Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.36367/ntqr.9.2021.278-285 |
Resumo: | Cyber-hate is a multifaceted social phenomenon characterized by the expression of insults and humiliations directed at individuals and groups in cyber-space. It is an extremely damaging phenomenon that, due to the anonymity or emotional distance of the victims, happens on a recurring basis in virtual environments. Little attention has been directed to the victims' perspective on the offenses received. Thus, this study aims to investigate how victims respond to cyber-hate in the context of Facebook. A questionnaire was elaborated based on the Theory of Planned Action (TAP) constructs with the objective of analyzing the beliefs, attitudes and norms about the response with cyber-hate. The questionnaire was made available on Facebook pages previously selected for sexual activism, ethnic-racial activism, northeastern activism and political activism. It counted on the collaboration of 30 respondents. The collected data were transformed into a textual corpus and analyzed by the Iramuteq software, using the Descending Hierarchical Classification (CHD). Results: The corpus presented a total of 5540 occurrences, with 322 active forms and 138 text segments (ST) out of 172 (80.23%). CHD presented the division of content into 3 classes: Class 1 (“Behavioral Beliefs”), representing 43.5% of UCE’s and reflecting the advantages and disadvantages of responding to cyber-hate; Class 2 (“Control Beliefs”), representing 27.5% UCE’s and indicating the facilities and difficulties in facing cyber-hate; and Class 3 (“Normative Beliefs”), representing 28.99% UCE’s and highlighting the influence of third parties in the fight against cyber-hate. The results allowed to conclude that beliefs play a central role in the forms of reaction to cyber-hate in virtual environments. The theoretical and conceptual basis of TAP constitutes itself as a pertinent device for the investigation of this phenomenon in the scope of Facebook, corroborating with recent studies about digital intolerance in the Brazilian context. |
id |
RCAP_11ea6d3ab763a186d69f6b7d549ad30e |
---|---|
oai_identifier_str |
oai:ojs.publi.ludomedia.org:article/378 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned ActionA reação das vítimas ao cyber-hate no Facebook: Contribuições da Teoria da Ação PlanejadaCyber-hateIntolerânciaFacebookRedes Sociais OnlineCyber-hateIntoleranceFacebookOnline Social NetworksCyber-hate is a multifaceted social phenomenon characterized by the expression of insults and humiliations directed at individuals and groups in cyber-space. It is an extremely damaging phenomenon that, due to the anonymity or emotional distance of the victims, happens on a recurring basis in virtual environments. Little attention has been directed to the victims' perspective on the offenses received. Thus, this study aims to investigate how victims respond to cyber-hate in the context of Facebook. A questionnaire was elaborated based on the Theory of Planned Action (TAP) constructs with the objective of analyzing the beliefs, attitudes and norms about the response with cyber-hate. The questionnaire was made available on Facebook pages previously selected for sexual activism, ethnic-racial activism, northeastern activism and political activism. It counted on the collaboration of 30 respondents. The collected data were transformed into a textual corpus and analyzed by the Iramuteq software, using the Descending Hierarchical Classification (CHD). Results: The corpus presented a total of 5540 occurrences, with 322 active forms and 138 text segments (ST) out of 172 (80.23%). CHD presented the division of content into 3 classes: Class 1 (“Behavioral Beliefs”), representing 43.5% of UCE’s and reflecting the advantages and disadvantages of responding to cyber-hate; Class 2 (“Control Beliefs”), representing 27.5% UCE’s and indicating the facilities and difficulties in facing cyber-hate; and Class 3 (“Normative Beliefs”), representing 28.99% UCE’s and highlighting the influence of third parties in the fight against cyber-hate. The results allowed to conclude that beliefs play a central role in the forms of reaction to cyber-hate in virtual environments. The theoretical and conceptual basis of TAP constitutes itself as a pertinent device for the investigation of this phenomenon in the scope of Facebook, corroborating with recent studies about digital intolerance in the Brazilian context.O cyber-hate é um fenômeno social multifacetado caracterizado pela expressão de insultos e humilhações dirigidos a indivíduos e grupos no cyber-espaço. Trata-se de um fenômeno extremamente danoso que em função do anonimato ou da distância emocional das vítimas, acontece de forma recorrente nos ambientes virtuais. Pouca atenção tem sido direcionada à perspectiva das vítimas sobre as ofensas recebidas. Deste modo, este estudo tem a finalidade de investigar de que forma as vítimas respondem ao cyber-hate no contexto do Facebook. Foi elaborado um questionário a partir dos construtos da Teoria da Ação Planejada (TAP) com o objetivo de analisar as crenças, atitudes e normas acerca da reação das vítimas ao cyber-hate. O questionário foi disponibilizado em páginas do Facebook previamente selecionadas de militância sexual, ativismo étnico-racial, ativismo nordestino e militância política. Contou-se com a colaboração de 30 respondentes. Os dados coletados foram transformados em um corpus textual e analisados pelo software Iramuteq, por meio da Classificação Hierárquica Descendente (CHD). O corpus apresentou o quantitativo de 5540 ocorrências, com 322 formas ativas e um aproveitamento 138 segmentos de texto (ST) dos 172 (80,23%). A CHD apresentou a divisão do conteúdo em 3 classes: Classe 1 (“Crenças Comportamentais”), representando 43,5% da UCE’s e refletindo as vantagens e desvantagens em responder ao cyber-hate; Classe 2 (“Crenças de Controle”), representando 27,5% UCE’s e indicando as facilidades e dificuldades em reagir ao cyber-hate; e Classe 3 (“Crenças Normativas”), representando 28,99% UCE’s e destacando a influência de terceiros nas respostas ao cyber-hate. Os resultados permitiram concluir que as crenças exercem um papel central nas formas de reação ao cyber-hate nos ambientes virtuais. A base teórica e conceitual da TAP se constituiu como um pertinente dispositivo para a investigação deste fenômeno no âmbito do Facebook, corroborando com estudos recentes acerca da intolerância digital no contexto brasileiro.Ludomedia2021-07-08info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.36367/ntqr.9.2021.278-285https://doi.org/10.36367/ntqr.9.2021.278-285New Trends in Qualitative Research; Vol. 9 (2021): Qualitative Research in Social Sciences: Advances and Challenges; 278-285New Trends in Qualitative Research; Vol. 9 (2021): Investigación cualitativa en ciencias sociales: avances y desafíos; 278-285New Trends in Qualitative Research; Vol. 9 (2021): Investigação Qualitativa em Ciências Sociais: avanços e desafios; 278-2852184-777010.36367/ntqr.9.2021reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://publi.ludomedia.org/index.php/ntqr/article/view/378https://publi.ludomedia.org/index.php/ntqr/article/view/378/380Sheyla FernandesÉrika MeloMarcikele NascimentoStelio JuniorLeogildo Alves FreiresJesana Silvainfo:eu-repo/semantics/openAccess2023-08-13T09:13:06Zoai:ojs.publi.ludomedia.org:article/378Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:48:14.418313Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action A reação das vítimas ao cyber-hate no Facebook: Contribuições da Teoria da Ação Planejada |
title |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
spellingShingle |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action Sheyla Fernandes Cyber-hate Intolerância Redes Sociais Online Cyber-hate Intolerance Online Social Networks |
title_short |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
title_full |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
title_fullStr |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
title_full_unstemmed |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
title_sort |
Victims' Reaction to Cyber-hate on Facebook: Contributions from the Theory of Planned Action |
author |
Sheyla Fernandes |
author_facet |
Sheyla Fernandes Érika Melo Marcikele Nascimento Stelio Junior Leogildo Alves Freires Jesana Silva |
author_role |
author |
author2 |
Érika Melo Marcikele Nascimento Stelio Junior Leogildo Alves Freires Jesana Silva |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Sheyla Fernandes Érika Melo Marcikele Nascimento Stelio Junior Leogildo Alves Freires Jesana Silva |
dc.subject.por.fl_str_mv |
Cyber-hate Intolerância Redes Sociais Online Cyber-hate Intolerance Online Social Networks |
topic |
Cyber-hate Intolerância Redes Sociais Online Cyber-hate Intolerance Online Social Networks |
description |
Cyber-hate is a multifaceted social phenomenon characterized by the expression of insults and humiliations directed at individuals and groups in cyber-space. It is an extremely damaging phenomenon that, due to the anonymity or emotional distance of the victims, happens on a recurring basis in virtual environments. Little attention has been directed to the victims' perspective on the offenses received. Thus, this study aims to investigate how victims respond to cyber-hate in the context of Facebook. A questionnaire was elaborated based on the Theory of Planned Action (TAP) constructs with the objective of analyzing the beliefs, attitudes and norms about the response with cyber-hate. The questionnaire was made available on Facebook pages previously selected for sexual activism, ethnic-racial activism, northeastern activism and political activism. It counted on the collaboration of 30 respondents. The collected data were transformed into a textual corpus and analyzed by the Iramuteq software, using the Descending Hierarchical Classification (CHD). Results: The corpus presented a total of 5540 occurrences, with 322 active forms and 138 text segments (ST) out of 172 (80.23%). CHD presented the division of content into 3 classes: Class 1 (“Behavioral Beliefs”), representing 43.5% of UCE’s and reflecting the advantages and disadvantages of responding to cyber-hate; Class 2 (“Control Beliefs”), representing 27.5% UCE’s and indicating the facilities and difficulties in facing cyber-hate; and Class 3 (“Normative Beliefs”), representing 28.99% UCE’s and highlighting the influence of third parties in the fight against cyber-hate. The results allowed to conclude that beliefs play a central role in the forms of reaction to cyber-hate in virtual environments. The theoretical and conceptual basis of TAP constitutes itself as a pertinent device for the investigation of this phenomenon in the scope of Facebook, corroborating with recent studies about digital intolerance in the Brazilian context. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-07-08 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.36367/ntqr.9.2021.278-285 https://doi.org/10.36367/ntqr.9.2021.278-285 |
url |
https://doi.org/10.36367/ntqr.9.2021.278-285 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://publi.ludomedia.org/index.php/ntqr/article/view/378 https://publi.ludomedia.org/index.php/ntqr/article/view/378/380 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Ludomedia |
publisher.none.fl_str_mv |
Ludomedia |
dc.source.none.fl_str_mv |
New Trends in Qualitative Research; Vol. 9 (2021): Qualitative Research in Social Sciences: Advances and Challenges; 278-285 New Trends in Qualitative Research; Vol. 9 (2021): Investigación cualitativa en ciencias sociales: avances y desafíos; 278-285 New Trends in Qualitative Research; Vol. 9 (2021): Investigação Qualitativa em Ciências Sociais: avanços e desafios; 278-285 2184-7770 10.36367/ntqr.9.2021 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799130348915785728 |