Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/14355 |
Resumo: | Original equipment manufacturers (OEMs) are increasingly being urged to integrate their business-to-business customers into their supply chain. This involves integrating the information systems of the OEM’s supply chain with those of the customers. However, the literature has little to say about what it takes to integrate the information systems of OEMs’ supply chain and business customers. This paper develops a framework that identifies different levels of integration of business customers’ information systems with those of the OEM’s supply chain. It then discusses how this integration affects market performance and strategic gains that accrue to the chain. However, if such systems are integrated without appropriate conditions within and outside the OEM’s supply chain, it may not be possible to actualise the potential of such integration. Therefore, we also identify and examine how a variety of contextual factors moderate the effectiveness of customers’ systems integration in a supply chain. |
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Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integrationCustomer OrientationBusiness-to-Business RelationshipsSupply Chain IntegrationBusiness Customer Information SystemsInformation Systems IntegrationOriginal equipment manufacturers (OEMs) are increasingly being urged to integrate their business-to-business customers into their supply chain. This involves integrating the information systems of the OEM’s supply chain with those of the customers. However, the literature has little to say about what it takes to integrate the information systems of OEMs’ supply chain and business customers. This paper develops a framework that identifies different levels of integration of business customers’ information systems with those of the OEM’s supply chain. It then discusses how this integration affects market performance and strategic gains that accrue to the chain. However, if such systems are integrated without appropriate conditions within and outside the OEM’s supply chain, it may not be possible to actualise the potential of such integration. Therefore, we also identify and examine how a variety of contextual factors moderate the effectiveness of customers’ systems integration in a supply chain.ISEG - Departamento de GestãoRepositório da Universidade de LisboaSethi, RajeshPant, SomendraSethi, Anju2017-11-30T10:48:42Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/14355engSethi, Rajesh, Somendra Pant e Anju Sethi (2017). "Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration". European Journal of Management Studies, 22(2):125-1622183-4172info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:44:24Zoai:www.repository.utl.pt:10400.5/14355Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:00:12.070317Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
title |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
spellingShingle |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration Sethi, Rajesh Customer Orientation Business-to-Business Relationships Supply Chain Integration Business Customer Information Systems Information Systems Integration |
title_short |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
title_full |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
title_fullStr |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
title_full_unstemmed |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
title_sort |
Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration |
author |
Sethi, Rajesh |
author_facet |
Sethi, Rajesh Pant, Somendra Sethi, Anju |
author_role |
author |
author2 |
Pant, Somendra Sethi, Anju |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Sethi, Rajesh Pant, Somendra Sethi, Anju |
dc.subject.por.fl_str_mv |
Customer Orientation Business-to-Business Relationships Supply Chain Integration Business Customer Information Systems Information Systems Integration |
topic |
Customer Orientation Business-to-Business Relationships Supply Chain Integration Business Customer Information Systems Information Systems Integration |
description |
Original equipment manufacturers (OEMs) are increasingly being urged to integrate their business-to-business customers into their supply chain. This involves integrating the information systems of the OEM’s supply chain with those of the customers. However, the literature has little to say about what it takes to integrate the information systems of OEMs’ supply chain and business customers. This paper develops a framework that identifies different levels of integration of business customers’ information systems with those of the OEM’s supply chain. It then discusses how this integration affects market performance and strategic gains that accrue to the chain. However, if such systems are integrated without appropriate conditions within and outside the OEM’s supply chain, it may not be possible to actualise the potential of such integration. Therefore, we also identify and examine how a variety of contextual factors moderate the effectiveness of customers’ systems integration in a supply chain. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-11-30T10:48:42Z 2017 2017-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/14355 |
url |
http://hdl.handle.net/10400.5/14355 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Sethi, Rajesh, Somendra Pant e Anju Sethi (2017). "Integrating business-to-business customers in original equipment manufacturers’ supply chains through information systems integration". European Journal of Management Studies, 22(2):125-162 2183-4172 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
ISEG - Departamento de Gestão |
publisher.none.fl_str_mv |
ISEG - Departamento de Gestão |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131089484120064 |