Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices
Autor(a) principal: | |
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Data de Publicação: | 2003 |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/5302 |
Resumo: | Quality management (QM) has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of operations management (OM) which advocates internal and external consistency between manufacturing strategy choices. This article investigates, using the case-study method, whether customer focus practices—a distinctive subset of the whole set of QM practices—are contingent on a plant’s manufacturing strategy context. The study strongly suggests that customer focus practices are contingent on a plant’s manufacturing strategy and identifies mechanisms by which this takes place. The findings inform the implementation of QM programs. |
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Linking quality management to manufacturing strategy: an empirical investigation of customer focus practicesQuality managementCustomer focusManufacturing strategyContingency researchQuality management (QM) has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of operations management (OM) which advocates internal and external consistency between manufacturing strategy choices. This article investigates, using the case-study method, whether customer focus practices—a distinctive subset of the whole set of QM practices—are contingent on a plant’s manufacturing strategy context. The study strongly suggests that customer focus practices are contingent on a plant’s manufacturing strategy and identifies mechanisms by which this takes place. The findings inform the implementation of QM programs.ElsevierVeritati - Repositório Institucional da Universidade Católica PortuguesaSousa, Rui2011-09-08T12:10:37Z20032003-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/5302engSOUSA, Rui - Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices. Journal of Operations Management. ISSN: 0272-6963. Vol. 21, n.º 1 (2003),p. 1-18info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:10:05ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
title |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
spellingShingle |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices Sousa, Rui Quality management Customer focus Manufacturing strategy Contingency research |
title_short |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
title_full |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
title_fullStr |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
title_full_unstemmed |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
title_sort |
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices |
author |
Sousa, Rui |
author_facet |
Sousa, Rui |
author_role |
author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Sousa, Rui |
dc.subject.por.fl_str_mv |
Quality management Customer focus Manufacturing strategy Contingency research |
topic |
Quality management Customer focus Manufacturing strategy Contingency research |
description |
Quality management (QM) has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of operations management (OM) which advocates internal and external consistency between manufacturing strategy choices. This article investigates, using the case-study method, whether customer focus practices—a distinctive subset of the whole set of QM practices—are contingent on a plant’s manufacturing strategy context. The study strongly suggests that customer focus practices are contingent on a plant’s manufacturing strategy and identifies mechanisms by which this takes place. The findings inform the implementation of QM programs. |
publishDate |
2003 |
dc.date.none.fl_str_mv |
2003 2003-01-01T00:00:00Z 2011-09-08T12:10:37Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/5302 |
url |
http://hdl.handle.net/10400.14/5302 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
SOUSA, Rui - Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices. Journal of Operations Management. ISSN: 0272-6963. Vol. 21, n.º 1 (2003),p. 1-18 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Elsevier |
publisher.none.fl_str_mv |
Elsevier |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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1777303117847592960 |