Mapping information systems maturity: the case of the Portuguese hospitality industry

Detalhes bibliográficos
Autor(a) principal: Sá, Gustavo
Data de Publicação: 2021
Outros Autores: António, Nuno
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/128463
Resumo: Sá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704
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spelling Mapping information systems maturity: the case of the Portuguese hospitality industryHotel information systemsInformation systems maturityNetwork exploitation capabilityHotel softwareHotels' performance and competitivenessTourism, Leisure and Hospitality ManagementBusiness, Management and Accounting (miscellaneous)SDG 9 - Industry, Innovation, and InfrastructureSá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNSá, GustavoAntónio, Nuno2021-11-29T23:39:50Z2021-10-312021-10-31T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article15application/pdfhttp://hdl.handle.net/10362/128463eng2182-8466PURE: 35105178https://doi.org/10.18089/tms.2021.1704info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:08:02Zoai:run.unl.pt:10362/128463Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:46:18.715216Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Mapping information systems maturity: the case of the Portuguese hospitality industry
title Mapping information systems maturity: the case of the Portuguese hospitality industry
spellingShingle Mapping information systems maturity: the case of the Portuguese hospitality industry
Sá, Gustavo
Hotel information systems
Information systems maturity
Network exploitation capability
Hotel software
Hotels' performance and competitiveness
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
title_short Mapping information systems maturity: the case of the Portuguese hospitality industry
title_full Mapping information systems maturity: the case of the Portuguese hospitality industry
title_fullStr Mapping information systems maturity: the case of the Portuguese hospitality industry
title_full_unstemmed Mapping information systems maturity: the case of the Portuguese hospitality industry
title_sort Mapping information systems maturity: the case of the Portuguese hospitality industry
author Sá, Gustavo
author_facet Sá, Gustavo
António, Nuno
author_role author
author2 António, Nuno
author2_role author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv Sá, Gustavo
António, Nuno
dc.subject.por.fl_str_mv Hotel information systems
Information systems maturity
Network exploitation capability
Hotel software
Hotels' performance and competitiveness
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
topic Hotel information systems
Information systems maturity
Network exploitation capability
Hotel software
Hotels' performance and competitiveness
Tourism, Leisure and Hospitality Management
Business, Management and Accounting (miscellaneous)
SDG 9 - Industry, Innovation, and Infrastructure
description Sá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704
publishDate 2021
dc.date.none.fl_str_mv 2021-11-29T23:39:50Z
2021-10-31
2021-10-31T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/128463
url http://hdl.handle.net/10362/128463
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2182-8466
PURE: 35105178
https://doi.org/10.18089/tms.2021.1704
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 15
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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