Self-service business intelligence data analytics
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/22223 |
Resumo: | Information systems bring competitive advantages to companies when they know how to use them to their full potential. Business intelligence systems can garner large volumes of data and convert it into information but have the disadvantage of having associated high implementation costs both structurally and qualified people. Then comes Self Service Business Intelligence which provides companies with much lower costs of extracting information from their systems. This work arises from Tecmic’s need to extract information in the form of reports and dashboards from the incident system it has currently implemented. This system has limited information extraction and handling capabilities to help company managers make informed decisions about customer reported incidents. In order to address this problem, it was proposed to implement the Self-Service Business Intelligence software from Microsoft, Power BI. This work details all the preparatory steps to import the data into Power BI as well as an analysis of the results obtained. Additionally, through reports created in Power BI, it is explored what inefficiencies can be tackled in order to improve company performance and drive down the number of services created. |
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Self-service business intelligence data analyticsPower BISelf service business intelligenceIncident managementData analysisGestão de incidentesAnálise de dadosInformation systems bring competitive advantages to companies when they know how to use them to their full potential. Business intelligence systems can garner large volumes of data and convert it into information but have the disadvantage of having associated high implementation costs both structurally and qualified people. Then comes Self Service Business Intelligence which provides companies with much lower costs of extracting information from their systems. This work arises from Tecmic’s need to extract information in the form of reports and dashboards from the incident system it has currently implemented. This system has limited information extraction and handling capabilities to help company managers make informed decisions about customer reported incidents. In order to address this problem, it was proposed to implement the Self-Service Business Intelligence software from Microsoft, Power BI. This work details all the preparatory steps to import the data into Power BI as well as an analysis of the results obtained. Additionally, through reports created in Power BI, it is explored what inefficiencies can be tackled in order to improve company performance and drive down the number of services created.Os sistemas de informação trazem vantagens competitivas para as empresas que retiram máximo proveito deles. Os sistemas de business intelligence podem reunir grandes volumes de dados e convertê-los em informação, mas têm a desvantagem de ter elevados custos associados, estruturalmente e de trabalhadores qualificados. Surge então o Self Service Business Intelligence, que possibilita às empresas custos muito mais baixos de extrair informação de seus sistemas de informação. Este trabalho surge da necessidade da Tecmic de extrair informação sob forma de relatórios e dashboards do sistema de incidentes que tem atualmente implementado. Este sistema tem capacidades limitadas no que diz respeito à extração e tratamento de informação o que dificulta os gestores da empresa de tomar decisões informadas sobre incidentes relatados pelos clientes. Para resolver esse problema, foi proposto implementar o software de Self-Service Business Intelligence da Microsoft, o Power BI. Este trabalho detalha todas as etapas preparatórias para importar os dados para o Power BI, bem como uma análise sobre os resultados obtidos. Adicionalmente, por meio de relatórios criados no Power BI, são exploradas as ineficiências que podem ser enfrentadas para melhorar o desempenho da empresa e diminuir o número de serviços criados.2022-12-09T00:00:00Z2019-12-10T00:00:00Z2019-12-102019-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/22223TID:202647641engDamásio, Pedro Daniel Gonçalvesinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:51:42Zoai:repositorio.iscte-iul.pt:10071/22223Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:25:38.753498Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Self-service business intelligence data analytics |
title |
Self-service business intelligence data analytics |
spellingShingle |
Self-service business intelligence data analytics Damásio, Pedro Daniel Gonçalves Power BI Self service business intelligence Incident management Data analysis Gestão de incidentes Análise de dados |
title_short |
Self-service business intelligence data analytics |
title_full |
Self-service business intelligence data analytics |
title_fullStr |
Self-service business intelligence data analytics |
title_full_unstemmed |
Self-service business intelligence data analytics |
title_sort |
Self-service business intelligence data analytics |
author |
Damásio, Pedro Daniel Gonçalves |
author_facet |
Damásio, Pedro Daniel Gonçalves |
author_role |
author |
dc.contributor.author.fl_str_mv |
Damásio, Pedro Daniel Gonçalves |
dc.subject.por.fl_str_mv |
Power BI Self service business intelligence Incident management Data analysis Gestão de incidentes Análise de dados |
topic |
Power BI Self service business intelligence Incident management Data analysis Gestão de incidentes Análise de dados |
description |
Information systems bring competitive advantages to companies when they know how to use them to their full potential. Business intelligence systems can garner large volumes of data and convert it into information but have the disadvantage of having associated high implementation costs both structurally and qualified people. Then comes Self Service Business Intelligence which provides companies with much lower costs of extracting information from their systems. This work arises from Tecmic’s need to extract information in the form of reports and dashboards from the incident system it has currently implemented. This system has limited information extraction and handling capabilities to help company managers make informed decisions about customer reported incidents. In order to address this problem, it was proposed to implement the Self-Service Business Intelligence software from Microsoft, Power BI. This work details all the preparatory steps to import the data into Power BI as well as an analysis of the results obtained. Additionally, through reports created in Power BI, it is explored what inefficiencies can be tackled in order to improve company performance and drive down the number of services created. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-12-10T00:00:00Z 2019-12-10 2019-10 2022-12-09T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/22223 TID:202647641 |
url |
http://hdl.handle.net/10071/22223 |
identifier_str_mv |
TID:202647641 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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info:eu-repo/semantics/openAccess |
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openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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