The influence of power, commitment, and relationship quality on objective performance
Autor(a) principal: | |
---|---|
Data de Publicação: | 2017 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.34624/rtd.v1i27/28.9651 |
Resumo: | This research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights. |
id |
RCAP_34bbab672676198db472de27f238fd4b |
---|---|
oai_identifier_str |
oai:proa.ua.pt:article/9651 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
The influence of power, commitment, and relationship quality on objective performanceThis research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights.O presente trabalho visa testar um modelo da influência do poder não coercivo (NCP), empenho, e qualidade da relação (RQ) no desempenho objetivo de organizações de turismo. Dois inquéritos postais proporcionam perceções de 688 representantes de hotéis sobre as suas relações de negócio com operadores turísticos, 1002 representantes de clientes empresa sobre as suas relações de negócio com hotéis. Os resultados sugerem que o empenho é o constructo mais importante na ‘díade operador turístico-hotel’, ao passo que na ‘díade hotel-cliente empresa’ o NCP é o determinante mais forte do empenho, da RQ e da quota de cliente. A comparação das duas amostras, caracterizadas por níveis diferentes de assimetria de poder, proporciona perspetivas novas e relevantes. Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2017-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v1i27/28.9651oai:proa.ua.pt:article/9651Journal of Tourism & Development; Vol 1 No 27/28 (2017); 925-940Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 925-9402182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://proa.ua.pt/index.php/rtd/article/view/9651https://doi.org/10.34624/rtd.v1i27/28.9651https://proa.ua.pt/index.php/rtd/article/view/9651/6301https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessVieira, Armando LuísCosta, Carlos2022-09-26T10:56:38Zoai:proa.ua.pt:article/9651Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:25.744438Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The influence of power, commitment, and relationship quality on objective performance |
title |
The influence of power, commitment, and relationship quality on objective performance |
spellingShingle |
The influence of power, commitment, and relationship quality on objective performance Vieira, Armando Luís |
title_short |
The influence of power, commitment, and relationship quality on objective performance |
title_full |
The influence of power, commitment, and relationship quality on objective performance |
title_fullStr |
The influence of power, commitment, and relationship quality on objective performance |
title_full_unstemmed |
The influence of power, commitment, and relationship quality on objective performance |
title_sort |
The influence of power, commitment, and relationship quality on objective performance |
author |
Vieira, Armando Luís |
author_facet |
Vieira, Armando Luís Costa, Carlos |
author_role |
author |
author2 |
Costa, Carlos |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Vieira, Armando Luís Costa, Carlos |
description |
This research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.34624/rtd.v1i27/28.9651 oai:proa.ua.pt:article/9651 |
url |
https://doi.org/10.34624/rtd.v1i27/28.9651 |
identifier_str_mv |
oai:proa.ua.pt:article/9651 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://proa.ua.pt/index.php/rtd/article/view/9651 https://doi.org/10.34624/rtd.v1i27/28.9651 https://proa.ua.pt/index.php/rtd/article/view/9651/6301 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
dc.source.none.fl_str_mv |
Journal of Tourism & Development; Vol 1 No 27/28 (2017); 925-940 Revista Turismo & Desenvolvimento; vol. 1 n.º 27/28 (2017); 925-940 2182-1453 1645-9261 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799130515749470208 |