Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/2338 |
Resumo: | With the shift from traditional marketing logic to the dominant service logic, value co-creation has gained prominence and is addressed in the literature in different ways. Aiming to understand the conceptual-theoretical evolution of value-creation and empirically relate it to the intention of word-of-mouth recommendation in the tourism sector, this research proposed three interdependent studies. Study I identified the conceptual-theoretical evolution of value creation based on a bibliometric study that separated the main theoretical lines into factors and created the network mapping. Study II, on the other hand, analyzed the value creation in the context of tourism, presenting, through a systematic review of the literature, the classification of studies in types, besides analysis of the evolution of the theme in time, analysis of the main methods used in the research and analysis of the main objectives explored. Finally, study III validated the Busser and Shulga scale (2018) and tested the relationship with the intention of mouth-to-mouth recommendation. As main results, study I identified four factors that compose the theoretical currents of value creation: a) the logic of the dominant service and value of use; b) coproduction and sharing of information; c) relationship between branding and value creation; and d) service science. The first factors were confirmed by the network mapping and form the main bases of the value creation, while the third one presented idiosyncratic content and the fourth is composed by a single work. The study II classified the works of cocreation in tourism in four types: a) stakeholder roles; b) brand value; c) events and destinations; and d) technology - it was noticed that most of the works discuss the interactions among the stakeholders. In addition, study II identified a gradual evolution of value-creation research in the field of tourism, but also realized that most of the works are still of a qualitative nature and discuss the process of value-creation itself rather than what effects may generate. Finally, study III validated the scale of value creation for the tourism field, but with some items suppressed in order to achieve a better adjustment of the scale to the Brazilian context. Also in this study, by structural equation modeling, it was discovered that the value co-creation explains 61% of the intention of word-of-mouth recommendation of the tourists in reference to their experiences. |
id |
NOVE_b7b4db7ff02c155cdd384f8289acf4cc |
---|---|
oai_identifier_str |
oai:localhost:tede/2338 |
network_acronym_str |
NOVE |
network_name_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
repository_id_str |
|
spelling |
Costa, Benny KramerFreire, Otávio Bandeira de LamônicaAlves, Carlos AlbertoFerreira, Manuel Aníbal Silva Portugal VasconcelosCunha, Julio Araujo Carneiro daSerra, Fernando Ribeirohttp://lattes.cnpq.br/9387863052688782Ribeiro, Thiago de Luca Sant’Ana2020-11-04T19:41:01Z2018-12-07Ribeiro, Thiago de Luca Sant’Ana. Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo. 2018. 81 f. Dissertação( Programa de Pós-Graduação em Administração) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2338With the shift from traditional marketing logic to the dominant service logic, value co-creation has gained prominence and is addressed in the literature in different ways. Aiming to understand the conceptual-theoretical evolution of value-creation and empirically relate it to the intention of word-of-mouth recommendation in the tourism sector, this research proposed three interdependent studies. Study I identified the conceptual-theoretical evolution of value creation based on a bibliometric study that separated the main theoretical lines into factors and created the network mapping. Study II, on the other hand, analyzed the value creation in the context of tourism, presenting, through a systematic review of the literature, the classification of studies in types, besides analysis of the evolution of the theme in time, analysis of the main methods used in the research and analysis of the main objectives explored. Finally, study III validated the Busser and Shulga scale (2018) and tested the relationship with the intention of mouth-to-mouth recommendation. As main results, study I identified four factors that compose the theoretical currents of value creation: a) the logic of the dominant service and value of use; b) coproduction and sharing of information; c) relationship between branding and value creation; and d) service science. The first factors were confirmed by the network mapping and form the main bases of the value creation, while the third one presented idiosyncratic content and the fourth is composed by a single work. The study II classified the works of cocreation in tourism in four types: a) stakeholder roles; b) brand value; c) events and destinations; and d) technology - it was noticed that most of the works discuss the interactions among the stakeholders. In addition, study II identified a gradual evolution of value-creation research in the field of tourism, but also realized that most of the works are still of a qualitative nature and discuss the process of value-creation itself rather than what effects may generate. Finally, study III validated the scale of value creation for the tourism field, but with some items suppressed in order to achieve a better adjustment of the scale to the Brazilian context. Also in this study, by structural equation modeling, it was discovered that the value co-creation explains 61% of the intention of word-of-mouth recommendation of the tourists in reference to their experiences.Com a mudança da lógica tradicional do marketing para a lógica do serviço dominante, a cocriação de valor passou a ganhar destaque e ser abordada na literatura de diferentes formas. Visando compreender a evolução conceitual-teórica da cocriação de valor e relacioná-la empiricamente à intenção de recomendação boca-a-boca no setor do turismo, esta pesquisa propôs três estudos interdependentes. O estudo I identificou a evolução conceitual-teórica da cocriação de valor, a partir de um estudo bibliométrico, que separou as principais linhas teóricas em fatores e criou o mapeamento da rede. O estudo II, por sua vez, analisou a cocriação de valor no contexto do turismo, apresentando por meio de uma revisão sistemática da literatura a classificação dos estudos em tipos, além de análise da evolução do tema no tempo, análise dos principais métodos utilizados nas pesquisas e análise dos principais objetivos explorados. Por fim, o estudo III validou a escala de Busser e Shulga (2018) e testou a relação com a intenção de recomendação boca-a-boca. Como principais resultados, o estudo I identificou quatro fatores que compõem as correntes teóricas da cocriação de valor: a) lógica do serviço dominante e valor de uso; b) coprodução e compartilhamento de informações; c) relação entre branding e cocriação de valor; e d) ciência de serviços. Os primeiros fatores foram confirmados pelo mapeamento de rede e formam as principais bases da cocriação de valor, enquanto que o terceiro apresentou conteúdo idiossincrático e o quarto é composto por um único trabalho. O estudo II classificou os trabalhos de cocriação no turismo em quatro tipos: a) papéis dos stakeholders; b) valor de marca; c) eventos e destinos; e d) tecnologia – foi percebido que a maioria dos trabalhos discutem as interações entre os stakeholders. Além disso, o estudo II identificou uma evolução gradual das pesquisas em cocriação de valor no campo do turismo, porém também percebeu que a maioria dos trabalhos ainda são de natureza qualitativa e discutem o processo da cocriação de valor em si ao invés de quais efeitos podem gerar. Por fim, o estudo III validou a escala de cocriação de valor para o campo do turismo, porém com alguns itens suprimidos de forma a conseguir um melhor ajuste da escala para o contexto brasileiro. Ainda neste estudo, por modelagem de equação estrutural foi descoberta que a cocriação de valor explica 61% da intenção de recomendação boca-a-boca dos turistas em referência às suas experiências.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2020-11-04T19:41:01Z No. of bitstreams: 1 Thiago de Luca Sant`ana Ribeiro.pdf: 930609 bytes, checksum: 812b9a79e831c90cb7e6536570a4d23e (MD5)Made available in DSpace on 2020-11-04T19:41:01Z (GMT). No. of bitstreams: 1 Thiago de Luca Sant`ana Ribeiro.pdf: 930609 bytes, checksum: 812b9a79e831c90cb7e6536570a4d23e (MD5) Previous issue date: 2018-12-07application/pdfporUniversidade Nove de JulhoPrograma de Pós-Graduação em AdministraçãoUNINOVEBrasilAdministraçãococriação de valorturismorecomendação boca a bocavalue co-creationtourismword-of-mouth recommendationCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOCocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismoMultidimensional value co-creation: from bibliometry and systematic review, to validation of scale and its effects on word-of-mouth recommendation in tourisminfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALThiago de Luca Sant`ana Ribeiro.pdfThiago de Luca Sant`ana Ribeiro.pdfapplication/pdf930609http://localhost:8080/tede/bitstream/tede/2338/2/Thiago+de+Luca+Sant%60ana+Ribeiro.pdf812b9a79e831c90cb7e6536570a4d23eMD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2338/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/23382024-06-06 11:49:32.805oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2024-06-06T14:49:32Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
dc.title.alternative.eng.fl_str_mv |
Multidimensional value co-creation: from bibliometry and systematic review, to validation of scale and its effects on word-of-mouth recommendation in tourism |
title |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
spellingShingle |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo Ribeiro, Thiago de Luca Sant’Ana cocriação de valor turismo recomendação boca a boca value co-creation tourism word-of-mouth recommendation CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
title_full |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
title_fullStr |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
title_full_unstemmed |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
title_sort |
Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo |
author |
Ribeiro, Thiago de Luca Sant’Ana |
author_facet |
Ribeiro, Thiago de Luca Sant’Ana |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Costa, Benny Kramer |
dc.contributor.referee1.fl_str_mv |
Freire, Otávio Bandeira de Lamônica |
dc.contributor.referee2.fl_str_mv |
Alves, Carlos Alberto |
dc.contributor.referee3.fl_str_mv |
Ferreira, Manuel Aníbal Silva Portugal Vasconcelos |
dc.contributor.referee4.fl_str_mv |
Cunha, Julio Araujo Carneiro da |
dc.contributor.referee5.fl_str_mv |
Serra, Fernando Ribeiro |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/9387863052688782 |
dc.contributor.author.fl_str_mv |
Ribeiro, Thiago de Luca Sant’Ana |
contributor_str_mv |
Costa, Benny Kramer Freire, Otávio Bandeira de Lamônica Alves, Carlos Alberto Ferreira, Manuel Aníbal Silva Portugal Vasconcelos Cunha, Julio Araujo Carneiro da Serra, Fernando Ribeiro |
dc.subject.por.fl_str_mv |
cocriação de valor turismo recomendação boca a boca |
topic |
cocriação de valor turismo recomendação boca a boca value co-creation tourism word-of-mouth recommendation CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
value co-creation tourism word-of-mouth recommendation |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
With the shift from traditional marketing logic to the dominant service logic, value co-creation has gained prominence and is addressed in the literature in different ways. Aiming to understand the conceptual-theoretical evolution of value-creation and empirically relate it to the intention of word-of-mouth recommendation in the tourism sector, this research proposed three interdependent studies. Study I identified the conceptual-theoretical evolution of value creation based on a bibliometric study that separated the main theoretical lines into factors and created the network mapping. Study II, on the other hand, analyzed the value creation in the context of tourism, presenting, through a systematic review of the literature, the classification of studies in types, besides analysis of the evolution of the theme in time, analysis of the main methods used in the research and analysis of the main objectives explored. Finally, study III validated the Busser and Shulga scale (2018) and tested the relationship with the intention of mouth-to-mouth recommendation. As main results, study I identified four factors that compose the theoretical currents of value creation: a) the logic of the dominant service and value of use; b) coproduction and sharing of information; c) relationship between branding and value creation; and d) service science. The first factors were confirmed by the network mapping and form the main bases of the value creation, while the third one presented idiosyncratic content and the fourth is composed by a single work. The study II classified the works of cocreation in tourism in four types: a) stakeholder roles; b) brand value; c) events and destinations; and d) technology - it was noticed that most of the works discuss the interactions among the stakeholders. In addition, study II identified a gradual evolution of value-creation research in the field of tourism, but also realized that most of the works are still of a qualitative nature and discuss the process of value-creation itself rather than what effects may generate. Finally, study III validated the scale of value creation for the tourism field, but with some items suppressed in order to achieve a better adjustment of the scale to the Brazilian context. Also in this study, by structural equation modeling, it was discovered that the value co-creation explains 61% of the intention of word-of-mouth recommendation of the tourists in reference to their experiences. |
publishDate |
2018 |
dc.date.issued.fl_str_mv |
2018-12-07 |
dc.date.accessioned.fl_str_mv |
2020-11-04T19:41:01Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Ribeiro, Thiago de Luca Sant’Ana. Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo. 2018. 81 f. Dissertação( Programa de Pós-Graduação em Administração) - Universidade Nove de Julho, São Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2338 |
identifier_str_mv |
Ribeiro, Thiago de Luca Sant’Ana. Cocriação de valor multidimensional: da bibliometria e revisão sistemática, para validação de escala e seus efeitos na recomendação boca a boca no turismo. 2018. 81 f. Dissertação( Programa de Pós-Graduação em Administração) - Universidade Nove de Julho, São Paulo. |
url |
http://bibliotecatede.uninove.br/handle/tede/2338 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.cnpq.fl_str_mv |
8024035432632778221 |
dc.relation.confidence.fl_str_mv |
600 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Administração |
dc.publisher.initials.fl_str_mv |
UNINOVE |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administração |
publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações da Uninove instname:Universidade Nove de Julho (UNINOVE) instacron:UNINOVE |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
UNINOVE |
institution |
UNINOVE |
reponame_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
collection |
Biblioteca Digital de Teses e Dissertações da Uninove |
bitstream.url.fl_str_mv |
http://localhost:8080/tede/bitstream/tede/2338/2/Thiago+de+Luca+Sant%60ana+Ribeiro.pdf http://localhost:8080/tede/bitstream/tede/2338/1/license.txt |
bitstream.checksum.fl_str_mv |
812b9a79e831c90cb7e6536570a4d23e bd3efa91386c1718a7f26a329fdcb468 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 |
repository.name.fl_str_mv |
Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
bibliotecatede@uninove.br||bibliotecatede@uninove.br |
_version_ |
1811016856873467904 |