Satisfação docente e discente nos regimes presencial e a distância: estudo comparativo no contexto do Ensino Superior Politécnico

• Autor(a) principal: Chagas, Laura
• Data de Publicação: 2014
• Outros Autores: Pedro, Neuza
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.34624/id.v6i4.3974

This article focuses on student and faculty satisfaction in higher education, in both face-to-face and distance learning systems. This quantitative study, that comprises a descriptive-correlational design, aims to know (1) which elements contribute the most to student satisfaction in both systems and what are the main differences between them, (ii) which factors influence faculty satisfaction and what differences are there between these two methodologies and (iii) in which way does student and faculty satisfaction correlate. The results indicate that students manifest favourable levels of satisfaction in both systems and no significant differences are found between them. In the face-to-face approach, the global satisfaction levels are higher in the ‘technological infrastructures’ as well as in the ‘faculty and tutors’ dimensions, whereas in the distance learning system, the dimensions regarding ‘programme content’ and ‘assistance services’ are the most positive ones. On the other hand, the least favourable satisfaction index in both methods is the one regarding the ‘evaluation system’. The faculty also experienced moderate levels of satisfaction, especially in what concerns the ‘instructor’ subscale. We believe that the Institutions of Higher Education that have implemented distance learning initiatives can benefit from the suggestions that are mentioned in the conclusions of this study. We hope they can contribute to the improvement of this type of course in the Portuguese context.