Development of Information Management solution for measuring people performance

Detalhes bibliográficos
Autor(a) principal: Petrovski, Filip
Data de Publicação: 2017
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/19995
Resumo: Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling Development of Information Management solution for measuring people performanceData WarehouseBusiness IntelligenceKPIPerformance ManagementCapacity PlanningInternship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe main objective of this report is share my internship experience at Closer Consulting, Portuguese Consultancy Company that specializes in Business Intelligence and Advanced Analytics and the challenges I faced during that period. The project analyses different principles of Business Intelligence and Human Resources, and proposes an Information Management add‐on for the Evalyze Suite, developed by Closer Consulting. The proposed information management solution should be used as a tool to support the decision making process of businesses and organizations that are already using or intends to use Evalyze in their Business Intelligence activities. As a result, the proposed tools should be capable of providing insights on the daily operational tasks and help produce reports for the top management. The main challenge that emerged in this project was delivering a business intelligence solution that propose new metrics in the field that no one was measuring, and to re‐inventing the how performance management is conducted in the customer care department of both individuals businesses and organizations, and call centers. In addition, the report highlights the best practices of developing a Business Intelligence solution in order to support critical decision during the development of this solution. My experience as an intern inspired me to take up the challenge and use my internship experience to complete my master’s project.Henriques, Roberto André PereiraRUNPetrovski, Filip2017-02-07T19:02:58Z2017-01-302017-01-30T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/19995TID:201601540enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:02:47Zoai:run.unl.pt:10362/19995Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:25:51.336139Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Development of Information Management solution for measuring people performance
title Development of Information Management solution for measuring people performance
spellingShingle Development of Information Management solution for measuring people performance
Petrovski, Filip
Data Warehouse
Business Intelligence
KPI
Performance Management
Capacity Planning
title_short Development of Information Management solution for measuring people performance
title_full Development of Information Management solution for measuring people performance
title_fullStr Development of Information Management solution for measuring people performance
title_full_unstemmed Development of Information Management solution for measuring people performance
title_sort Development of Information Management solution for measuring people performance
author Petrovski, Filip
author_facet Petrovski, Filip
author_role author
dc.contributor.none.fl_str_mv Henriques, Roberto André Pereira
RUN
dc.contributor.author.fl_str_mv Petrovski, Filip
dc.subject.por.fl_str_mv Data Warehouse
Business Intelligence
KPI
Performance Management
Capacity Planning
topic Data Warehouse
Business Intelligence
KPI
Performance Management
Capacity Planning
description Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2017
dc.date.none.fl_str_mv 2017-02-07T19:02:58Z
2017-01-30
2017-01-30T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/19995
TID:201601540
url http://hdl.handle.net/10362/19995
identifier_str_mv TID:201601540
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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