Perceived quality, satisfaction, and recommendation of dental equipment maintenance services

Detalhes bibliográficos
Autor(a) principal: Soares Pontello, Fernando Sena
Data de Publicação: 2017
Outros Autores: Gosling, Marlusa de Sevilha, Macedo, Samara Borges
Tipo de documento: Artigo
Idioma: spa
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.1/11492
Resumo: The purpose of the study was to identify specific attributes of perceived quality of dental equipment maintenance service providers. The authors also wanted to measure the impact of general perceived quality and satisfaction on the intention to recommend the provider. To accomplish these goals, an online survey, which was preceded by a qualitative and exploratory phase, was conducted with 154 dentists. The data analysis showed that Empathy and Tangibles were the most relevant dimensions of perceived quality. Furthermore, perceived general quality and satisfaction explained 82.4% of dentist intention to recommend their dental equipment maintenance service providers. (C) 2017 Fundacion Universitaria Konrad Lorenz. Published by Elsevier Espana, S.L.U.
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spelling Perceived quality, satisfaction, and recommendation of dental equipment maintenance servicesThe purpose of the study was to identify specific attributes of perceived quality of dental equipment maintenance service providers. The authors also wanted to measure the impact of general perceived quality and satisfaction on the intention to recommend the provider. To accomplish these goals, an online survey, which was preceded by a qualitative and exploratory phase, was conducted with 154 dentists. The data analysis showed that Empathy and Tangibles were the most relevant dimensions of perceived quality. Furthermore, perceived general quality and satisfaction explained 82.4% of dentist intention to recommend their dental equipment maintenance service providers. (C) 2017 Fundacion Universitaria Konrad Lorenz. Published by Elsevier Espana, S.L.U.Fundacion Univ Konrad LorenzSapientiaSoares Pontello, Fernando SenaGosling, Marlusa de SevilhaMacedo, Samara Borges2018-12-07T14:53:23Z2017-122017-12-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/11492spa2215-910X10.1016/j.sumneg.2017.08.001info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-24T10:23:18Zoai:sapientia.ualg.pt:10400.1/11492Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:02:59.431168Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
title Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
spellingShingle Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
Soares Pontello, Fernando Sena
title_short Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
title_full Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
title_fullStr Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
title_full_unstemmed Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
title_sort Perceived quality, satisfaction, and recommendation of dental equipment maintenance services
author Soares Pontello, Fernando Sena
author_facet Soares Pontello, Fernando Sena
Gosling, Marlusa de Sevilha
Macedo, Samara Borges
author_role author
author2 Gosling, Marlusa de Sevilha
Macedo, Samara Borges
author2_role author
author
dc.contributor.none.fl_str_mv Sapientia
dc.contributor.author.fl_str_mv Soares Pontello, Fernando Sena
Gosling, Marlusa de Sevilha
Macedo, Samara Borges
description The purpose of the study was to identify specific attributes of perceived quality of dental equipment maintenance service providers. The authors also wanted to measure the impact of general perceived quality and satisfaction on the intention to recommend the provider. To accomplish these goals, an online survey, which was preceded by a qualitative and exploratory phase, was conducted with 154 dentists. The data analysis showed that Empathy and Tangibles were the most relevant dimensions of perceived quality. Furthermore, perceived general quality and satisfaction explained 82.4% of dentist intention to recommend their dental equipment maintenance service providers. (C) 2017 Fundacion Universitaria Konrad Lorenz. Published by Elsevier Espana, S.L.U.
publishDate 2017
dc.date.none.fl_str_mv 2017-12
2017-12-01T00:00:00Z
2018-12-07T14:53:23Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.1/11492
url http://hdl.handle.net/10400.1/11492
dc.language.iso.fl_str_mv spa
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10.1016/j.sumneg.2017.08.001
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dc.publisher.none.fl_str_mv Fundacion Univ Konrad Lorenz
publisher.none.fl_str_mv Fundacion Univ Konrad Lorenz
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