Supporting homeless people with IVR systems
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10451/37183 |
Resumo: | Tese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018 |
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7160 |
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Supporting homeless people with IVR systemsIVRSem-abrigoHCIMelhoria do Acesso à InformaçãoTecnologias DigitaisTeses de mestrado - 2018Departamento de InformáticaTese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018The homelessness in the world is in increasing, mainly due to the effects of the 2008 economic crisis which increased house prices, the cost of living and unemployment. And due to the current migration crisis, Europe faces. The social implications of both events and the current incapability of the support and the emergency services aiding a large amount of newly homeless people lead to a change of the typical profile of the homeless population, now most homeless people are now young adults, children, and families. Although this profile seems through Europe and the United States, in Portugal the typical profile of a homeless person is distinct. A homeless person is characterized be being Portuguese, male, in a working-age spectrum, single or divorced, with addictions, mental problems and unemployed. Current technologies and always-available connectivity enable just-in-time access to information and services. Homeless people can be great beneficiaries of such prompt access to information if it is easily attainable. We performed a set of formative studies with volunteers from a homeless helping association and with individuals who started the process of abandoning homelessness at a shelter to understand current technology usage, and access to information and services, by among the homeless population. We found that access to devices is pervasive in their everyday life. Either by using their own devices or by recurring to technologies provided by public services, like libraries and shelters. Although access to digital devices can be easy, access to needed information can be a challenging task, since most information is either obtained mouth-to-mouth among the homeless community or by talking with volunteers in person. We designed low-demand information access and communication platform, as an in- teractive voice response (IVR) system, featuring location services, information storage, asynchronous communication, information boards, among others. To inspect its perceived usefulness and elicit novel usages, we exposed the platform to several stakeholders (home- less people, volunteers, technicians), in a series of workshops. The developed platform helped homeless people find information for their survival in streets, while also allowing associations to better support those who seek help.Guerreiro, Tiago João VieiraRepositório da Universidade de LisboaCarvalho, Luís Augusto Pipa2019-02-25T15:58:15Z201820182018-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10451/37183TID:202189872enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-08T16:34:14Zoai:repositorio.ul.pt:10451/37183Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:51:17.967570Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Supporting homeless people with IVR systems |
title |
Supporting homeless people with IVR systems |
spellingShingle |
Supporting homeless people with IVR systems Carvalho, Luís Augusto Pipa IVR Sem-abrigo HCI Melhoria do Acesso à Informação Tecnologias Digitais Teses de mestrado - 2018 Departamento de Informática |
title_short |
Supporting homeless people with IVR systems |
title_full |
Supporting homeless people with IVR systems |
title_fullStr |
Supporting homeless people with IVR systems |
title_full_unstemmed |
Supporting homeless people with IVR systems |
title_sort |
Supporting homeless people with IVR systems |
author |
Carvalho, Luís Augusto Pipa |
author_facet |
Carvalho, Luís Augusto Pipa |
author_role |
author |
dc.contributor.none.fl_str_mv |
Guerreiro, Tiago João Vieira Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Carvalho, Luís Augusto Pipa |
dc.subject.por.fl_str_mv |
IVR Sem-abrigo HCI Melhoria do Acesso à Informação Tecnologias Digitais Teses de mestrado - 2018 Departamento de Informática |
topic |
IVR Sem-abrigo HCI Melhoria do Acesso à Informação Tecnologias Digitais Teses de mestrado - 2018 Departamento de Informática |
description |
Tese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018 |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018 2018 2018-01-01T00:00:00Z 2019-02-25T15:58:15Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10451/37183 TID:202189872 |
url |
http://hdl.handle.net/10451/37183 |
identifier_str_mv |
TID:202189872 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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