Are the States United?

Detalhes bibliográficos
Autor(a) principal: Moro, Sérgio
Data de Publicação: 2019
Outros Autores: Batista, Fernando, Rita, Paulo, Oliveira, Cristina, Ribeiro, Ricardo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/146132
Resumo: Moro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793
id RCAP_2bd23c0d3a17031dd54f4c51744adcef
oai_identifier_str oai:run.unl.pt:10362/146132
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Are the States United?An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyescustomer feedbackcustomer satisfactionhotel offerTripAdvisorUnited StatesEducationTourism, Leisure and Hospitality ManagementMoro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793This empirical data-driven research aims to unveil thought-provoking insights on the U.S. hotel offer across its 50 states. Information of more than 30,000 hotels was collected through web scraping from TripAdvisor. Using such data, 50 support vector machine models were trained to model the TripAdvisor score, one per state, to assess the convergent and divergent factors in customer satisfaction across all the U.S. states. A conceptual model is proposed and validated through the data-driven support vector machine models developed for each state to identify convergent features across the states to explain customer satisfaction (here represented by TripAdvisor score). Hotel size, price, and stars are not moderated by the location, expressed by the corresponding state, although these highly influence satisfaction, whereas both hotel number of published photos and the amenities are affected by the location. Thus, adaptation issues were found regarding amenities and published photos within each state’s offer.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNMoro, SérgioBatista, FernandoRita, PauloOliveira, CristinaRibeiro, Ricardo2022-12-12T22:09:53Z2019-092019-09-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/146132eng1096-3480PURE: 14090673https://doi.org/10.1177/1096348019854793info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:27:09Zoai:run.unl.pt:10362/146132Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:52:29.888241Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Are the States United?
An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes
title Are the States United?
spellingShingle Are the States United?
Moro, Sérgio
customer feedback
customer satisfaction
hotel offer
TripAdvisor
United States
Education
Tourism, Leisure and Hospitality Management
title_short Are the States United?
title_full Are the States United?
title_fullStr Are the States United?
title_full_unstemmed Are the States United?
title_sort Are the States United?
author Moro, Sérgio
author_facet Moro, Sérgio
Batista, Fernando
Rita, Paulo
Oliveira, Cristina
Ribeiro, Ricardo
author_role author
author2 Batista, Fernando
Rita, Paulo
Oliveira, Cristina
Ribeiro, Ricardo
author2_role author
author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Moro, Sérgio
Batista, Fernando
Rita, Paulo
Oliveira, Cristina
Ribeiro, Ricardo
dc.subject.por.fl_str_mv customer feedback
customer satisfaction
hotel offer
TripAdvisor
United States
Education
Tourism, Leisure and Hospitality Management
topic customer feedback
customer satisfaction
hotel offer
TripAdvisor
United States
Education
Tourism, Leisure and Hospitality Management
description Moro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793
publishDate 2019
dc.date.none.fl_str_mv 2019-09
2019-09-01T00:00:00Z
2022-12-12T22:09:53Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/146132
url http://hdl.handle.net/10362/146132
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1096-3480
PURE: 14090673
https://doi.org/10.1177/1096348019854793
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138115906961408

Registros relacionados