Are the States United?
Autor(a) principal: | |
---|---|
Data de Publicação: | 2019 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/146132 |
Resumo: | Moro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793 |
id |
RCAP_2bd23c0d3a17031dd54f4c51744adcef |
---|---|
oai_identifier_str |
oai:run.unl.pt:10362/146132 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Are the States United?An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyescustomer feedbackcustomer satisfactionhotel offerTripAdvisorUnited StatesEducationTourism, Leisure and Hospitality ManagementMoro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793This empirical data-driven research aims to unveil thought-provoking insights on the U.S. hotel offer across its 50 states. Information of more than 30,000 hotels was collected through web scraping from TripAdvisor. Using such data, 50 support vector machine models were trained to model the TripAdvisor score, one per state, to assess the convergent and divergent factors in customer satisfaction across all the U.S. states. A conceptual model is proposed and validated through the data-driven support vector machine models developed for each state to identify convergent features across the states to explain customer satisfaction (here represented by TripAdvisor score). Hotel size, price, and stars are not moderated by the location, expressed by the corresponding state, although these highly influence satisfaction, whereas both hotel number of published photos and the amenities are affected by the location. Thus, adaptation issues were found regarding amenities and published photos within each state’s offer.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNMoro, SérgioBatista, FernandoRita, PauloOliveira, CristinaRibeiro, Ricardo2022-12-12T22:09:53Z2019-092019-09-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/146132eng1096-3480PURE: 14090673https://doi.org/10.1177/1096348019854793info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:27:09Zoai:run.unl.pt:10362/146132Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:52:29.888241Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes |
title |
Are the States United? |
spellingShingle |
Are the States United? Moro, Sérgio customer feedback customer satisfaction hotel offer TripAdvisor United States Education Tourism, Leisure and Hospitality Management |
title_short |
Are the States United? |
title_full |
Are the States United? |
title_fullStr |
Are the States United? |
title_full_unstemmed |
Are the States United? |
title_sort |
Are the States United? |
author |
Moro, Sérgio |
author_facet |
Moro, Sérgio Batista, Fernando Rita, Paulo Oliveira, Cristina Ribeiro, Ricardo |
author_role |
author |
author2 |
Batista, Fernando Rita, Paulo Oliveira, Cristina Ribeiro, Ricardo |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
NOVA Information Management School (NOVA IMS) Information Management Research Center (MagIC) - NOVA Information Management School RUN |
dc.contributor.author.fl_str_mv |
Moro, Sérgio Batista, Fernando Rita, Paulo Oliveira, Cristina Ribeiro, Ricardo |
dc.subject.por.fl_str_mv |
customer feedback customer satisfaction hotel offer TripAdvisor United States Education Tourism, Leisure and Hospitality Management |
topic |
customer feedback customer satisfaction hotel offer TripAdvisor United States Education Tourism, Leisure and Hospitality Management |
description |
Moro, S., Batista, F., Rita, P., Oliveira, C., & Ribeiro, R. (2019). Are the States United? An Analysis of U.S. Hotels’ Offers Through TripAdvisor’s Eyes. Journal of Hospitality and Tourism Research, 43(7), 1112-1129. https://doi.org/10.1177/1096348019854793 |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-09 2019-09-01T00:00:00Z 2022-12-12T22:09:53Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/146132 |
url |
http://hdl.handle.net/10362/146132 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1096-3480 PURE: 14090673 https://doi.org/10.1177/1096348019854793 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799138115906961408 |