Development of Information Management solution for measuring people performance
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/19995 |
Resumo: | Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence |
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Development of Information Management solution for measuring people performanceData WarehouseBusiness IntelligenceKPIPerformance ManagementCapacity PlanningInternship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe main objective of this report is share my internship experience at Closer Consulting, Portuguese Consultancy Company that specializes in Business Intelligence and Advanced Analytics and the challenges I faced during that period. The project analyses different principles of Business Intelligence and Human Resources, and proposes an Information Management add‐on for the Evalyze Suite, developed by Closer Consulting. The proposed information management solution should be used as a tool to support the decision making process of businesses and organizations that are already using or intends to use Evalyze in their Business Intelligence activities. As a result, the proposed tools should be capable of providing insights on the daily operational tasks and help produce reports for the top management. The main challenge that emerged in this project was delivering a business intelligence solution that propose new metrics in the field that no one was measuring, and to re‐inventing the how performance management is conducted in the customer care department of both individuals businesses and organizations, and call centers. In addition, the report highlights the best practices of developing a Business Intelligence solution in order to support critical decision during the development of this solution. My experience as an intern inspired me to take up the challenge and use my internship experience to complete my master’s project.Henriques, Roberto André PereiraRUNPetrovski, Filip2017-02-07T19:02:58Z2017-01-302017-01-30T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/19995TID:201601540enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:02:47Zoai:run.unl.pt:10362/19995Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:25:51.336139Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Development of Information Management solution for measuring people performance |
title |
Development of Information Management solution for measuring people performance |
spellingShingle |
Development of Information Management solution for measuring people performance Petrovski, Filip Data Warehouse Business Intelligence KPI Performance Management Capacity Planning |
title_short |
Development of Information Management solution for measuring people performance |
title_full |
Development of Information Management solution for measuring people performance |
title_fullStr |
Development of Information Management solution for measuring people performance |
title_full_unstemmed |
Development of Information Management solution for measuring people performance |
title_sort |
Development of Information Management solution for measuring people performance |
author |
Petrovski, Filip |
author_facet |
Petrovski, Filip |
author_role |
author |
dc.contributor.none.fl_str_mv |
Henriques, Roberto André Pereira RUN |
dc.contributor.author.fl_str_mv |
Petrovski, Filip |
dc.subject.por.fl_str_mv |
Data Warehouse Business Intelligence KPI Performance Management Capacity Planning |
topic |
Data Warehouse Business Intelligence KPI Performance Management Capacity Planning |
description |
Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-02-07T19:02:58Z 2017-01-30 2017-01-30T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/19995 TID:201601540 |
url |
http://hdl.handle.net/10362/19995 |
identifier_str_mv |
TID:201601540 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799137889386233856 |