Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | REMark - Revista Brasileira de Marketing |
Texto Completo: | https://periodicos.uninove.br/remark/article/view/12022 |
Resumo: | The research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader. |
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REMark - Revista Brasileira de Marketing |
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Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao PauloCoaching e Mentoring como Instrumento de Foco no Cliente Interno: um Estudo Regional em São PauloCoaching; Mentoring; Internal marketingCoaching; Mentoring; Marketing InternoThe research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader.A pesquisa teve como objetivo identificar as dimenses envolvidas na implementao do Coaching, para a atuao do gerente como gestor junto sua equipe, em situao real de trabalho; o estudo inclui a mesma investigao em relao ao Mentoring, tomando como foco de estudo pessoas que trabalham regio de So Paulo. Os dados coletados na pesquisa foram coletados por meio de um questionrio com questes abertas e fechadas. A pesquisa mostrou como resultados das questes pertinentes ao coaching e ao mentoring que a grande maioria, ou quase todos tiveram algum tipo de treinamento, que ocorreu em grupo, com a presena dos gerentes apenas no incio e somando 8 horas, podendo assim concluir com essa questo que nos respondentes pesquisados o trabalho do coaching realizado dentro das organizaes varejistas. No tocante ao mentoring, pode-se concluir que est presente dentro da organizao e representado pelo lder.DOI: 10.5585/remark.v13i1.2663Universidade Nove de Julho - Uninove2014-04-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por ParesPeer-reviewed Articleapplication/pdfhttps://periodicos.uninove.br/remark/article/view/1202210.5585/remark.v13i1.2663ReMark - Revista Brasileira de Marketing; v. 13, n. 1 (2014): Janeiro - Março; 47-592177-5184reponame:REMark - Revista Brasileira de Marketinginstname:Universidade Nove de Julho (UNINOVE)instacron:RBMporhttps://periodicos.uninove.br/remark/article/view/12022/5650Direitos autorais 2019 Revista Brasileira de Marketing – Remarkinfo:eu-repo/semantics/openAccessGraziano, Graziela OstePeixoto, Cristiano AndréPizzinatto, Andrea KassoufCastro, Dagmar Silva Pinto de2020-07-16T22:56:09Zoai:https://periodicos.uninove.br:article/12022Revistahttps://periodicos.uninove.br/remarkPRIhttps://periodicos.uninove.br/remark/oaiclaudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org2177-51842177-5184opendoar:2020-07-16T22:56:09REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE)false |
dc.title.none.fl_str_mv |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo Coaching e Mentoring como Instrumento de Foco no Cliente Interno: um Estudo Regional em São Paulo |
title |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
spellingShingle |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo Graziano, Graziela Oste Coaching; Mentoring; Internal marketing Coaching; Mentoring; Marketing Interno |
title_short |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
title_full |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
title_fullStr |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
title_full_unstemmed |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
title_sort |
Coaching and Mentoring as a Tool for Internal Customer Focus: A Regional Study in Sao Paulo |
author |
Graziano, Graziela Oste |
author_facet |
Graziano, Graziela Oste Peixoto, Cristiano André Pizzinatto, Andrea Kassouf Castro, Dagmar Silva Pinto de |
author_role |
author |
author2 |
Peixoto, Cristiano André Pizzinatto, Andrea Kassouf Castro, Dagmar Silva Pinto de |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Graziano, Graziela Oste Peixoto, Cristiano André Pizzinatto, Andrea Kassouf Castro, Dagmar Silva Pinto de |
dc.subject.por.fl_str_mv |
Coaching; Mentoring; Internal marketing Coaching; Mentoring; Marketing Interno |
topic |
Coaching; Mentoring; Internal marketing Coaching; Mentoring; Marketing Interno |
description |
The research had as objective identifies the dimensions involved in the implementation of Coaching, for the manager's performance as manager close to your team, in real situation of work; the study includes the same investigation in relation to Mentoring, taking as study people's that work area of So Paulo focus. The data collected in the research they were collected through a questionnaire with open and closed subjects. The research showed as results of the pertinent subjects to the coaching and the mentoring that the great majority, or almost all had some training type, that happened in group, with the managers' presence just in the beginning and adding 8 hours, could end like this with that subject that in the researched respondents the work of the coaching is accomplished inside of the retail organizations. Concerning the mentoring, it can be concluded that she is inside present of the organization and it is represented by the leader. |
publishDate |
2014 |
dc.date.none.fl_str_mv |
2014-04-14 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por Pares Peer-reviewed Article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/remark/article/view/12022 10.5585/remark.v13i1.2663 |
url |
https://periodicos.uninove.br/remark/article/view/12022 |
identifier_str_mv |
10.5585/remark.v13i1.2663 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/remark/article/view/12022/5650 |
dc.rights.driver.fl_str_mv |
Direitos autorais 2019 Revista Brasileira de Marketing – Remark info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos autorais 2019 Revista Brasileira de Marketing – Remark |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho - Uninove |
publisher.none.fl_str_mv |
Universidade Nove de Julho - Uninove |
dc.source.none.fl_str_mv |
ReMark - Revista Brasileira de Marketing; v. 13, n. 1 (2014): Janeiro - Março; 47-59 2177-5184 reponame:REMark - Revista Brasileira de Marketing instname:Universidade Nove de Julho (UNINOVE) instacron:RBM |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
RBM |
institution |
RBM |
reponame_str |
REMark - Revista Brasileira de Marketing |
collection |
REMark - Revista Brasileira de Marketing |
repository.name.fl_str_mv |
REMark - Revista Brasileira de Marketing - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
claudiaraac@uol.com.br || admin@revistabrasileiramarketing.org || admin@revistabrasileiramarketing.org |
_version_ |
1799138641538187264 |