Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/2187 |
Resumo: | Introduction: Hospitals have sought improvements in results and greater differentiation through learning actions, but there is no common standard followed by hospitals to seek excellence in their process through training. Objective: To identify how Corporate Education (EC) acts in the development of the skills of doctors and a multidisciplinary team in a group of hospitals in the city of S??o Paulo to design its model. Methodology: Using the Grounded Theory methodology, interviews were carried out with ten people who work as management or training consultants to medical and multiprofessional healthcare teams in the group pf hospitals. The data were transcribed by the author and analysed using the Atlas.ti software version 7.5. Results: The processes of EC in this group of hospitals is well defined and clear to the entire multidisciplinary team that is part of it. The employees who participate in the trainings are evaluated and expected to have a minimum performance of 80%. From the interviews it was possible to design a model for structuring the EC. Conclusion: The robust structuring of EC in the researched group of hospitals allows the flows to be followed in a standardized way by the multiprofessional healthcare teams and allows the analysis of reliable indicators. |
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Monken, Sonia Francisca de PaulaSilva, Luciano Ferreira daMonken, Sonia Francisca de PaulaSilva, Luciano Ferreira daLisboa, Teresinha CovasSaid, Monica Te??filohttp://lattes.cnpq.br/2798201043644981Soares, Viviane Dantas2020-07-09T21:19:40Z2020-05-22Soares, Viviane Dantas. Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo. 2020. 95 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/2187Introduction: Hospitals have sought improvements in results and greater differentiation through learning actions, but there is no common standard followed by hospitals to seek excellence in their process through training. Objective: To identify how Corporate Education (EC) acts in the development of the skills of doctors and a multidisciplinary team in a group of hospitals in the city of S??o Paulo to design its model. Methodology: Using the Grounded Theory methodology, interviews were carried out with ten people who work as management or training consultants to medical and multiprofessional healthcare teams in the group pf hospitals. The data were transcribed by the author and analysed using the Atlas.ti software version 7.5. Results: The processes of EC in this group of hospitals is well defined and clear to the entire multidisciplinary team that is part of it. The employees who participate in the trainings are evaluated and expected to have a minimum performance of 80%. From the interviews it was possible to design a model for structuring the EC. Conclusion: The robust structuring of EC in the researched group of hospitals allows the flows to be followed in a standardized way by the multiprofessional healthcare teams and allows the analysis of reliable indicators.Introdu????o: Os hospitais t??m buscado melhorias nos resultados e maior diferencia????o por meio de a????es de aprendizagem, mas n??o existe um padr??o comum seguido pelos hospitais para buscar excel??ncia em seu processo a partir dos treinamentos. Objetivo: Identificar como a Educa????o Corporativa (EC) atua no desenvolvimento de compet??ncias de m??dicos e equipe multiprofissional em uma rede hospitalar na cidade de S??o Paulo para desenhar a estrutura de seu modelo. Metodologia: Utilizando o m??todo Grounded Theory, foram realizadas entrevistas com dez pessoas que atuam com cargo de gest??o ou consultoria de treinamentos a equipes m??dicas e multiprofissionais da rede hospitalar pesquisada. Os dados foram transcritos pela autora e analisados no software Atlas.ti vers??o 7.5. Resultados: A EC nesta rede hospitalar tem processos definidos e claros que abrangem toda a equipe multiprofissional que nela est?? inserida. Os colaboradores que participam dos treinamentos s??o avaliados e espera-se aproveitamento m??nimo de 80%. A partir das entrevistas foi poss??vel desenhar um roteiro de estrutura????o da EC. Conclus??o: A robusta estrutura????o da EC na rede hospitalar pesquisada proporciona que os fluxos sejam seguidos de forma padronizada pelas diversas especialidades e possibilita a an??lise de indicadores fidedignos.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2020-07-09T21:19:40Z No. of bitstreams: 1 Viviane Dantas Soares.pdf: 1958282 bytes, checksum: 03714736a3757d4ba65cf7aba09ab384 (MD5)Made available in DSpace on 2020-07-09T21:19:40Z (GMT). No. of bitstreams: 1 Viviane Dantas Soares.pdf: 1958282 bytes, checksum: 03714736a3757d4ba65cf7aba09ab384 (MD5) Previous issue date: 2020-05-22application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??deUNINOVEBrasilAdministra????oeduca????o corporativaeduca????o baseada em compet??nciascompet??ncia profissionalmodelocorporate educationcompetence-based educationprofessional competencemodelADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSEduca????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o PauloCorporate education to develops employees skills in a group of hospital in S??o Pauloinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-710462410973612412600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALViviane Dantas Soares.pdfViviane Dantas Soares.pdfapplication/pdf1958282http://localhost:8080/tede/bitstream/tede/2187/2/Viviane+Dantas+Soares.pdf03714736a3757d4ba65cf7aba09ab384MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2187/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/21872020-07-09 18:19:40.485oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2020-07-09T21:19:40Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
dc.title.alternative.eng.fl_str_mv |
Corporate education to develops employees skills in a group of hospital in S??o Paulo |
title |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
spellingShingle |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo Soares, Viviane Dantas educa????o corporativa educa????o baseada em compet??ncias compet??ncia profissional modelo corporate education competence-based education professional competence model ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
title_short |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
title_full |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
title_fullStr |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
title_full_unstemmed |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
title_sort |
Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo |
author |
Soares, Viviane Dantas |
author_facet |
Soares, Viviane Dantas |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Monken, Sonia Francisca de Paula |
dc.contributor.advisor-co1.fl_str_mv |
Silva, Luciano Ferreira da |
dc.contributor.referee1.fl_str_mv |
Monken, Sonia Francisca de Paula |
dc.contributor.referee2.fl_str_mv |
Silva, Luciano Ferreira da |
dc.contributor.referee3.fl_str_mv |
Lisboa, Teresinha Covas |
dc.contributor.referee4.fl_str_mv |
Said, Monica Te??filo |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/2798201043644981 |
dc.contributor.author.fl_str_mv |
Soares, Viviane Dantas |
contributor_str_mv |
Monken, Sonia Francisca de Paula Silva, Luciano Ferreira da Monken, Sonia Francisca de Paula Silva, Luciano Ferreira da Lisboa, Teresinha Covas Said, Monica Te??filo |
dc.subject.por.fl_str_mv |
educa????o corporativa educa????o baseada em compet??ncias compet??ncia profissional modelo |
topic |
educa????o corporativa educa????o baseada em compet??ncias compet??ncia profissional modelo corporate education competence-based education professional competence model ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
dc.subject.eng.fl_str_mv |
corporate education competence-based education professional competence model |
dc.subject.cnpq.fl_str_mv |
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS |
description |
Introduction: Hospitals have sought improvements in results and greater differentiation through learning actions, but there is no common standard followed by hospitals to seek excellence in their process through training. Objective: To identify how Corporate Education (EC) acts in the development of the skills of doctors and a multidisciplinary team in a group of hospitals in the city of S??o Paulo to design its model. Methodology: Using the Grounded Theory methodology, interviews were carried out with ten people who work as management or training consultants to medical and multiprofessional healthcare teams in the group pf hospitals. The data were transcribed by the author and analysed using the Atlas.ti software version 7.5. Results: The processes of EC in this group of hospitals is well defined and clear to the entire multidisciplinary team that is part of it. The employees who participate in the trainings are evaluated and expected to have a minimum performance of 80%. From the interviews it was possible to design a model for structuring the EC. Conclusion: The robust structuring of EC in the researched group of hospitals allows the flows to be followed in a standardized way by the multiprofessional healthcare teams and allows the analysis of reliable indicators. |
publishDate |
2020 |
dc.date.accessioned.fl_str_mv |
2020-07-09T21:19:40Z |
dc.date.issued.fl_str_mv |
2020-05-22 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
Soares, Viviane Dantas. Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo. 2020. 95 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2187 |
identifier_str_mv |
Soares, Viviane Dantas. Educa????o corporativa para o desenvolvimento de compet??ncias de colaboradores de uma rede hospitalar na cidade de S??o Paulo. 2020. 95 f. Disserta????o( Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de) - Universidade Nove de Julho, S??o Paulo. |
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http://bibliotecatede.uninove.br/handle/tede/2187 |
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por |
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por |
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Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de |
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UNINOVE |
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Brasil |
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Administra????o |
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Universidade Nove de Julho |
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