The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/17163 |
Resumo: | In the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres. |
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The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledgeCentres of competenceCentres of excellenceCentres of expertiseIntellectual capitalKnowledge-based economiesOrganizational knowledge managementShared services modelSSAMTechnical centresIn the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres.IGI Global2019-02-06T18:39:57Z2018-01-01T00:00:00Z20182019-02-06T18:39:09Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/17163eng1548-390810.4018/IJTHI.2018040101Domingues, L.Pinto, A.Carlos J. G.info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:32:03Zoai:repositorio.iscte-iul.pt:10071/17163Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:14:26.262125Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
title |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
spellingShingle |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge Domingues, L. Centres of competence Centres of excellence Centres of expertise Intellectual capital Knowledge-based economies Organizational knowledge management Shared services model SSAM Technical centres |
title_short |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
title_full |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
title_fullStr |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
title_full_unstemmed |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
title_sort |
The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge |
author |
Domingues, L. |
author_facet |
Domingues, L. Pinto, A. Carlos J. G. |
author_role |
author |
author2 |
Pinto, A. Carlos J. G. |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Domingues, L. Pinto, A. Carlos J. G. |
dc.subject.por.fl_str_mv |
Centres of competence Centres of excellence Centres of expertise Intellectual capital Knowledge-based economies Organizational knowledge management Shared services model SSAM Technical centres |
topic |
Centres of competence Centres of excellence Centres of expertise Intellectual capital Knowledge-based economies Organizational knowledge management Shared services model SSAM Technical centres |
description |
In the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-01-01T00:00:00Z 2018 2019-02-06T18:39:57Z 2019-02-06T18:39:09Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/17163 |
url |
http://hdl.handle.net/10071/17163 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1548-3908 10.4018/IJTHI.2018040101 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
IGI Global |
publisher.none.fl_str_mv |
IGI Global |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134701150011392 |