Management consulting skills: Towards an integrative matrix

• Autor(a) principal: Serrano, Ana Chaves
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/27285
• topic: Competências -- Skills; Management consulting; Recursos humanos -- Human resources; Swarm; DELPHI; Consultadoria de gestão

Management consultant’s competencies have been a fragmented field of research where many proposals abound, but convergence is still pending. This research aims to offer such an integrative competency framework by critically analyzing extant models, conducting a documental content analysis to extract a list of competencies, which was subjected to empirical scrutiny via two different consensus seeking techniques: Swarm analysis and Delphi technique. Counting on three groups of participants from postgraduate studies, independent judgments were collected on the relative importance of competencies for management consultancy. These were contrasted to validate its scores and ranking, and interrater agreement indicators were applied to judge its convergence. Findings show that there is wide consensus and that a valid core competency framework to be used in management consultancy is deployable. Complementarily, findings prove that Swarm and Delphi mostly converge, and that Swarm analysis brings more efficiency to the process and opens up new analytical possibilities.