Mapping Information systems’ maturity in the Portuguese Hospitality Industry

Detalhes bibliográficos
Autor(a) principal: Sá, Gustavo Oliveira
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/119704
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
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spelling Mapping Information systems’ maturity in the Portuguese Hospitality IndustryHotel Information SystemsInformation systems’ maturityNetwork Exploitation CapabilityHotel SoftwareHotels’ performance and competitivenessDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceHospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. For this reason, hotels are increasingly willing to adopt information systems to optimize the performance of their operations. The purpose of this study is to evaluate the information systems’ maturity levels of Portuguese independent hotels and small hotel chains, to map them regarding hotels’ characteristics and identify patterns among those maturity levels. The literature indicates that hotels are becoming more willing to adopt information systems to optimize their operations, but it is always dependent on the decision-makers. The NEC (Network Exploitation Capability) Model (Piccoli et al., 2011) was employed to evaluate Portuguese hotels' information systems adoption. Quantitative and qualitative techniques were employed to perform this research. Six hoteliers, from the 77 hotel companies surveyed, were also interviewed, wich represented almost 10% of hotels. The results revealed that some hotel characteristics influence the information systems’ maturity level, which, in average, has a value of 2.7 out of 5. Nevertheless, hoteliers, on average, give a selfclassification of 3.51. Besides measuring hotels’ information systems’ maturity, the study goes deeper. It explores the type of systems used by hoteliers, their main drivers and the limitations to invest in technology or in factors that do not only influence their information system’s maturity. Additionally, this study shows how hoteliers see the technology on their day to day operations and staff qualification investment. Finally, this srudy corroborates the positive impact of technology on promoting business maturity, which consequently boosts hotels’ performance and competitiveness.António, Nuno Miguel da ConceiçãoRUNSá, Gustavo Oliveira2021-06-21T11:18:06Z2021-06-042021-06-04T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/119704TID:202735222enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:02:19Zoai:run.unl.pt:10362/119704Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:44:10.054213Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Mapping Information systems’ maturity in the Portuguese Hospitality Industry
title Mapping Information systems’ maturity in the Portuguese Hospitality Industry
spellingShingle Mapping Information systems’ maturity in the Portuguese Hospitality Industry
Sá, Gustavo Oliveira
Hotel Information Systems
Information systems’ maturity
Network Exploitation Capability
Hotel Software
Hotels’ performance and competitiveness
title_short Mapping Information systems’ maturity in the Portuguese Hospitality Industry
title_full Mapping Information systems’ maturity in the Portuguese Hospitality Industry
title_fullStr Mapping Information systems’ maturity in the Portuguese Hospitality Industry
title_full_unstemmed Mapping Information systems’ maturity in the Portuguese Hospitality Industry
title_sort Mapping Information systems’ maturity in the Portuguese Hospitality Industry
author Sá, Gustavo Oliveira
author_facet Sá, Gustavo Oliveira
author_role author
dc.contributor.none.fl_str_mv António, Nuno Miguel da Conceição
RUN
dc.contributor.author.fl_str_mv Sá, Gustavo Oliveira
dc.subject.por.fl_str_mv Hotel Information Systems
Information systems’ maturity
Network Exploitation Capability
Hotel Software
Hotels’ performance and competitiveness
topic Hotel Information Systems
Information systems’ maturity
Network Exploitation Capability
Hotel Software
Hotels’ performance and competitiveness
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
publishDate 2021
dc.date.none.fl_str_mv 2021-06-21T11:18:06Z
2021-06-04
2021-06-04T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/119704
TID:202735222
url http://hdl.handle.net/10362/119704
identifier_str_mv TID:202735222
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
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instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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