Interfaces between servant processes and service classification

Detalhes bibliográficos
Autor(a) principal: Lopes, Adriano
Data de Publicação: 2018
Outros Autores: Nóbrega, Kleber Cavalcanti, Guimarães, Luciana Gondim de Almeida
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Independent Journal of Management & Production
Texto Completo: http://www.ijmp.jor.br/index.php/ijmp/article/view/680
Resumo: In this paper, a theoretical approach was developed to analyze servant processes’ characteristics in different types of services, as professional, shop and mass services. Facilitator, responsiveness, flexibility, customer focus and tend to be higher in professional services. Responsiveness and simplicity tend to be higher in mass services while only responsiveness is highlighted on service shops.
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spelling Interfaces between servant processes and service classificationservant processusservant companyservice classificationserviceIn this paper, a theoretical approach was developed to analyze servant processes’ characteristics in different types of services, as professional, shop and mass services. Facilitator, responsiveness, flexibility, customer focus and tend to be higher in professional services. Responsiveness and simplicity tend to be higher in mass services while only responsiveness is highlighted on service shops.Independent2018-03-02info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmltext/xmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/68010.14807/ijmp.v9i1.680Independent Journal of Management & Production; Vol. 9 No. 1 (2018): Independent Journal of Management & Production; 045-0592236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/680/776http://www.ijmp.jor.br/index.php/ijmp/article/view/680/808http://www.ijmp.jor.br/index.php/ijmp/article/view/680/1566Copyright (c) 2018 Adriano Lopes, Kleber Cavalcanti Nóbrega, Luciana Gondim de Almeida Guimarãesinfo:eu-repo/semantics/openAccessLopes, AdrianoNóbrega, Kleber CavalcantiGuimarães, Luciana Gondim de Almeida2020-08-24T01:11:54Zoai:www.ijmp.jor.br:article/680Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2020-08-24T01:11:54Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false
dc.title.none.fl_str_mv Interfaces between servant processes and service classification
title Interfaces between servant processes and service classification
spellingShingle Interfaces between servant processes and service classification
Lopes, Adriano
servant processus
servant company
service classification
service
title_short Interfaces between servant processes and service classification
title_full Interfaces between servant processes and service classification
title_fullStr Interfaces between servant processes and service classification
title_full_unstemmed Interfaces between servant processes and service classification
title_sort Interfaces between servant processes and service classification
author Lopes, Adriano
author_facet Lopes, Adriano
Nóbrega, Kleber Cavalcanti
Guimarães, Luciana Gondim de Almeida
author_role author
author2 Nóbrega, Kleber Cavalcanti
Guimarães, Luciana Gondim de Almeida
author2_role author
author
dc.contributor.author.fl_str_mv Lopes, Adriano
Nóbrega, Kleber Cavalcanti
Guimarães, Luciana Gondim de Almeida
dc.subject.por.fl_str_mv servant processus
servant company
service classification
service
topic servant processus
servant company
service classification
service
description In this paper, a theoretical approach was developed to analyze servant processes’ characteristics in different types of services, as professional, shop and mass services. Facilitator, responsiveness, flexibility, customer focus and tend to be higher in professional services. Responsiveness and simplicity tend to be higher in mass services while only responsiveness is highlighted on service shops.
publishDate 2018
dc.date.none.fl_str_mv 2018-03-02
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/680
10.14807/ijmp.v9i1.680
url http://www.ijmp.jor.br/index.php/ijmp/article/view/680
identifier_str_mv 10.14807/ijmp.v9i1.680
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/680/776
http://www.ijmp.jor.br/index.php/ijmp/article/view/680/808
http://www.ijmp.jor.br/index.php/ijmp/article/view/680/1566
dc.rights.driver.fl_str_mv Copyright (c) 2018 Adriano Lopes, Kleber Cavalcanti Nóbrega, Luciana Gondim de Almeida Guimarães
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 Adriano Lopes, Kleber Cavalcanti Nóbrega, Luciana Gondim de Almeida Guimarães
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
text/xml
dc.publisher.none.fl_str_mv Independent
publisher.none.fl_str_mv Independent
dc.source.none.fl_str_mv Independent Journal of Management & Production; Vol. 9 No. 1 (2018): Independent Journal of Management & Production; 045-059
2236-269X
2236-269X
reponame:Independent Journal of Management & Production
instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron:IJM&P
instname_str Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron_str IJM&P
institution IJM&P
reponame_str Independent Journal of Management & Production
collection Independent Journal of Management & Production
repository.name.fl_str_mv Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
repository.mail.fl_str_mv ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||
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