To institute conflictive cooperation on the quality of work

Detalhes bibliográficos
Autor(a) principal: Bonnefond, Jean-Yves
Data de Publicação: 2016
Outros Autores: Bonnemain, Antoine, Fontes, Flávio Fernandes, Clot, Yves
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Educação
Texto Completo: https://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/24326
Resumo: Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self- onfrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health.
id PUC_RS-18_a05eed1db0381b72e9b2d893c0853bdf
oai_identifier_str oai:ojs.revistaseletronicas.pucrs.br:article/24326
network_acronym_str PUC_RS-18
network_name_str Educação
repository_id_str
spelling To institute conflictive cooperation on the quality of workInstituir la cooperación conflictiva sobre la calidad del trabajoInstituir a cooperação conflitante sobre a qualidade do trabalhooccupational healthjob performancequality of work.Salud ocupacional. Rendimiento laboral. Calidad del trabajoSaúde ocupacional. Desempenho no trabalho. Qualidade do trabalho.Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self- onfrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health.La Clínica de la Actividad es una metodología de acción para cambiar el trabajo. Mostramos cómo un dispositivo experimental sobre la calidad del trabajo es instituido en la fábrica de Flins, a partir de una demanda de la empresa Renault. El método de la auto-confrontación cruzada es utilizado con los operadores de una unidad de montaje de puertas. Los resultados obtenidos son objeto de un diálogo con el personal del taller y en los comités de acompañamiento con la dirección y los sindicatos. La calidad del análisis y diálogos instituidos en diferentes niveles ha permitido responder a problemas de desempeño y salud ignorados o reprimidos, como en el ejemplo de ontaje de una parte (coulisse). El reconocimiento del valor de la experiencia hecha "con las puertas" conduce al diseño y la generalización de un dispositivo de organización en todo el departamento de montaje. En el fin de 2015 él es utilizado en los cinco departamentos de fabricación de la fábrica, donde se desarrolla otro "diálogo social" que trabaja para un rendimiento duradero, fuente de salud.A Clínica da Atividade é uma metodologia de ação para mudar o trabalho. Nós mostramos como um dispositivo experimental sobre a qualidade do trabalho é instituído na usina de Flins, a partir de uma demanda da empresa Renault. O método da autoconfrontação cruzada é utilizado com operadores de uma unidade de montagem de portas. Os resultados produzidos são objeto de um diálogo com a equipe no atelier e nos comitês de acompanhamento com a direção e sindicatos. A qualidade das análises e dos diálogos instituídos assim em diferentes níveis permitiu responder a problemas de desempenho e saúde ignorados ou reprimidos, como no exemplo da montagem de uma peça (coulisse). O reconhecimento do valor da experiência feita “com as portas” leva à concepção e generalização de um dispositivo organizacional em todo o departamento de montagem. No fim de 2015 o dispositivo é desenvolvido nos cinco departamentos de fabricação da usina, onde se desenvolve outro “diálogo social” a serviço de um desempenho durável, fonte de saúde.*****************************************************************************************RésuméLa Clinique de l’Activité est une méthodologie d’action pour changer le travail. Nous montrons comment un dispositif expérimental sur la qualité du travail est institué à l’usine de Flins, d’après une demande de l’entreprise Renault. La méthode des autoconfrontations croisées est utilisée avec des opérateurs d’une unité de montage des portes. Les résultats produits font l’objet d’un dialogue avec l’encadrement dans l’atelier et au sein des comités de suivi avec direction et syndicats. La qualité des analyses et des dialogues instituées ainsi à plusieurs niveaux ont permis de répondre à des problèmes de performance et santé ignorés ou refoulés, comme dans l’exemple du montage d’une pièce (coulisse). La reconnaissance de la valeur de l’expérience faite “aux portes” amène à la conception et la généralisation d’un dispositif organisationnel dans tout le département montage. Fin 2015, il est déployé dans les cinq départements de fabrication de l’usine, où se développe un autre « dialogue social » au service d’une performance durable, source de santé.Mots-clés: Santé au travail. Performance. Qualité du travail.Editora da PUCRS - ediPUCRS2016-12-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionActivity Clinicapplication/pdfhttps://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/2432610.15448/1981-2582.2016.s.24326Educação; Vol 39, No esp. (supl.): Dossier - Interdisciplinary Theoretical-methodological Insights on Intervention; s42-s53Educação; Vol 39, No esp. (supl.): Dosier - Entendimientos Interdisciplinarios Ieóricos y Metodológicos de la intervención; s42-s53Educação; v. 39, n. esp. (supl.): Dossiê - Compreensões Interdisciplinares Teórico-metodológicas sobre Intervenção; s42-s531981-25820101-465X10.15448/1981-2582.2016.sreponame:Educaçãoinstname:Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)instacron:PUC_RSenghttps://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/24326/15421Copyright (c) 2017 Educaçãoinfo:eu-repo/semantics/openAccessBonnefond, Jean-YvesBonnemain, AntoineFontes, Flávio FernandesClot, Yves2017-05-29T18:30:49Zoai:ojs.revistaseletronicas.pucrs.br:article/24326Revistahttps://revistaseletronicas.pucrs.br/ojs/index.php/faced/indexONGhttps://revistaseletronicas.pucrs.br/ojs/index.php/faced/oaieditora.periodicos@pucrs.br||reveduc@pucrs.br1981-25820101-465Xopendoar:2017-05-29T18:30:49Educação - Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)false
dc.title.none.fl_str_mv To institute conflictive cooperation on the quality of work
Instituir la cooperación conflictiva sobre la calidad del trabajo
Instituir a cooperação conflitante sobre a qualidade do trabalho
title To institute conflictive cooperation on the quality of work
spellingShingle To institute conflictive cooperation on the quality of work
Bonnefond, Jean-Yves
occupational health
job performance
quality of work.
Salud ocupacional. Rendimiento laboral. Calidad del trabajo
Saúde ocupacional. Desempenho no trabalho. Qualidade do trabalho.
title_short To institute conflictive cooperation on the quality of work
title_full To institute conflictive cooperation on the quality of work
title_fullStr To institute conflictive cooperation on the quality of work
title_full_unstemmed To institute conflictive cooperation on the quality of work
title_sort To institute conflictive cooperation on the quality of work
author Bonnefond, Jean-Yves
author_facet Bonnefond, Jean-Yves
Bonnemain, Antoine
Fontes, Flávio Fernandes
Clot, Yves
author_role author
author2 Bonnemain, Antoine
Fontes, Flávio Fernandes
Clot, Yves
author2_role author
author
author
dc.contributor.author.fl_str_mv Bonnefond, Jean-Yves
Bonnemain, Antoine
Fontes, Flávio Fernandes
Clot, Yves
dc.subject.por.fl_str_mv occupational health
job performance
quality of work.
Salud ocupacional. Rendimiento laboral. Calidad del trabajo
Saúde ocupacional. Desempenho no trabalho. Qualidade do trabalho.
topic occupational health
job performance
quality of work.
Salud ocupacional. Rendimiento laboral. Calidad del trabajo
Saúde ocupacional. Desempenho no trabalho. Qualidade do trabalho.
description Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self- onfrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health.
publishDate 2016
dc.date.none.fl_str_mv 2016-12-31
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Activity Clinic
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/24326
10.15448/1981-2582.2016.s.24326
url https://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/24326
identifier_str_mv 10.15448/1981-2582.2016.s.24326
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://revistaseletronicas.pucrs.br/ojs/index.php/faced/article/view/24326/15421
dc.rights.driver.fl_str_mv Copyright (c) 2017 Educação
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Educação
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Editora da PUCRS - ediPUCRS
publisher.none.fl_str_mv Editora da PUCRS - ediPUCRS
dc.source.none.fl_str_mv Educação; Vol 39, No esp. (supl.): Dossier - Interdisciplinary Theoretical-methodological Insights on Intervention; s42-s53
Educação; Vol 39, No esp. (supl.): Dosier - Entendimientos Interdisciplinarios Ieóricos y Metodológicos de la intervención; s42-s53
Educação; v. 39, n. esp. (supl.): Dossiê - Compreensões Interdisciplinares Teórico-metodológicas sobre Intervenção; s42-s53
1981-2582
0101-465X
10.15448/1981-2582.2016.s
reponame:Educação
instname:Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
instacron:PUC_RS
instname_str Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
instacron_str PUC_RS
institution PUC_RS
reponame_str Educação
collection Educação
repository.name.fl_str_mv Educação - Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
repository.mail.fl_str_mv editora.periodicos@pucrs.br||reveduc@pucrs.br
_version_ 1799128744751792128

Registros relacionados