Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)

Detalhes bibliográficos
Autor(a) principal: Pacheco Lanes Ribeiro, Rafael
Data de Publicação: 2023
Outros Autores: Barbosa de Oliveira Mucci, Sandra
Tipo de documento: Artigo
Idioma: por
Título da fonte: Juris (Rio Grande. Online)
Texto Completo: https://periodicos.furg.br/juris/article/view/15965
Resumo: This article examined the judicialization of consumer relationships in the city of Ponte Nova, MG, with the aim of profiling the litigated actions in that jurisdiction. In order to assess the reasons that led to judicialization during the study period, an analysis of the history of Brazilian consumer law and its guiding principles was conducted. Additionally, an empirical quantitative research was carried out by employing a structured questionnaire applied to the identified judicial proceedings. Subsequently, the data obtained was analyzed using a specifically configured Excel spreadsheet for this study, incorporating the "pivot table" tool, which facilitated data analysis through graphs, charts, and tables. The results revealed that, in the majority of cases, customers sought resolution of their issues through the customer service channels provided by companies. The most common complaint found in the analyzed records was product defects, and the most demanded product in these legal actions was the cell phone.
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spelling Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)Razões e respostas:: um exame das demandas consumeristas no Juizado Especial Cível de Ponte Nova, MG (2013-2018)Direito do ConsumidorJudicialização do consumoJESPConsumismoDireito do ConsumidorDireito CivilJudicializaçãoConsumer LawJudicialization of consumptionSpecial CourtsConsumerismConsumer LawJudicialization of consumption Special CourtsConsumerismThis article examined the judicialization of consumer relationships in the city of Ponte Nova, MG, with the aim of profiling the litigated actions in that jurisdiction. In order to assess the reasons that led to judicialization during the study period, an analysis of the history of Brazilian consumer law and its guiding principles was conducted. Additionally, an empirical quantitative research was carried out by employing a structured questionnaire applied to the identified judicial proceedings. Subsequently, the data obtained was analyzed using a specifically configured Excel spreadsheet for this study, incorporating the "pivot table" tool, which facilitated data analysis through graphs, charts, and tables. The results revealed that, in the majority of cases, customers sought resolution of their issues through the customer service channels provided by companies. The most common complaint found in the analyzed records was product defects, and the most demanded product in these legal actions was the cell phone.O presente artigo analisou a judicialização da relação de consumo na cidade de Ponte Nova/MG, visando traçar o perfil das ações judicializadas naquela comarca. No intuito de mensurar os motivos que levaram à judicialização no período pesquisado, foi realizada uma análise do histórico do direito do consumidor brasileiro e dos princípios norteadores bem como, foi realizada uma pesquisa empírica com aplicação de questionário estruturado sob os processos judiciais, posteriormente foram analisados os dados obtidos. Nos resultados, constatou-se que: na maioria dos casos, o cliente buscou a resolução de suas questões através dos canais de atendimento disponibilizados pelas empresas; a maior reclamação encontrada nos autos analisados foi a de vício no produto; e o produto mais demandado nas ações foi o telefone celular.Universidade Federal do Rio Grande2023-12-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtigos avaliados pelos paresapplication/pdfhttps://periodicos.furg.br/juris/article/view/1596510.14295/juris.v32i1.15965JURIS - Faculty of Law Journal; Vol. 32 No. 1 (2022); 122 - 140JURIS - Revista de la Facultad de Derecho; Vol. 32 Núm. 1 (2022); 122 - 140JURIS - Revista da Faculdade de Direito; v. 32 n. 1 (2022); 122 - 1402447-38551413-3571reponame:Juris (Rio Grande. Online)instname:Universidade Federal do Rio Grande (FURG)instacron:FURGporhttps://periodicos.furg.br/juris/article/view/15965/10534https://creativecommons.org/licenses/by/3.0/br/info:eu-repo/semantics/openAccessPacheco Lanes Ribeiro, Rafael Barbosa de Oliveira Mucci, Sandra2024-02-06T14:49:51Zoai:ojs.periodicos.furg.br:article/15965Revistahttp://www.seer.furg.br/juris/indexPUBhttps://seer.furg.br/juris/oaijrcc.pel@gmail.com||revistajuris.furg@gmail.com||juris@furg.br2447-38551413-3571opendoar:2024-02-06T14:49:51Juris (Rio Grande. Online) - Universidade Federal do Rio Grande (FURG)false
dc.title.none.fl_str_mv Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
Razões e respostas:: um exame das demandas consumeristas no Juizado Especial Cível de Ponte Nova, MG (2013-2018)
title Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
spellingShingle Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
Pacheco Lanes Ribeiro, Rafael
Direito do Consumidor
Judicialização do consumo
JESP
Consumismo
Direito do Consumidor
Direito Civil
Judicialização
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
title_short Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
title_full Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
title_fullStr Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
title_full_unstemmed Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
title_sort Reasons and responses: : an examination of consumer demands in the small claims court of Ponte Nova, MG (2013-2018)
author Pacheco Lanes Ribeiro, Rafael
author_facet Pacheco Lanes Ribeiro, Rafael
Barbosa de Oliveira Mucci, Sandra
author_role author
author2 Barbosa de Oliveira Mucci, Sandra
author2_role author
dc.contributor.author.fl_str_mv Pacheco Lanes Ribeiro, Rafael
Barbosa de Oliveira Mucci, Sandra
dc.subject.por.fl_str_mv Direito do Consumidor
Judicialização do consumo
JESP
Consumismo
Direito do Consumidor
Direito Civil
Judicialização
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
topic Direito do Consumidor
Judicialização do consumo
JESP
Consumismo
Direito do Consumidor
Direito Civil
Judicialização
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
Consumer Law
Judicialization of consumption
Special Courts
Consumerism
description This article examined the judicialization of consumer relationships in the city of Ponte Nova, MG, with the aim of profiling the litigated actions in that jurisdiction. In order to assess the reasons that led to judicialization during the study period, an analysis of the history of Brazilian consumer law and its guiding principles was conducted. Additionally, an empirical quantitative research was carried out by employing a structured questionnaire applied to the identified judicial proceedings. Subsequently, the data obtained was analyzed using a specifically configured Excel spreadsheet for this study, incorporating the "pivot table" tool, which facilitated data analysis through graphs, charts, and tables. The results revealed that, in the majority of cases, customers sought resolution of their issues through the customer service channels provided by companies. The most common complaint found in the analyzed records was product defects, and the most demanded product in these legal actions was the cell phone.
publishDate 2023
dc.date.none.fl_str_mv 2023-12-31
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Artigos avaliados pelos pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.furg.br/juris/article/view/15965
10.14295/juris.v32i1.15965
url https://periodicos.furg.br/juris/article/view/15965
identifier_str_mv 10.14295/juris.v32i1.15965
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.furg.br/juris/article/view/15965/10534
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/3.0/br/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/3.0/br/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande
publisher.none.fl_str_mv Universidade Federal do Rio Grande
dc.source.none.fl_str_mv JURIS - Faculty of Law Journal; Vol. 32 No. 1 (2022); 122 - 140
JURIS - Revista de la Facultad de Derecho; Vol. 32 Núm. 1 (2022); 122 - 140
JURIS - Revista da Faculdade de Direito; v. 32 n. 1 (2022); 122 - 140
2447-3855
1413-3571
reponame:Juris (Rio Grande. Online)
instname:Universidade Federal do Rio Grande (FURG)
instacron:FURG
instname_str Universidade Federal do Rio Grande (FURG)
instacron_str FURG
institution FURG
reponame_str Juris (Rio Grande. Online)
collection Juris (Rio Grande. Online)
repository.name.fl_str_mv Juris (Rio Grande. Online) - Universidade Federal do Rio Grande (FURG)
repository.mail.fl_str_mv jrcc.pel@gmail.com||revistajuris.furg@gmail.com||juris@furg.br
_version_ 1808842656261865472

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