The value of innovative technologies for consumer-centric business models in the car and health insurance

Detalhes bibliográficos
Autor(a) principal: Lindlar, Konstantin
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/140319
Resumo: This work aims to serve established European car and health insurer understand pan-European customer needs and make recommendations how to address these needs with and without using technology. 167 customers from 10Europeancountries were surveyed. As a result, it could be identified technology is not the most important driver of an insurer’s business success, it is the trust of their customers. Nevertheless, it was elaborated that AI provides the highest economic value for car and health insurer. This trust advantage over new competitors is to be used as a lever to maintain relevance and customer-centricity by deploying innovative technologies.
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spelling The value of innovative technologies for consumer-centric business models in the car and health insuranceCar insuranceHealth insuranceCustomer centricityArtificial inteligenceDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis work aims to serve established European car and health insurer understand pan-European customer needs and make recommendations how to address these needs with and without using technology. 167 customers from 10Europeancountries were surveyed. As a result, it could be identified technology is not the most important driver of an insurer’s business success, it is the trust of their customers. Nevertheless, it was elaborated that AI provides the highest economic value for car and health insurer. This trust advantage over new competitors is to be used as a lever to maintain relevance and customer-centricity by deploying innovative technologies.Castro, JoãoRUNLindlar, Konstantin2022-06-20T10:54:15Z2021-01-122021-01-042021-01-12T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/140319TID:202766233enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:17:26Zoai:run.unl.pt:10362/140319Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:49:37.075047Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The value of innovative technologies for consumer-centric business models in the car and health insurance
title The value of innovative technologies for consumer-centric business models in the car and health insurance
spellingShingle The value of innovative technologies for consumer-centric business models in the car and health insurance
Lindlar, Konstantin
Car insurance
Health insurance
Customer centricity
Artificial inteligence
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The value of innovative technologies for consumer-centric business models in the car and health insurance
title_full The value of innovative technologies for consumer-centric business models in the car and health insurance
title_fullStr The value of innovative technologies for consumer-centric business models in the car and health insurance
title_full_unstemmed The value of innovative technologies for consumer-centric business models in the car and health insurance
title_sort The value of innovative technologies for consumer-centric business models in the car and health insurance
author Lindlar, Konstantin
author_facet Lindlar, Konstantin
author_role author
dc.contributor.none.fl_str_mv Castro, João
RUN
dc.contributor.author.fl_str_mv Lindlar, Konstantin
dc.subject.por.fl_str_mv Car insurance
Health insurance
Customer centricity
Artificial inteligence
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Car insurance
Health insurance
Customer centricity
Artificial inteligence
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This work aims to serve established European car and health insurer understand pan-European customer needs and make recommendations how to address these needs with and without using technology. 167 customers from 10Europeancountries were surveyed. As a result, it could be identified technology is not the most important driver of an insurer’s business success, it is the trust of their customers. Nevertheless, it was elaborated that AI provides the highest economic value for car and health insurer. This trust advantage over new competitors is to be used as a lever to maintain relevance and customer-centricity by deploying innovative technologies.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-12
2021-01-04
2021-01-12T00:00:00Z
2022-06-20T10:54:15Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/140319
TID:202766233
url http://hdl.handle.net/10362/140319
identifier_str_mv TID:202766233
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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