IoT system for the validation of conditions in shipping couriers

• Autor(a) principal: Filipe, Pedro Miguel Moreira
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/26959
• topic: Internet of things; Logistics services; Package monitoring; Package integrity; Industry 4.0; Serviços de logística; Monitorização de encomendas; Integridade de encomendas; Indústria 4.0

The growth in online activity these days has caused an increase in the number of online shopping businesses. As the shopping experience becomes less personal, some people try to abuse online businesses with return fraud. The number of IoT devices has also experienced growth due to the fourth industrial revolution, or Industry 4.0, which consists of process automation and data exchange in the industry through IoT and machine learning. This dissertation includes research questions, hypotheses, objectives, and a methodology for the development of a system that integrates IoT to solve the problem of fraudulent returns. The prototype developed monitors when packages leave the facilities and when they are delivered, in addition to allowing to check upon the packages’ integrity at these same moments. This is achieved by using a Raspberry Pi with a camera attached and an ESP32 with a motion sensor, connected via the MQTT and Node-RED protocol. To evaluate the system, several tests were created to simulate a scenario of real-world application. With the results obtained, it is possible to conclude that the development was a success and that the prototype can be used in logistics business to prevent return fraud.