GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION

Detalhes bibliográficos
Autor(a) principal: das Neves Júnior, Idalberto José
Data de Publicação: 2008
Outros Autores: Garcia, Solange, Morgan, Beatriz Fátima
Tipo de documento: Artigo
Idioma: por
eng
spa
Título da fonte: RAM. Revista de Administração Mackenzie
Texto Completo: https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144
Resumo: The present article has the objective to verify if the goals attributed to the bank agencies of a Brazilian institution for performance evaluation are defined in accordance with the variables characteristic of business generation capacity. Regarding the performance presented in 2002, analysis of tree groups are done: agencies that systematically surpass their goals; agencies that present performance in accordance with the expected; and agencies that systematically do not reach their goals. These groups are analyzed in set with 12 groupings of agencies with similar characteristics, identified based on the application of Cluster Analysis. The results point out that the goals attributed to the agencies are coherent with the characteristic variables of this cities business generation potencial. However, for the agencies group that surpass their goals systematically, the study discloses that the goals underestimate their cities and agencies business potencial. The article confirms the Cluster technique contribution for goals attribution.KEYWORDS: Evaluation performance; Goals; Banking; Business generation; Cluster Analysis.
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spelling GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATIONDefinição de metas para avaliação de desempenho de agências bancáriasThe present article has the objective to verify if the goals attributed to the bank agencies of a Brazilian institution for performance evaluation are defined in accordance with the variables characteristic of business generation capacity. Regarding the performance presented in 2002, analysis of tree groups are done: agencies that systematically surpass their goals; agencies that present performance in accordance with the expected; and agencies that systematically do not reach their goals. These groups are analyzed in set with 12 groupings of agencies with similar characteristics, identified based on the application of Cluster Analysis. The results point out that the goals attributed to the agencies are coherent with the characteristic variables of this cities business generation potencial. However, for the agencies group that surpass their goals systematically, the study discloses that the goals underestimate their cities and agencies business potencial. The article confirms the Cluster technique contribution for goals attribution.KEYWORDS: Evaluation performance; Goals; Banking; Business generation; Cluster Analysis.O presente artigo tem o objetivo de verificar se as metas atribuídas às agências bancárias de uma instituição brasileira, para fins de avaliação de desempenho, são definidas de acordo com as variáveis características de sua capacidade de geração de negócios. Considerando o desempenho apresentado em 2002, são efetuadas análises de três grupos: agências que sistematicamente superam suas metas; agências que apresentam desempenho de acordo com o esperado; e agências que sistematicamente não atingem suas metas. Esses grupos são analisados em conjunto com doze agrupamentos de agências com características similares, identificados por meio da aplicação da Análise de Cluster. Os resultados apontam que as metas atribuídas às agências são coerentes com as variáveis características do potencial de geração de negócios das praças onde se situam. Contudo, para o grupo de agências que superam sistematicamente suas metas, o estudo revela que as metas subestimam o potencial das praças e agências. O artigo evidencia também a contribuição da técnica de clusterização para atribuição de metas.PALAVRAS-CHAVE: Avaliação de desempenho; Metas; Bancos; Geração de negócios; Análise de Cluster.Editora Mackenzie2008-08-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfapplication/pdfhttps://editorarevistas.mackenzie.br/index.php/RAM/article/view/144Revista de Administração Mackenzie; Vol. 8 No. 4 (2007)Revista de Administração Mackenzie; Vol. 8 Núm. 4 (2007)Revista de Administração Mackenzie (Mackenzie Management Review); v. 8 n. 4 (2007)1678-69711518-6776reponame:RAM. Revista de Administração Mackenzieinstname:Universidade Presbiteriana Mackenzie (MACKENZIE)instacron:MACKENZIEporengspahttps://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/144https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/1810https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/1811Copyright (c) 2015 Revista de Administração Mackenzieinfo:eu-repo/semantics/openAccessdas Neves Júnior, Idalberto JoséGarcia, SolangeMorgan, Beatriz Fátima2011-01-17T17:41:11Zoai:ojs.editorarevistas.mackenzie.br:article/144Revistahttps://editorarevistas.mackenzie.br/index.php/RAM/PUBhttps://editorarevistas.mackenzie.br/index.php/RAM/oairevista.adm@mackenzie.br1678-69711518-6776opendoar:2011-01-17T17:41:11RAM. Revista de Administração Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE)false
dc.title.none.fl_str_mv GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
Definição de metas para avaliação de desempenho de agências bancárias
title GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
spellingShingle GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
das Neves Júnior, Idalberto José
title_short GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
title_full GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
title_fullStr GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
title_full_unstemmed GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
title_sort GOALS DEFINITION FOR BANK AGENCIES PERFORMANCE EVALUATION
author das Neves Júnior, Idalberto José
author_facet das Neves Júnior, Idalberto José
Garcia, Solange
Morgan, Beatriz Fátima
author_role author
author2 Garcia, Solange
Morgan, Beatriz Fátima
author2_role author
author
dc.contributor.author.fl_str_mv das Neves Júnior, Idalberto José
Garcia, Solange
Morgan, Beatriz Fátima
description The present article has the objective to verify if the goals attributed to the bank agencies of a Brazilian institution for performance evaluation are defined in accordance with the variables characteristic of business generation capacity. Regarding the performance presented in 2002, analysis of tree groups are done: agencies that systematically surpass their goals; agencies that present performance in accordance with the expected; and agencies that systematically do not reach their goals. These groups are analyzed in set with 12 groupings of agencies with similar characteristics, identified based on the application of Cluster Analysis. The results point out that the goals attributed to the agencies are coherent with the characteristic variables of this cities business generation potencial. However, for the agencies group that surpass their goals systematically, the study discloses that the goals underestimate their cities and agencies business potencial. The article confirms the Cluster technique contribution for goals attribution.KEYWORDS: Evaluation performance; Goals; Banking; Business generation; Cluster Analysis.
publishDate 2008
dc.date.none.fl_str_mv 2008-08-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144
url https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144
dc.language.iso.fl_str_mv por
eng
spa
language por
eng
spa
dc.relation.none.fl_str_mv https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/144
https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/1810
https://editorarevistas.mackenzie.br/index.php/RAM/article/view/144/1811
dc.rights.driver.fl_str_mv Copyright (c) 2015 Revista de Administração Mackenzie
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2015 Revista de Administração Mackenzie
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Editora Mackenzie
publisher.none.fl_str_mv Editora Mackenzie
dc.source.none.fl_str_mv Revista de Administração Mackenzie; Vol. 8 No. 4 (2007)
Revista de Administração Mackenzie; Vol. 8 Núm. 4 (2007)
Revista de Administração Mackenzie (Mackenzie Management Review); v. 8 n. 4 (2007)
1678-6971
1518-6776
reponame:RAM. Revista de Administração Mackenzie
instname:Universidade Presbiteriana Mackenzie (MACKENZIE)
instacron:MACKENZIE
instname_str Universidade Presbiteriana Mackenzie (MACKENZIE)
instacron_str MACKENZIE
institution MACKENZIE
reponame_str RAM. Revista de Administração Mackenzie
collection RAM. Revista de Administração Mackenzie
repository.name.fl_str_mv RAM. Revista de Administração Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE)
repository.mail.fl_str_mv revista.adm@mackenzie.br
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