Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com

Detalhes bibliográficos
Autor(a) principal: Ramos, Marcos Gonçalves
Data de Publicação: 2018
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.34624/rtd.v0i30.1858
Resumo: The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as reviews and notes are compared to OTA's ranking process assigned to evaluate Hotels services. Three operational hotels classication methods are discussed from three comprehensive approaches: heuristics, functional and algorithmic classications. The sample findings indicate possible statistical distortions on the total amount of the reviews used to aggregate to rank hotels and accommodations as top lists in the OTA's commercial sites.
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spelling Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.comClassificação dos meios de hospedagem na era digital: uma análise crítica sobre as plataformas Tripadvisor e Booking.comThe present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as reviews and notes are compared to OTA's ranking process assigned to evaluate Hotels services. Three operational hotels classication methods are discussed from three comprehensive approaches: heuristics, functional and algorithmic classications. The sample findings indicate possible statistical distortions on the total amount of the reviews used to aggregate to rank hotels and accommodations as top lists in the OTA's commercial sites.O presente trabalho discute uma análise crítica sobre modos de classicação dos meios de hospedagem (CMH) e serviços em hotelaria realizados por plataformas de agencias online (OTA's) como Tripadvisor e Booking.com. Processos de rankeamento (ranking) estatístico dos conteúdos gerados pelos usuários (CGU) compartilhados em redes na forma de comentários (reviews) e representados nas notas são comparados aos processos de ordenação voltados para avaliação dos hotéis e serviços. São analisadas três modelos operacionais de classicação abrangentes como: heurística, funcional e algorítmica. Os resultados da amostra demonstraram possíveis distorções estatísticas no total das revisões atribuídas para posicionar hotéis e meios de hospedagens como top lists nos sites comerciais das OTA's.Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2018-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v0i30.1858oai:proa.ua.pt:article/1858Journal of Tourism & Development; No 30 (2018); 111-124Revista Turismo & Desenvolvimento; n.º 30 (2018); 111-1242182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://proa.ua.pt/index.php/rtd/article/view/1858https://doi.org/10.34624/rtd.v0i30.1858https://proa.ua.pt/index.php/rtd/article/view/1858/1486https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessRamos, Marcos Gonçalves2022-09-26T10:56:26Zoai:proa.ua.pt:article/1858Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:17.061534Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
Classificação dos meios de hospedagem na era digital: uma análise crítica sobre as plataformas Tripadvisor e Booking.com
title Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
spellingShingle Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
Ramos, Marcos Gonçalves
title_short Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
title_full Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
title_fullStr Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
title_full_unstemmed Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
title_sort Classication of hotels and accommodation services in digital times: A Critical analysis on Tripadvisor and Booking.com
author Ramos, Marcos Gonçalves
author_facet Ramos, Marcos Gonçalves
author_role author
dc.contributor.author.fl_str_mv Ramos, Marcos Gonçalves
description The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as reviews and notes are compared to OTA's ranking process assigned to evaluate Hotels services. Three operational hotels classication methods are discussed from three comprehensive approaches: heuristics, functional and algorithmic classications. The sample findings indicate possible statistical distortions on the total amount of the reviews used to aggregate to rank hotels and accommodations as top lists in the OTA's commercial sites.
publishDate 2018
dc.date.none.fl_str_mv 2018-01-01T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.34624/rtd.v0i30.1858
oai:proa.ua.pt:article/1858
url https://doi.org/10.34624/rtd.v0i30.1858
identifier_str_mv oai:proa.ua.pt:article/1858
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://proa.ua.pt/index.php/rtd/article/view/1858
https://doi.org/10.34624/rtd.v0i30.1858
https://proa.ua.pt/index.php/rtd/article/view/1858/1486
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
dc.source.none.fl_str_mv Journal of Tourism & Development; No 30 (2018); 111-124
Revista Turismo & Desenvolvimento; n.º 30 (2018); 111-124
2182-1453
1645-9261
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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