The influence of power, commitment, and relationship quality on objective performance

Detalhes bibliográficos
Autor(a) principal: Vieira, Armando Luís
Data de Publicação: 2017
Outros Autores: Costa, Carlos
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10773/38781
Resumo: This research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights.
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spelling The influence of power, commitment, and relationship quality on objective performanceCommitmentHotel performancePowerRelationship qualityTour operator performanceThis research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights.O presente trabalho visa testar um modelo da influência do poder não coercivo (NCP), empenho, e qualidade da relação (RQ) no desempenho objetivo de organizações de turismo. Dois inquéritos postais proporcionam perceções de 688 representantes de hotéis sobre as suas relações de negócio com operadores turísticos, 1002 representantes de clientes empresa sobre as suas relações de negócio com hotéis. Os resultados sugerem que o empenho é o constructo mais importante na ‘díade operador turístico-hotel’, ao passo que na ‘díade hotel-cliente empresa’ o NCP é o determinante mais forte do empenho, da RQ e da quota de cliente. A comparação das duas amostras, caracterizadas por níveis diferentes de assimetria de poder, proporciona perspetivas novas e relevantes.DEGEIT - Universidade de Aveiro2023-07-18T14:13:14Z2017-01-01T00:00:00Z2017-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10773/38781eng10.34624/rtd.v1i27/28.9651Vieira, Armando LuísCosta, Carlosinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-02-22T12:15:40Zoai:ria.ua.pt:10773/38781Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:09:05.636737Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The influence of power, commitment, and relationship quality on objective performance
title The influence of power, commitment, and relationship quality on objective performance
spellingShingle The influence of power, commitment, and relationship quality on objective performance
Vieira, Armando Luís
Commitment
Hotel performance
Power
Relationship quality
Tour operator performance
title_short The influence of power, commitment, and relationship quality on objective performance
title_full The influence of power, commitment, and relationship quality on objective performance
title_fullStr The influence of power, commitment, and relationship quality on objective performance
title_full_unstemmed The influence of power, commitment, and relationship quality on objective performance
title_sort The influence of power, commitment, and relationship quality on objective performance
author Vieira, Armando Luís
author_facet Vieira, Armando Luís
Costa, Carlos
author_role author
author2 Costa, Carlos
author2_role author
dc.contributor.author.fl_str_mv Vieira, Armando Luís
Costa, Carlos
dc.subject.por.fl_str_mv Commitment
Hotel performance
Power
Relationship quality
Tour operator performance
topic Commitment
Hotel performance
Power
Relationship quality
Tour operator performance
description This research aims at testing a model of the influence of non-coercive power (NCP), commitment, and relationship quality (RQ) on tourism organizations’ objective performance. Two mail surveys provide the perceptions of 688 hotel representatives about their business relationships with tour operators, and 1,002 corporate client representatives about their business relationships with hotels. Results suggest that commitment is the most important construct in the ‘tour operator-hotel dyad’, while in the ‘hotel-corporate client dyad’ NCP is the strongest determinant of commitment, RQ and share of business. The comparison of two samples characterized by different levels of power asymmetry provides new and relevant insights.
publishDate 2017
dc.date.none.fl_str_mv 2017-01-01T00:00:00Z
2017-01-01
2023-07-18T14:13:14Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10773/38781
url http://hdl.handle.net/10773/38781
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.34624/rtd.v1i27/28.9651
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv DEGEIT - Universidade de Aveiro
publisher.none.fl_str_mv DEGEIT - Universidade de Aveiro
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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