Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10451/3921 |
Resumo: | The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, “pleasant exposure” and “treatment management” included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQBrazil shows adequate reliability and validity for use in the country. |
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Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o BrasilPatient satisfaction with pharmacy services: translation and validation of the Pharmacy Services Questionnaire for BrazilPharmaceutical ServicesConsumer SatisfactionQuestionnairesThe aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, “pleasant exposure” and “treatment management” included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQBrazil shows adequate reliability and validity for use in the country.Escola Nacional de Saúde Pública, Fundação Oswaldo CruzRepositório da Universidade de LisboaCorrer, Cassyano JanuárioPontarolo, RobertoMelchiors, Ana CarolinaSouza, Rodrigo Augusto de Paula eRossignoli, PaulaFernandez-Llimos, Fernando2011-08-12T14:26:17Z20092011-08-03T20:09:18Z2009-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10451/3921porCorrer, Cassyano Januário; Pontarolo, Roberto; Melchiors, Ana Carolina; Souza, Rodrigo Augusto de Paula e; Rossignoli, Paula; Fernández-Llimós, Fernando. Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil, Cadernos de Saúde Pública, 25, 1, 87-96, 2009.0102-311Xinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-08T15:44:30Zoai:repositorio.ul.pt:10451/3921Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:29:39.410516Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil Patient satisfaction with pharmacy services: translation and validation of the Pharmacy Services Questionnaire for Brazil |
title |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
spellingShingle |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil Correr, Cassyano Januário Pharmaceutical Services Consumer Satisfaction Questionnaires |
title_short |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
title_full |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
title_fullStr |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
title_full_unstemmed |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
title_sort |
Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil |
author |
Correr, Cassyano Januário |
author_facet |
Correr, Cassyano Januário Pontarolo, Roberto Melchiors, Ana Carolina Souza, Rodrigo Augusto de Paula e Rossignoli, Paula Fernandez-Llimos, Fernando |
author_role |
author |
author2 |
Pontarolo, Roberto Melchiors, Ana Carolina Souza, Rodrigo Augusto de Paula e Rossignoli, Paula Fernandez-Llimos, Fernando |
author2_role |
author author author author author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Correr, Cassyano Januário Pontarolo, Roberto Melchiors, Ana Carolina Souza, Rodrigo Augusto de Paula e Rossignoli, Paula Fernandez-Llimos, Fernando |
dc.subject.por.fl_str_mv |
Pharmaceutical Services Consumer Satisfaction Questionnaires |
topic |
Pharmaceutical Services Consumer Satisfaction Questionnaires |
description |
The aim of this study was to translate into Portuguese and validate the Pharmacy Services Questionnaire (PSQ). The instrument includes 20 questions that measure user satisfaction with pharmacy services, and is organized according to two factors. It uses a Likert scale of answers from 1 (poor) to 5 (excellent). The PSQ-Brazil was applied to 137 diabetics from 31 to 89 years of age (60.6% women), clients of private pharmacies, mostly users of public health services (65.7%), with low education (67.9% elementary schooling or less), and who used an average of 4.3 medicines per person. Overall score in the sample was 3.6 (SD = 1.1 [95%CI 3.4-3.8]). After factor analysis, “pleasant exposure” and “treatment management” included 8 and 12 items, respectively, and were significantly correlated with each other (r = 0.92, p < 0.001) and with the overall score. The instrument obtained a Cronbach's alpha of 0.98 for the overall score. The pleasant exposure and treatment management variables showed alphas of 0.94 and 0.98. PSQBrazil shows adequate reliability and validity for use in the country. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009 2009-01-01T00:00:00Z 2011-08-12T14:26:17Z 2011-08-03T20:09:18Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10451/3921 |
url |
http://hdl.handle.net/10451/3921 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
Correr, Cassyano Januário; Pontarolo, Roberto; Melchiors, Ana Carolina; Souza, Rodrigo Augusto de Paula e; Rossignoli, Paula; Fernández-Llimós, Fernando. Satisfação dos usuários com serviços da farmácia: tradução e validação do Pharmacy Services Questionnaire para o Brasil, Cadernos de Saúde Pública, 25, 1, 87-96, 2009. 0102-311X |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Escola Nacional de Saúde Pública, Fundação Oswaldo Cruz |
publisher.none.fl_str_mv |
Escola Nacional de Saúde Pública, Fundação Oswaldo Cruz |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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