Uma iniciativa de smart city : o estudo de caso do Centro Integrado de Comando de Porto Alegre

• Autor(a) principal: Moreira, Cristiano Ramos
• Data de Publicação: 2015
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_RS
• Texto Completo: http://tede2.pucrs.br/tede2/handle/tede/6288
• topic: ADMINISTRAÇÃO PÚBLICA; INFORMAÇÃO TECNOLÓGICA NO GOVERNO; SERVIÇOS DE INFORMAÇÃO ON-LINE; INOVAÇÕES TECNOLÓGICAS - BRASIL; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

Given the population growth and increasing urbanization problems the need to search for creative solutions to improve the quality of life arises, which often are supported by the use of technology: thus the smart city initiatives come up. It is in this context that the present study aims to contribute by proposing to analyze a smart city initiative, to identify the challenges and success factors of its implementation, therefore contributing to the description of the phenomenon in the Brazilian scenario. The initiative chosen was the implementation of the Integrated Center of Command (CEIC) in Porto Alegre, because it is a service integration that uses technology. Hence, this study aims to answer the following research question: How is happening CEIC deployment in Porto Alegre? To answer this question, the Smart City Initiatives Framework in Chourabi et al. (2012) was used. To better understand the phenomenon under study, a qualitative approach with the case study method was used. Data were collected through semi-structured interviews in various organizational levels. Subsequently, to obtain the results the data were categorized. Thus, this research allowed to analyze the CEIC deployment and identified that the main contribution of the CEIC to the service integration was the implementation of a common, centralizedtechnology infrastructure through the development of a city monitoring infrastructure with the integration of cameras, images and information sharing with bodies that are part of CEIC and partners who work in special operations. In the study, the use of technology as a key element that helps to generate information to qualify the decision-making of municipal management, especially in emergencies and large events is highlighted. The key success factors identified were investment in technology, common technology infrastructure, training and collaboration. The main challenges evidenced were the scarcity of financial resources and the public procurement procedure.