Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment

Detalhes bibliográficos
Autor(a) principal: Amado, Carla
Data de Publicação: 2012
Outros Autores: Santos, Sérgio Pereira dos, Marques, P.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.1/3804
Resumo: This article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs)from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard(BSC)method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (financial, customers, internal processes,learning and growth). The practical relevance of the conceptual model has been tested by using it to assess the performance of DMUs in a multinational company which operates in two business areas.Various models were developed with the collaboration of the directors of the company in order to conceive an appropriate and consensual framework, which may provide useful information for the company.The application of the conceptual framework provides structured information regarding the performance of each DMU(from multiple perspectives)and ways to improve it.By integrating the BSC and the DEA approaches this research helps to identify where there is room for improving organisational performance and points out opportunities for reciprocal learning between DMUs.In doing so,this article provides a set of recommendations relating to the successful application of DEA and its integration with the BSC,in order to promote a continuous learning process and to bring about improvements in performance.
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spelling Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessmentData envelopment analysisBalanced scorecardEfficiencyManagementThis article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs)from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard(BSC)method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (financial, customers, internal processes,learning and growth). The practical relevance of the conceptual model has been tested by using it to assess the performance of DMUs in a multinational company which operates in two business areas.Various models were developed with the collaboration of the directors of the company in order to conceive an appropriate and consensual framework, which may provide useful information for the company.The application of the conceptual framework provides structured information regarding the performance of each DMU(from multiple perspectives)and ways to improve it.By integrating the BSC and the DEA approaches this research helps to identify where there is room for improving organisational performance and points out opportunities for reciprocal learning between DMUs.In doing so,this article provides a set of recommendations relating to the successful application of DEA and its integration with the BSC,in order to promote a continuous learning process and to bring about improvements in performance.ElsevierSapientiaAmado, CarlaSantos, Sérgio Pereira dosMarques, P.2014-05-07T17:17:28Z20122012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/3804eng0305-0483AUT: SSA00141; CAM00958;http://dx.doi.org/10.1016/j.omega.2011.06.006info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-24T10:14:55Zoai:sapientia.ualg.pt:10400.1/3804Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:57:18.738500Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
title Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
spellingShingle Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
Amado, Carla
Data envelopment analysis
Balanced scorecard
Efficiency
Management
title_short Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
title_full Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
title_fullStr Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
title_full_unstemmed Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
title_sort Integrating the data envelopment analysis and the balanced scorecard approaches for enhanced performance assessment
author Amado, Carla
author_facet Amado, Carla
Santos, Sérgio Pereira dos
Marques, P.
author_role author
author2 Santos, Sérgio Pereira dos
Marques, P.
author2_role author
author
dc.contributor.none.fl_str_mv Sapientia
dc.contributor.author.fl_str_mv Amado, Carla
Santos, Sérgio Pereira dos
Marques, P.
dc.subject.por.fl_str_mv Data envelopment analysis
Balanced scorecard
Efficiency
Management
topic Data envelopment analysis
Balanced scorecard
Efficiency
Management
description This article presents the development of a conceptual framework which aims to assess Decision Making Units (DMUs)from multiple perspectives. The proposed conceptual framework combines the Balanced Scorecard(BSC)method with the non-parametric technique known as Data Envelopment Analysis (DEA) by using various interconnected models which try to encapsulate four perspectives of performance (financial, customers, internal processes,learning and growth). The practical relevance of the conceptual model has been tested by using it to assess the performance of DMUs in a multinational company which operates in two business areas.Various models were developed with the collaboration of the directors of the company in order to conceive an appropriate and consensual framework, which may provide useful information for the company.The application of the conceptual framework provides structured information regarding the performance of each DMU(from multiple perspectives)and ways to improve it.By integrating the BSC and the DEA approaches this research helps to identify where there is room for improving organisational performance and points out opportunities for reciprocal learning between DMUs.In doing so,this article provides a set of recommendations relating to the successful application of DEA and its integration with the BSC,in order to promote a continuous learning process and to bring about improvements in performance.
publishDate 2012
dc.date.none.fl_str_mv 2012
2012-01-01T00:00:00Z
2014-05-07T17:17:28Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.1/3804
url http://hdl.handle.net/10400.1/3804
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0305-0483
AUT: SSA00141; CAM00958;
http://dx.doi.org/10.1016/j.omega.2011.06.006
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dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
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