the content analysis technique was used to examine the data, supported by qualitative data analysis software. It verified in 568 references that the Corporative Social Net (CSN) could be use as social software in the business processes and, still, it can enable the emergence of new MN from its use. The creation of value by CSR is evidenced in the internal processes of the commercial area, generating value to the organization. The results showed that the implementation and use of CSR in business processes impact the business group here studied. The agility, the co-creation in the processes, creates value and positive results for the organization. |
publishDate |
2017 |
dc.date.accessioned.fl_str_mv |
2017-03-17T11:05:06Z |
dc.date.available.fl_str_mv |
2017-03-17T11:05:06Z |
dc.date.issued.fl_str_mv |
2017-02-22 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/doctoralThesis |
format |
doctoralThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
ALMEIDA, Rosana de. A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos. Tese (Doutorado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2017. |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10438/18047 |
identifier_str_mv |
ALMEIDA, Rosana de. A rede social corporativa nos processos e nos modelos de negócios: um estudo sobre seus impactos. Tese (Doutorado em Administração de Empresas) - FGV - Fundação Getúlio Vargas, São Paulo, 2017. |
url |
http://hdl.handle.net/10438/18047 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional do FGV (FGV Repositório Digital) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Repositório Institucional do FGV (FGV Repositório Digital) |
collection |
Repositório Institucional do FGV (FGV Repositório Digital) |
bitstream.url.fl_str_mv |
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repository.name.fl_str_mv |
Repositório Institucional do FGV (FGV Repositório Digital) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
|
_version_ |
1810023901012426752 |