The art of humanizing in pandemic times: SESAB’S experience in reception production

• Autor(a) principal: Ramos, Ana Cristina Coelho
• Data de Publicação: 2021
• Outros Autores: Almeida, Bruno Guimarães de, Bowes, Érica Cristina Silva, Moura, Luciano de Paula, Adorno, Rosana Santos Batista, Lemons, Suelen Class
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Baiana de Saúde Pública (Online)
• Texto Completo: https://rbsp.sesab.ba.gov.br/index.php/rbsp/article/view/3486
• topic: Pandemia; Covid-19; Humanização; Acolhimento; SUS; HUMANIZAÇÃO DO TRABALHO NA SAÚDE; Pandemia; Covid-19; Humanización; Acogimiento; Sistema único de salud; Pandemics; COVID-19; Humanization of assistance; User embracement; Unified health system

This study sought to report the experience of the humanization network active in the Unified Health System of the state of Bahia (SUS-BA) during the confrontation of the pandemic of COVID-19. This network conducted several strategies to put into practice the provisions and guidelines of the National and State Policies for the Humanization of SUS Care and Management (PNH and PEH). The objective is to describe the process of implementing Humanization in health units in the state of Bahia during the COVID-19 pandemic. Based on documentary analysis, a descriptive study of qualitative methodology was developed, using participant observation techniques and collection of secondary data recorded on a form developed on the Microsoft form virtual platform, which was answered by workers and managers of the units of the the assistance network, direct and indirect management of SESAB and other important units for the SUS-BA humanization network. From the experiences, a strong performance of the network in the fight against the pandemic was observed, which strengthened the care actions for workers and users in the Health Department units. It is considered necessary to continue these practices and establish the network beyond the time of the pandemic, being essential the inherence of these humanized practices for the enhancement of SUS.