Shared service centre experience : the social relation of the shared service centre employees
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/39510 |
Resumo: | The aim of this master thesis is to analyze the social relationship of the Porto Excellence Centre employees who work in a shared service centre of COFCO, the leader of the agricultural and food industry in China, and one of the world's leading agri-product traders with global footprints. The research for this paper includes a literature review, an interview, an online survey and the personal experience of the author as an intern in the company where the analyses was made. The main results indicate that the work the employees of the Porto Excellence Office and the units they provide services do require for both parties to be in constant interaction. Moreover, it was also identified that the social relations between the employees of the Porto Excellence Office were formed in a remote working context due to the Covid-19 pandemic. Overall, the social relation between the employees of the Porto Excellence Office and the units they provide services to is manly professional and rarely personal. The shared service centre is fundamental for COFCO International operations. |
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Shared service centre experience : the social relation of the shared service centre employeesShared service centreCOFCO internationalSocial relationRelação SocialDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe aim of this master thesis is to analyze the social relationship of the Porto Excellence Centre employees who work in a shared service centre of COFCO, the leader of the agricultural and food industry in China, and one of the world's leading agri-product traders with global footprints. The research for this paper includes a literature review, an interview, an online survey and the personal experience of the author as an intern in the company where the analyses was made. The main results indicate that the work the employees of the Porto Excellence Office and the units they provide services do require for both parties to be in constant interaction. Moreover, it was also identified that the social relations between the employees of the Porto Excellence Office were formed in a remote working context due to the Covid-19 pandemic. Overall, the social relation between the employees of the Porto Excellence Office and the units they provide services to is manly professional and rarely personal. The shared service centre is fundamental for COFCO International operations.Nesta tese de mestrado é analisada a relação social dos funcionários do Centro de Excelência do Porto que trabalham no shared service centre da COFCO, líder na indústria agrícola e alimentar na China e um dos principais comerciantes mundiais em agro-produtos. O estudo do tema inclui uma revisão de literatura, uma entrevista, um questionário online e a experiência pessoal da autora como estagiária na empresa onde a análise foi realizada. Os principais resultados indicam que o trabalho dos colaboradores do Centro de Excelência do Porto e das unidades às quais prestam serviços requerem que ambas as partes estejam em constante contacto. Além disso, foi também identificado que a relação social entre os colaboradores do Centro de Excelência do Porto se formou em contexto de teletrabalho devido à pandemia de Covid-19. No geral, a relação entre os colaboradores do Centro de Excelência do Porto e as unidades às quais prestam serviços é maioritariamente profissional e raramente pessoal. O shared service centre é fundamental para as operações da COFCO International.Lencastre, Paulo de Neville SepúlvedaVeritati - Repositório Institucional da Universidade Católica PortuguesaMoreira, Sílvia Cristina Soares2022-12-07T16:06:00Z2022-10-112022-062022-10-11T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.14/39510TID:203088778enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:45:02Zoai:repositorio.ucp.pt:10400.14/39510Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:32:20.542891Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Shared service centre experience : the social relation of the shared service centre employees |
title |
Shared service centre experience : the social relation of the shared service centre employees |
spellingShingle |
Shared service centre experience : the social relation of the shared service centre employees Moreira, Sílvia Cristina Soares Shared service centre COFCO international Social relation Relação Social Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Shared service centre experience : the social relation of the shared service centre employees |
title_full |
Shared service centre experience : the social relation of the shared service centre employees |
title_fullStr |
Shared service centre experience : the social relation of the shared service centre employees |
title_full_unstemmed |
Shared service centre experience : the social relation of the shared service centre employees |
title_sort |
Shared service centre experience : the social relation of the shared service centre employees |
author |
Moreira, Sílvia Cristina Soares |
author_facet |
Moreira, Sílvia Cristina Soares |
author_role |
author |
dc.contributor.none.fl_str_mv |
Lencastre, Paulo de Neville Sepúlveda Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Moreira, Sílvia Cristina Soares |
dc.subject.por.fl_str_mv |
Shared service centre COFCO international Social relation Relação Social Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Shared service centre COFCO international Social relation Relação Social Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
The aim of this master thesis is to analyze the social relationship of the Porto Excellence Centre employees who work in a shared service centre of COFCO, the leader of the agricultural and food industry in China, and one of the world's leading agri-product traders with global footprints. The research for this paper includes a literature review, an interview, an online survey and the personal experience of the author as an intern in the company where the analyses was made. The main results indicate that the work the employees of the Porto Excellence Office and the units they provide services do require for both parties to be in constant interaction. Moreover, it was also identified that the social relations between the employees of the Porto Excellence Office were formed in a remote working context due to the Covid-19 pandemic. Overall, the social relation between the employees of the Porto Excellence Office and the units they provide services to is manly professional and rarely personal. The shared service centre is fundamental for COFCO International operations. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-12-07T16:06:00Z 2022-10-11 2022-06 2022-10-11T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/39510 TID:203088778 |
url |
http://hdl.handle.net/10400.14/39510 |
identifier_str_mv |
TID:203088778 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799132047277555712 |