Mapping information systems maturity: the case of the Portuguese hospitality industry
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/1515 |
Resumo: | Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity. |
id |
RCAP_9ab28a57b571e1ff08d3a9daa583e993 |
---|---|
oai_identifier_str |
oai:ojs.pkp.sfu.ca:article/1515 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Mapping information systems maturity: the case of the Portuguese hospitality industryHotel Information SystemsInformation Systems MaturityNetwork Exploitation CapabilityHotel SoftwareHotels’ performance and competitivenessHospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity.University of Algarve2021-10-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1515Revista Encontros Científicos - Tourism & Management Studies; v. 17 n. 4 (2021); 7-21Tourism & Management Studies; Vol. 17 N.º 4 (2021); 7-21Tourism & Management Studies; Vol. 17 No. 4 (2021); 7-21Revista Encontros Científicos - Tourism & Management Studies; Vol. 17 Núm. 4 (2021); 7-212182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1515https://tmstudies.net/index.php/ectms/article/view/1515/pdf_378Copyright (c) 2021 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessAntónio, NunoSá, Gustavo2024-01-17T15:29:51Zoai:ojs.pkp.sfu.ca:article/1515Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:33.681581Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
spellingShingle |
Mapping information systems maturity: the case of the Portuguese hospitality industry António, Nuno Hotel Information Systems Information Systems Maturity Network Exploitation Capability Hotel Software Hotels’ performance and competitiveness |
title_short |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_full |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_fullStr |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_full_unstemmed |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_sort |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
author |
António, Nuno |
author_facet |
António, Nuno Sá, Gustavo |
author_role |
author |
author2 |
Sá, Gustavo |
author2_role |
author |
dc.contributor.author.fl_str_mv |
António, Nuno Sá, Gustavo |
dc.subject.por.fl_str_mv |
Hotel Information Systems Information Systems Maturity Network Exploitation Capability Hotel Software Hotels’ performance and competitiveness |
topic |
Hotel Information Systems Information Systems Maturity Network Exploitation Capability Hotel Software Hotels’ performance and competitiveness |
description |
Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-31 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/1515 |
url |
https://tmstudies.net/index.php/ectms/article/view/1515 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/1515 https://tmstudies.net/index.php/ectms/article/view/1515/pdf_378 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 17 n. 4 (2021); 7-21 Tourism & Management Studies; Vol. 17 N.º 4 (2021); 7-21 Tourism & Management Studies; Vol. 17 No. 4 (2021); 7-21 Revista Encontros Científicos - Tourism & Management Studies; Vol. 17 Núm. 4 (2021); 7-21 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799136449833992192 |