Organizational factors and customers' motivation effect on insurance companies' performance

Detalhes bibliográficos
Autor(a) principal: Felício, J. Augusto
Data de Publicação: 2015
Outros Autores: Rodrigues, Ricardo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/25369
Resumo: This study associates organizational factors and customers' motivation with insurance companies' performance. Research model, according to resource-based view, considers the effects of age, size, and type of products. Sample comprises 202 insurance companies in Portuguese and Spanish markets between 2005 and 2007—before international financial crisis—and those companies' performance data between 2010 and 2012. Factor analysis and structural equation modeling methodology are tools for analysis. Results show that customers' necessities and confidence strongly affect organizational factors that, in turn, affect insurance companies' performance. Insurance companies' type of products and period also affect performance. This study provides important contributions to literature and practice.
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spelling Organizational factors and customers' motivation effect on insurance companies' performanceCustomer MotivationMarket CharacteristicsOrganizational FactorsPerformanceInsurance CompaniesThis study associates organizational factors and customers' motivation with insurance companies' performance. Research model, according to resource-based view, considers the effects of age, size, and type of products. Sample comprises 202 insurance companies in Portuguese and Spanish markets between 2005 and 2007—before international financial crisis—and those companies' performance data between 2010 and 2012. Factor analysis and structural equation modeling methodology are tools for analysis. Results show that customers' necessities and confidence strongly affect organizational factors that, in turn, affect insurance companies' performance. Insurance companies' type of products and period also affect performance. This study provides important contributions to literature and practice.ElsevierRepositório da Universidade de LisboaFelício, J. AugustoRodrigues, Ricardo2022-09-05T10:56:09Z20152015-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/25369engFelício, J. Augusto and Ricardo Rodrigues. (2015). "Organizational factors and customers' motivation effect on insurance companies' performance." Journal of Business Research, Vol. 68, No. 7: pp. 1622-1629.0148-2963info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:56Zoai:www.repository.utl.pt:10400.5/25369Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:09:15.628640Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Organizational factors and customers' motivation effect on insurance companies' performance
title Organizational factors and customers' motivation effect on insurance companies' performance
spellingShingle Organizational factors and customers' motivation effect on insurance companies' performance
Felício, J. Augusto
Customer Motivation
Market Characteristics
Organizational Factors
Performance
Insurance Companies
title_short Organizational factors and customers' motivation effect on insurance companies' performance
title_full Organizational factors and customers' motivation effect on insurance companies' performance
title_fullStr Organizational factors and customers' motivation effect on insurance companies' performance
title_full_unstemmed Organizational factors and customers' motivation effect on insurance companies' performance
title_sort Organizational factors and customers' motivation effect on insurance companies' performance
author Felício, J. Augusto
author_facet Felício, J. Augusto
Rodrigues, Ricardo
author_role author
author2 Rodrigues, Ricardo
author2_role author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Felício, J. Augusto
Rodrigues, Ricardo
dc.subject.por.fl_str_mv Customer Motivation
Market Characteristics
Organizational Factors
Performance
Insurance Companies
topic Customer Motivation
Market Characteristics
Organizational Factors
Performance
Insurance Companies
description This study associates organizational factors and customers' motivation with insurance companies' performance. Research model, according to resource-based view, considers the effects of age, size, and type of products. Sample comprises 202 insurance companies in Portuguese and Spanish markets between 2005 and 2007—before international financial crisis—and those companies' performance data between 2010 and 2012. Factor analysis and structural equation modeling methodology are tools for analysis. Results show that customers' necessities and confidence strongly affect organizational factors that, in turn, affect insurance companies' performance. Insurance companies' type of products and period also affect performance. This study provides important contributions to literature and practice.
publishDate 2015
dc.date.none.fl_str_mv 2015
2015-01-01T00:00:00Z
2022-09-05T10:56:09Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/25369
url http://hdl.handle.net/10400.5/25369
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Felício, J. Augusto and Ricardo Rodrigues. (2015). "Organizational factors and customers' motivation effect on insurance companies' performance." Journal of Business Research, Vol. 68, No. 7: pp. 1622-1629.
0148-2963
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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