A governança de TI como estratégia para fazer melhor uso do sistema integrado TOTVS RM

• Autor(a) principal: Wada, Maria de Fatima Rufino
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/26496
• topic: CNPQ::ENGENHARIAS; Governança de TI; Software; ERP; TOTVS; RM; Educacional; IT Governance; Software; ERP; TOTVS; RM; Educational

This dissertation intends to bring a holistic view of the benefits of implementing an IT Governance committee in a non-profit institution, in order to contribute to the evolution of processes and thus provide a better use of the TOTVS RM integrated system, both in data insertion and the reliability and quality of the information extracted via management reports. The research was carried out based on the experience in a holding foundation and its subsidiaries, two teaching institutions and a hospital, which will not have their social reasons published for confidentiality reasons. The software treated here, the TOTVS RM, is the system used by the institution as the main instrument of control and support for decision making, and even with restrictions that will be addressed during the dissertation, there are no prospects for change. Directing and guiding the preparation and implementation of plans and policies that ensure that IT can meet the objectives of the business areas and monitoring policy compliance and performance, the implementation of an IT Governance committee would be distinguished by the fact that it takes responsibility for uniting managers and aligning business rules. In the medium and long term, this implementation would enable an evolution of services and the availability of new digital resources, which satisfy the stakeholders: executives from the head office, the rectory, teachers, students, administrative staff, customers from the hospital segment and the public ministry. The IT management area would continue to be responsible for planning, developing, executing and monitoring what is requested and give periodic feedback to the IT Governance committee, which in turn, must evaluate and report the relevant results to those responsible according to competence and need