Recognizing Best Practice in Portuguese Higher Education Libraries

Detalhes bibliográficos
Autor(a) principal: Melo, Luiza
Data de Publicação: 2008
Outros Autores: Pires, Cesaltina, Taveira, Ana
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10174/2293
Resumo: The purpose of this paper is to identify best practices in order to improve the quality of services in Portuguese academic libraries. This article describes an ongoing project to assess the performance of library services, resulting from a partnership of six Portuguese higher education libraries. The study has three main steps: (1) selection of criteria to be evaluated and selection of their corresponding performance indicators; (2) data collection and analysis; (3) identifi cation of best practices. The selection of the criteria to be evaluated is based on a mixed model combining the Common Assessment Framework and the Balanced Scorecard. The associated performance indicators are in accordance with International Standards ISO 11620:1998 and ISO 2789:2006.
id RCAP_3adccb0416921f9901030d6b0709f19d
oai_identifier_str oai:dspace.uevora.pt:10174/2293
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Recognizing Best Practice in Portuguese Higher Education Librariesbenchmarkingperformance assessmentacademic librariesThe purpose of this paper is to identify best practices in order to improve the quality of services in Portuguese academic libraries. This article describes an ongoing project to assess the performance of library services, resulting from a partnership of six Portuguese higher education libraries. The study has three main steps: (1) selection of criteria to be evaluated and selection of their corresponding performance indicators; (2) data collection and analysis; (3) identifi cation of best practices. The selection of the criteria to be evaluated is based on a mixed model combining the Common Assessment Framework and the Balanced Scorecard. The associated performance indicators are in accordance with International Standards ISO 11620:1998 and ISO 2789:2006.Sage2010-12-13T10:19:42Z2010-12-132008-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article197943 bytesapplication/pdfhttp://hdl.handle.net/10174/2293http://hdl.handle.net/10174/2293eng34-5434IFLA Journal1livreDepartamento de Gestãolbmelo@fc.up.ptcpires@uevora.ptanataveira@notes.uac.pt720Melo, LuizaPires, CesaltinaTaveira, Anainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:38:40Zoai:dspace.uevora.pt:10174/2293Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:58:02.015980Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Recognizing Best Practice in Portuguese Higher Education Libraries
title Recognizing Best Practice in Portuguese Higher Education Libraries
spellingShingle Recognizing Best Practice in Portuguese Higher Education Libraries
Melo, Luiza
benchmarking
performance assessment
academic libraries
title_short Recognizing Best Practice in Portuguese Higher Education Libraries
title_full Recognizing Best Practice in Portuguese Higher Education Libraries
title_fullStr Recognizing Best Practice in Portuguese Higher Education Libraries
title_full_unstemmed Recognizing Best Practice in Portuguese Higher Education Libraries
title_sort Recognizing Best Practice in Portuguese Higher Education Libraries
author Melo, Luiza
author_facet Melo, Luiza
Pires, Cesaltina
Taveira, Ana
author_role author
author2 Pires, Cesaltina
Taveira, Ana
author2_role author
author
dc.contributor.author.fl_str_mv Melo, Luiza
Pires, Cesaltina
Taveira, Ana
dc.subject.por.fl_str_mv benchmarking
performance assessment
academic libraries
topic benchmarking
performance assessment
academic libraries
description The purpose of this paper is to identify best practices in order to improve the quality of services in Portuguese academic libraries. This article describes an ongoing project to assess the performance of library services, resulting from a partnership of six Portuguese higher education libraries. The study has three main steps: (1) selection of criteria to be evaluated and selection of their corresponding performance indicators; (2) data collection and analysis; (3) identifi cation of best practices. The selection of the criteria to be evaluated is based on a mixed model combining the Common Assessment Framework and the Balanced Scorecard. The associated performance indicators are in accordance with International Standards ISO 11620:1998 and ISO 2789:2006.
publishDate 2008
dc.date.none.fl_str_mv 2008-01-01T00:00:00Z
2010-12-13T10:19:42Z
2010-12-13
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/2293
http://hdl.handle.net/10174/2293
url http://hdl.handle.net/10174/2293
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 34-54
34
IFLA Journal
1
livre
Departamento de Gestão
lbmelo@fc.up.pt
cpires@uevora.pt
anataveira@notes.uac.pt
720
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 197943 bytes
application/pdf
dc.publisher.none.fl_str_mv Sage
publisher.none.fl_str_mv Sage
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799136463900639232

Registros relacionados