Management outsourcing business models: a perspective of sustainability

• Autor(a) principal: Saraiva, Marina Isabel Amoêdo
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/18596
• topic: Outsourcing; Business models; Efficiency; Competitive advantage; Outsourcing companies; Portugal; Gestão de empresas; Outsourcing; Modelos de negócio; Eficiência de mercado; Vantagem competitiva

In a world characterized by intense competition, outsourcing has infiltrated the management world in a major way. Outsourcing services are becoming an increasingly important source to companies focus on their core competencies, reduce costs, and increase efficiency in several organizational functions. Even though outsourcing of business activities has become a prevalent practice amongst organizations, the literature provides only a one-dimensional view of the phenomenon by focusing on the service receivers’ perspectives – buyer. This dissertation overcomes this weakness by investigate and analyze the business models of outsourcing companies – vendor - as a way to understand how they reach a sustainable competitive advantage that differentiates them in a competitive market. Hence, the whole investigation explores the service provider’s perspectives by conducting interviews to 16 top executives from 15 different outsourcing companies in Portugal. The findings suggest that all the organizations presented in the study face the same challenges/pains in the market and each of them manifest an exclusive combination of mechanisms, methods, strategies and approaches within their business models to be differentiated in the market and sustainable in terms of efficiency and competitive advantage.