A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo

Detalhes bibliográficos
Autor(a) principal: Campelo, Carolina Vicentini Dias
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da Uninove
Texto Completo: http://bibliotecatede.uninove.br/handle/tede/2135
Resumo: Organizational culture and quality in Health are related to factors such as structure, processes and results, creating links between the means and the end. In addition, it understands the paramount importance of ensuring quality by grouping the technical, psychological and social strategies necessary for quality assurance. The aim of this paper is to evaluate the organizational culture in a state public hospital in the city of S??o Paulo. A retrospective observational study with a quantitative approach was developed. The sample consisted of 140 employees for cultural evaluation, and data collection occurred from August to November 2018, using the Google Forms. In conclusion, the data from this work allowed an analysis of the organizational culture and user satisfaction in a public hospital, providing information for the creation or reformulation of strategies aimed at planning and quality of care.
id NOVE_ba7d09653e2fdf0c120918cd525d51d7
oai_identifier_str oai:localhost:tede/2135
network_acronym_str NOVE
network_name_str Biblioteca Digital de Teses e Dissertações da Uninove
repository_id_str
spelling Monken, Sonia Francisca de PaulaMonken, Sonia Francisca de PaulaBraum, Loreni Maria dos SantosNovaretti, M??rcia Cristina ZagoSilva, Natasha Dejigov Monteiro daRibeiro, Ana FreitasCampelo, Carolina Vicentini Dias2020-01-06T14:35:47Z2019-09-24Campelo, Carolina Vicentini Dias. A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo. 2019. 102 f. Disserta????o( Programa de P??s-Gradua????o em Educa????o) - Universidade Nove de Julho, S??o Paulo.http://bibliotecatede.uninove.br/handle/tede/2135Organizational culture and quality in Health are related to factors such as structure, processes and results, creating links between the means and the end. In addition, it understands the paramount importance of ensuring quality by grouping the technical, psychological and social strategies necessary for quality assurance. The aim of this paper is to evaluate the organizational culture in a state public hospital in the city of S??o Paulo. A retrospective observational study with a quantitative approach was developed. The sample consisted of 140 employees for cultural evaluation, and data collection occurred from August to November 2018, using the Google Forms. In conclusion, the data from this work allowed an analysis of the organizational culture and user satisfaction in a public hospital, providing information for the creation or reformulation of strategies aimed at planning and quality of care.A cultura organizacional e a qualidade em Sa??de est??o relacionadas a fatores como estrutura, processos e resultados, criando v??nculos entre os meios e o fim. Al??m disso, compreende a primordialidade de garantir qualidade ao agrupamento de estrat??gias t??cnicas, psicol??gicas e sociais necess??rias para a garantia da qualidade. O objetivo deste trabalho ?? avaliar a cultura organizacional em um hospital p??blico estadual na cidade de S??o Paulo. Foi elaborado um estudo observacional retrospectivo com abordagem quantitativa. A amostra foi constitu??da por 140 funcion??rios para avalia????o cultural, sendo que a coleta de dados ocorreu no per??odo de agosto a novembro de 2018, utilizando a ferramenta computacional Google Forms. Em conclus??o, os dados deste trabalho possibilitaram uma an??lise da cultura organizacional e satisfa????o dos usu??rios, em um hospital p??blico, fornecendo informa????es para cria????o ou reformula????o de estrat??gias voltadas ao planejamento e qualidade de assist??ncia.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2020-01-06T14:35:47Z No. of bitstreams: 1 Carolina Vicentini Dias Campelo.pdf: 1206095 bytes, checksum: dbd483b94e35b0b3369919d65d7ad93f (MD5)Made available in DSpace on 2020-01-06T14:35:47Z (GMT). No. of bitstreams: 1 Carolina Vicentini Dias Campelo.pdf: 1206095 bytes, checksum: dbd483b94e35b0b3369919d65d7ad93f (MD5) Previous issue date: 2019-09-24application/pdfporUniversidade Nove de JulhoPrograma de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??deUNINOVEBrasilAdministra????ocultura organizacionalcontrole de qualidadeclima organizacionalgest??o em sa??deorganizational culturequality controlorganizational climatehealth managementADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOSA cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o PauloOrganizational culture and aspects of public hospital in the city of Sao Pauloinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-240345818910352367600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALCarolina Vicentini Dias Campelo.pdfCarolina Vicentini Dias Campelo.pdfapplication/pdf1206095http://localhost:8080/tede/bitstream/tede/2135/2/Carolina+Vicentini+Dias+Campelo.pdfdbd483b94e35b0b3369919d65d7ad93fMD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2135/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/21352020-01-06 12:43:52.151oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2020-01-06T14:43:52Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false
dc.title.por.fl_str_mv A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
dc.title.alternative.eng.fl_str_mv Organizational culture and aspects of public hospital in the city of Sao Paulo
title A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
spellingShingle A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
Campelo, Carolina Vicentini Dias
cultura organizacional
controle de qualidade
clima organizacional
gest??o em sa??de
organizational culture
quality control
organizational climate
health management
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
title_short A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
title_full A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
title_fullStr A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
title_full_unstemmed A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
title_sort A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo
author Campelo, Carolina Vicentini Dias
author_facet Campelo, Carolina Vicentini Dias
author_role author
dc.contributor.advisor1.fl_str_mv Monken, Sonia Francisca de Paula
dc.contributor.referee1.fl_str_mv Monken, Sonia Francisca de Paula
dc.contributor.referee2.fl_str_mv Braum, Loreni Maria dos Santos
dc.contributor.referee3.fl_str_mv Novaretti, M??rcia Cristina Zago
dc.contributor.referee4.fl_str_mv Silva, Natasha Dejigov Monteiro da
dc.contributor.referee5.fl_str_mv Ribeiro, Ana Freitas
dc.contributor.author.fl_str_mv Campelo, Carolina Vicentini Dias
contributor_str_mv Monken, Sonia Francisca de Paula
Monken, Sonia Francisca de Paula
Braum, Loreni Maria dos Santos
Novaretti, M??rcia Cristina Zago
Silva, Natasha Dejigov Monteiro da
Ribeiro, Ana Freitas
dc.subject.por.fl_str_mv cultura organizacional
controle de qualidade
clima organizacional
gest??o em sa??de
topic cultura organizacional
controle de qualidade
clima organizacional
gest??o em sa??de
organizational culture
quality control
organizational climate
health management
ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
dc.subject.eng.fl_str_mv organizational culture
quality control
organizational climate
health management
dc.subject.cnpq.fl_str_mv ADMINISTRACAO::ADMINISTRACAO DE SETORES ESPECIFICOS
description Organizational culture and quality in Health are related to factors such as structure, processes and results, creating links between the means and the end. In addition, it understands the paramount importance of ensuring quality by grouping the technical, psychological and social strategies necessary for quality assurance. The aim of this paper is to evaluate the organizational culture in a state public hospital in the city of S??o Paulo. A retrospective observational study with a quantitative approach was developed. The sample consisted of 140 employees for cultural evaluation, and data collection occurred from August to November 2018, using the Google Forms. In conclusion, the data from this work allowed an analysis of the organizational culture and user satisfaction in a public hospital, providing information for the creation or reformulation of strategies aimed at planning and quality of care.
publishDate 2019
dc.date.issued.fl_str_mv 2019-09-24
dc.date.accessioned.fl_str_mv 2020-01-06T14:35:47Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv Campelo, Carolina Vicentini Dias. A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo. 2019. 102 f. Disserta????o( Programa de P??s-Gradua????o em Educa????o) - Universidade Nove de Julho, S??o Paulo.
dc.identifier.uri.fl_str_mv http://bibliotecatede.uninove.br/handle/tede/2135
identifier_str_mv Campelo, Carolina Vicentini Dias. A cultura organizacional e os aspectos da gest??o p??blica em um hospital no estado de S??o Paulo. 2019. 102 f. Disserta????o( Programa de P??s-Gradua????o em Educa????o) - Universidade Nove de Julho, S??o Paulo.
url http://bibliotecatede.uninove.br/handle/tede/2135
dc.language.iso.fl_str_mv por
language por
dc.relation.cnpq.fl_str_mv -240345818910352367
dc.relation.confidence.fl_str_mv 600
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Nove de Julho
dc.publisher.program.fl_str_mv Programa de Mestrado Profissional em Administra????o - Gest??o em Sistemas de Sa??de
dc.publisher.initials.fl_str_mv UNINOVE
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Administra????o
publisher.none.fl_str_mv Universidade Nove de Julho
dc.source.none.fl_str_mv reponame:Biblioteca Digital de Teses e Dissertações da Uninove
instname:Universidade Nove de Julho (UNINOVE)
instacron:UNINOVE
instname_str Universidade Nove de Julho (UNINOVE)
instacron_str UNINOVE
institution UNINOVE
reponame_str Biblioteca Digital de Teses e Dissertações da Uninove
collection Biblioteca Digital de Teses e Dissertações da Uninove
bitstream.url.fl_str_mv http://localhost:8080/tede/bitstream/tede/2135/2/Carolina+Vicentini+Dias+Campelo.pdf
http://localhost:8080/tede/bitstream/tede/2135/1/license.txt
bitstream.checksum.fl_str_mv dbd483b94e35b0b3369919d65d7ad93f
bd3efa91386c1718a7f26a329fdcb468
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
repository.name.fl_str_mv Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)
repository.mail.fl_str_mv bibliotecatede@uninove.br||bibliotecatede@uninove.br
_version_ 1811016878053654528

Registros relacionados