Analysing intention and action in mobile banking services

Detalhes bibliográficos
Autor(a) principal: Perdigoto, Marta
Data de Publicação: 2012
Outros Autores: Picoto, Winnie
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/12288
Resumo: Technological advances at the level of mobile devices are transforming the world. Banking users are able to conduct banking services at any place, and at any time, with m-banking. The purpose of this research is to analyse intention and action in m-banking services. A research model was developed and PLS was used to test the causalities in the proposed model. Our proposal extends the existing models with an assessment of the actual usage of m-banking and of how behavioural intention translates into action. This study found that the main determinants of behavioural intention for m-banking are social influence and relative advantage. Furthermore, perceived risk, lack of information and usage barriers have a negative effect on m- banking behavioural intention. Perceived risks, e-banking use, and behaviour intention are found to be significant antecedents of m-banking use. Gender has a positive and significant influence on m-banking usage, but not on the construction of behavioural intention.
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spelling Analysing intention and action in mobile banking servicesM-banking actual useAcceptance factorsBarriers of useTAMTBPIDTPLS.Technological advances at the level of mobile devices are transforming the world. Banking users are able to conduct banking services at any place, and at any time, with m-banking. The purpose of this research is to analyse intention and action in m-banking services. A research model was developed and PLS was used to test the causalities in the proposed model. Our proposal extends the existing models with an assessment of the actual usage of m-banking and of how behavioural intention translates into action. This study found that the main determinants of behavioural intention for m-banking are social influence and relative advantage. Furthermore, perceived risk, lack of information and usage barriers have a negative effect on m- banking behavioural intention. Perceived risks, e-banking use, and behaviour intention are found to be significant antecedents of m-banking use. Gender has a positive and significant influence on m-banking usage, but not on the construction of behavioural intention.ISEG - Departamento de GestãoRepositório da Universidade de LisboaPerdigoto, MartaPicoto, Winnie2016-10-14T09:03:49Z20122012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/12288engPerdigoto, Marta e Winnie Picoto (2012). "Analysing intention and action in mobile banking services". Portuguese Journal of Management Studies, XVII(2):133-152info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:42:29Zoai:www.repository.utl.pt:10400.5/12288Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:58:26.616728Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Analysing intention and action in mobile banking services
title Analysing intention and action in mobile banking services
spellingShingle Analysing intention and action in mobile banking services
Perdigoto, Marta
M-banking actual use
Acceptance factors
Barriers of use
TAM
TBP
IDT
PLS.
title_short Analysing intention and action in mobile banking services
title_full Analysing intention and action in mobile banking services
title_fullStr Analysing intention and action in mobile banking services
title_full_unstemmed Analysing intention and action in mobile banking services
title_sort Analysing intention and action in mobile banking services
author Perdigoto, Marta
author_facet Perdigoto, Marta
Picoto, Winnie
author_role author
author2 Picoto, Winnie
author2_role author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Perdigoto, Marta
Picoto, Winnie
dc.subject.por.fl_str_mv M-banking actual use
Acceptance factors
Barriers of use
TAM
TBP
IDT
PLS.
topic M-banking actual use
Acceptance factors
Barriers of use
TAM
TBP
IDT
PLS.
description Technological advances at the level of mobile devices are transforming the world. Banking users are able to conduct banking services at any place, and at any time, with m-banking. The purpose of this research is to analyse intention and action in m-banking services. A research model was developed and PLS was used to test the causalities in the proposed model. Our proposal extends the existing models with an assessment of the actual usage of m-banking and of how behavioural intention translates into action. This study found that the main determinants of behavioural intention for m-banking are social influence and relative advantage. Furthermore, perceived risk, lack of information and usage barriers have a negative effect on m- banking behavioural intention. Perceived risks, e-banking use, and behaviour intention are found to be significant antecedents of m-banking use. Gender has a positive and significant influence on m-banking usage, but not on the construction of behavioural intention.
publishDate 2012
dc.date.none.fl_str_mv 2012
2012-01-01T00:00:00Z
2016-10-14T09:03:49Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/12288
url http://hdl.handle.net/10400.5/12288
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Perdigoto, Marta e Winnie Picoto (2012). "Analysing intention and action in mobile banking services". Portuguese Journal of Management Studies, XVII(2):133-152
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv ISEG - Departamento de Gestão
publisher.none.fl_str_mv ISEG - Departamento de Gestão
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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