Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo

Detalhes bibliográficos
Autor(a) principal: Graziano, Graziela Oste
Data de Publicação: 2014
Outros Autores: Peixoto, Cristiano André, Pizzinatto, Andrea Kassouf, Castro, Dagmar Silva Pinto de
Tipo de documento: Artigo
Idioma: por
Título da fonte: REMark - Revista Brasileira de Marketing
Texto Completo: https://periodicos.uninove.br/remark/article/view/12022
Resumo: The research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader.
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spelling Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao PauloCoaching e Mentoring como Instrumento de Foco no Cliente Interno: um Estudo Regional em São PauloCoaching; Mentoring; Internal marketingCoaching; Mentoring; Marketing InternoThe research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader.A pesquisa teve como objetivo identificar as dimenses envolvidas na implementao do Coaching, para a atuao do gerente como gestor junto sua equipe, em situao real de trabalho; o estudo inclui a mesma investigao em relao ao Mentoring, tomando como foco de estudo pessoas que trabalham regio de So Paulo. Os dados coletados na pesquisa foram coletados por meio de um questionrio com questes abertas e fechadas. A pesquisa mostrou como resultados das questes pertinentes ao coaching e ao mentoring que a grande maioria, ou quase todos tiveram algum tipo de treinamento, que ocorreu em grupo, com a presena dos gerentes apenas no incio e somando 8 horas, podendo assim concluir com essa questo que nos respondentes pesquisados o trabalho do coaching realizado dentro das organizaes varejistas. No tocante ao mentoring, pode-se concluir que est presente dentro da organizao e representado pelo lder.DOI: 10.5585/remark.v13i1.2663Universidade Nove de Julho - Uninove2014-04-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por ParesPeer-reviewed Articleapplication/pdfhttps://periodicos.uninove.br/remark/article/view/1202210.5585/remark.v13i1.2663ReMark - Revista Brasileira de Marketing; v. 13, n. 1 (2014): Janeiro - Março; 47-592177-5184reponame:REMark - Revista Brasileira de Marketinginstname:Universidade Nove de Julho (UNINOVE)instacron:RBMporhttps://periodicos.uninove.br/remark/article/view/12022/5650Direitos autorais 2019 Revista Brasileira de Marketing – Remarkinfo:eu-repo/semantics/openAccessGraziano, Graziela OstePeixoto, Cristiano AndréPizzinatto, Andrea KassoufCastro, Dagmar Silva Pinto de2020-07-16T22:56:09Zoai:https://periodicos.uninove.br:article/12022Revistahttps://periodicos.uninove.br/remarkPRIhttps://periodicos.uninove.br/remark/oaiclaudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org2177-51842177-5184opendoar:2020-07-16T22:56:09REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE)false
dc.title.none.fl_str_mv Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
Coaching e Mentoring como Instrumento de Foco no Cliente Interno: um Estudo Regional em São Paulo
title Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
spellingShingle Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
Graziano, Graziela Oste
Coaching; Mentoring; Internal marketing
Coaching; Mentoring; Marketing Interno
title_short Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
title_full Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
title_fullStr Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
title_full_unstemmed Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
title_sort Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
author Graziano, Graziela Oste
author_facet Graziano, Graziela Oste
Peixoto, Cristiano André
Pizzinatto, Andrea Kassouf
Castro, Dagmar Silva Pinto de
author_role author
author2 Peixoto, Cristiano André
Pizzinatto, Andrea Kassouf
Castro, Dagmar Silva Pinto de
author2_role author
author
author
dc.contributor.author.fl_str_mv Graziano, Graziela Oste
Peixoto, Cristiano André
Pizzinatto, Andrea Kassouf
Castro, Dagmar Silva Pinto de
dc.subject.por.fl_str_mv Coaching; Mentoring; Internal marketing
Coaching; Mentoring; Marketing Interno
topic Coaching; Mentoring; Internal marketing
Coaching; Mentoring; Marketing Interno
description The research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader.
publishDate 2014
dc.date.none.fl_str_mv 2014-04-14
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado por Pares
Peer-reviewed Article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.uninove.br/remark/article/view/12022
10.5585/remark.v13i1.2663
url https://periodicos.uninove.br/remark/article/view/12022
identifier_str_mv 10.5585/remark.v13i1.2663
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.uninove.br/remark/article/view/12022/5650
dc.rights.driver.fl_str_mv Direitos autorais 2019 Revista Brasileira de Marketing – Remark
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2019 Revista Brasileira de Marketing – Remark
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Nove de Julho - Uninove
publisher.none.fl_str_mv Universidade Nove de Julho - Uninove
dc.source.none.fl_str_mv ReMark - Revista Brasileira de Marketing; v. 13, n. 1 (2014): Janeiro - Março; 47-59
2177-5184
reponame:REMark - Revista Brasileira de Marketing
instname:Universidade Nove de Julho (UNINOVE)
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instname_str Universidade Nove de Julho (UNINOVE)
instacron_str RBM
institution RBM
reponame_str REMark - Revista Brasileira de Marketing
collection REMark - Revista Brasileira de Marketing
repository.name.fl_str_mv REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE)
repository.mail.fl_str_mv claudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org
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