Understanding Humanized Care at a Navy Outpatient Dental Clinic

• Autor(a) principal: Silva, Klaus Almeida do Rosario
• Data de Publicação: 2019
• Outros Autores: Dias, Aldo Angelim
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista Brasileira em Promoção da Saúde
• Texto Completo: https://ojs.unifor.br/RBPS/article/view/8336
• topic: Humanization of Assistance; User Embracement; Dentistry.; Humanización de la Atención; Acogimiento; Odontología.; Humanização da Assistência; Acolhimento; Odontologia.

Objective: To understand the guidelines on ambience and user embracement within the National Humanization Policy from the perspective of dental surgeons and users of a dental outpatient clinic. Methods: A qualitative study was carried out from December 2017 to February 2018 at the Ceará Navy Academy (Escola de Aprendizes-Marinheiros do Ceará – EAMCE) located in Fortaleza, Brazil. Data were collected by conducting semi-structured interviews with five dental surgeons and eleven users of the outpatient dental clinic and the interviews were treated using the content analysis technique. Two thematic categories emerged: Professionals’ perception: humanization, ambience and user embracement; Users’ perception: humanization, ambience and user embracement. Results: The dental surgeons recognized the importance of the association of ambience with tranquility and trust and of user embracement with carefully listening to patients. The users rated ambience as satisfactory and associated user embracement with trust. Both professionals and users reported a few obstacles to humanization practices, such as the poor use of the waiting room and the delay in scheduling appointments. Conclusion: There was consensus among the interviewees (professionals and clients) about their satisfaction with the ambience and user embracement at the outpatient clinic; however, humanization may be hindered by the prioritization of military activities, such as security services and military graduations.