Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos
Autor(a) principal: | |
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Data de Publicação: | 2004 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | https://bibliotecatede.uninove.br/handle/tede/928 |
Resumo: | The Brazilian Financial Market is in constant change. Due to this dynamism, Banks have shown worry about the quality of the provided service and look for ways to better serve their clients. The survey carried out among Banks, which were incorporated after the economical stabilization process, had as a focus to investigate the processes and evaluation criteria of bank services adopted by these institutions. The aim of this work was to check the existence of similarities in the processes management and decision making criteria of the researched organizations, trying to identify the existence of common aspects concerning administration ways. Thus, data were collected about the regulation and normatization of the Brazilian Financial Market and banking management, as well as interviews with professionals previously selected, that had strategic functions in the surveyed institutions. The development of this research allowed people to understand the worries of the Banks to put their focus in the processes of service work and yet to arise questions that will make possible to go on with studies concerning the incorporation of Banks process in the Brazilian Financial Market. |
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Nunes, Rog??rio da Silvahttp://lattes.cnpq.br/5028652040342131Moreira, Daniel Augustohttp://lattes.cnpq.br/4494297348992927Barbieri, Jos?? Carloshttp://lattes.cnpq.br/0041377800166678http://lattes.cnpq.br/3812201053627369Andrade, Marcos Antonio de2015-04-24T16:56:38Z2004-09-10https://bibliotecatede.uninove.br/handle/tede/928The Brazilian Financial Market is in constant change. Due to this dynamism, Banks have shown worry about the quality of the provided service and look for ways to better serve their clients. The survey carried out among Banks, which were incorporated after the economical stabilization process, had as a focus to investigate the processes and evaluation criteria of bank services adopted by these institutions. The aim of this work was to check the existence of similarities in the processes management and decision making criteria of the researched organizations, trying to identify the existence of common aspects concerning administration ways. Thus, data were collected about the regulation and normatization of the Brazilian Financial Market and banking management, as well as interviews with professionals previously selected, that had strategic functions in the surveyed institutions. The development of this research allowed people to understand the worries of the Banks to put their focus in the processes of service work and yet to arise questions that will make possible to go on with studies concerning the incorporation of Banks process in the Brazilian Financial Market.O Mercado Financeiro Brasileiro est?? em constante mudan??a. Devido a este dinamismo, os Bancos t??m mostrado preocupa????o com a qualidade da presta????o de servi??o e procuram caminhos para melhor atender seu clientes. A pesquisa desenvolvida entre Bancos, que foram incorporados ap??s o processo de estabiliza????o econ??mica, teve como escopo investigar os processos e crit??rios de avalia????o dos servi??os banc??rios adotados por essas institui????es. O objetivo deste trabalho foi verificar a exist??ncia de similaridades no gerenciamento de processos e crit??rios de tomada de decis??o das institui????es pesquisadas, procurando identificar a exist??ncia de pontos em comum nas formas de administra????o. Para isso, foram realizados levantamentos sobre a regulamenta????o, normatiza????o do mercado financeiro brasileiro e gest??o banc??ria, bem como, entrevistas com profissionais previamente selecionados, que exerciam fun????es estrat??gicas nas institui????es pesquisadas. O desenvolvimento desta pesquisa permitiu entender a preocupa????o dos Bancos em direcionar seu foco aos processos de presta????o de servi??os e ainda, levantar quest??es que possibilitar??o a continuidade de estudos a respeito do processo de incorpora????o de Bancos no mercado financeiro brasileiro.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-04-24T16:56:38Z No. of bitstreams: 1 Marcos Antonio de Andrade.pdf: 773809 bytes, checksum: f8b32ee58d43a32012578b69da8c7bd5 (MD5)Made available in DSpace on 2015-04-24T16:56:38Z (GMT). No. of bitstreams: 1 Marcos Antonio de Andrade.pdf: 773809 bytes, checksum: f8b32ee58d43a32012578b69da8c7bd5 (MD5) Previous issue date: 2004-09-10application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUninoveBrasilAdministra????oprocesso de estabiliza????oestrat??gia operacionalincorpora????omodelo de gest??ogest??o banc??riastabilization processoperational strategicincorporationcorporate governancebanking managementCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOCrit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasosinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALMarcos Antonio de Andrade.pdfMarcos Antonio de Andrade.pdfapplication/pdf773809http://localhost:8080/tede/bitstream/tede/928/2/Marcos+Antonio+de+Andrade.pdff8b32ee58d43a32012578b69da8c7bd5MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/928/1/license.txta29ee53e1b3208ad99592263fc80192aMD51tede/9282017-05-26 13:11:45.48oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2017-05-26T16:11:45Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
title |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
spellingShingle |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos Andrade, Marcos Antonio de processo de estabiliza????o estrat??gia operacional incorpora????o modelo de gest??o gest??o banc??ria stabilization process operational strategic incorporation corporate governance banking management CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
title_full |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
title_fullStr |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
title_full_unstemmed |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
title_sort |
Crit??rios de avalia????o e decis??es operacionais em bancos incorporados no mercado brasileiro: estudo de multicasos |
author |
Andrade, Marcos Antonio de |
author_facet |
Andrade, Marcos Antonio de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Nunes, Rog??rio da Silva |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/5028652040342131 |
dc.contributor.referee1.fl_str_mv |
Moreira, Daniel Augusto |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/4494297348992927 |
dc.contributor.referee2.fl_str_mv |
Barbieri, Jos?? Carlos |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/0041377800166678 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/3812201053627369 |
dc.contributor.author.fl_str_mv |
Andrade, Marcos Antonio de |
contributor_str_mv |
Nunes, Rog??rio da Silva Moreira, Daniel Augusto Barbieri, Jos?? Carlos |
dc.subject.por.fl_str_mv |
processo de estabiliza????o estrat??gia operacional incorpora????o modelo de gest??o gest??o banc??ria |
topic |
processo de estabiliza????o estrat??gia operacional incorpora????o modelo de gest??o gest??o banc??ria stabilization process operational strategic incorporation corporate governance banking management CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
stabilization process operational strategic incorporation corporate governance banking management |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
The Brazilian Financial Market is in constant change. Due to this dynamism, Banks have shown worry about the quality of the provided service and look for ways to better serve their clients. The survey carried out among Banks, which were incorporated after the economical stabilization process, had as a focus to investigate the processes and evaluation criteria of bank services adopted by these institutions. The aim of this work was to check the existence of similarities in the processes management and decision making criteria of the researched organizations, trying to identify the existence of common aspects concerning administration ways. Thus, data were collected about the regulation and normatization of the Brazilian Financial Market and banking management, as well as interviews with professionals previously selected, that had strategic functions in the surveyed institutions. The development of this research allowed people to understand the worries of the Banks to put their focus in the processes of service work and yet to arise questions that will make possible to go on with studies concerning the incorporation of Banks process in the Brazilian Financial Market. |
publishDate |
2004 |
dc.date.issued.fl_str_mv |
2004-09-10 |
dc.date.accessioned.fl_str_mv |
2015-04-24T16:56:38Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
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https://bibliotecatede.uninove.br/handle/tede/928 |
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https://bibliotecatede.uninove.br/handle/tede/928 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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8024035432632778221 |
dc.relation.confidence.fl_str_mv |
600 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Universidade Nove de Julho |
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Programa de P??s-Gradua????o em Administra????o |
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Uninove |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administra????o |
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Universidade Nove de Julho |
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