Supporting homeless people with IVR systems

Detalhes bibliográficos
Autor(a) principal: Carvalho, Luís Augusto Pipa
Data de Publicação: 2018
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10451/37183
Resumo: Tese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018
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spelling Supporting homeless people with IVR systemsIVRSem-abrigoHCIMelhoria do Acesso à InformaçãoTecnologias DigitaisTeses de mestrado - 2018Departamento de InformáticaTese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018The homelessness in the world is in increasing, mainly due to the effects of the 2008 economic crisis which increased house prices, the cost of living and unemployment. And due to the current migration crisis, Europe faces. The social implications of both events and the current incapability of the support and the emergency services aiding a large amount of newly homeless people lead to a change of the typical profile of the homeless population, now most homeless people are now young adults, children, and families. Although this profile seems through Europe and the United States, in Portugal the typical profile of a homeless person is distinct. A homeless person is characterized be being Portuguese, male, in a working-age spectrum, single or divorced, with addictions, mental problems and unemployed. Current technologies and always-available connectivity enable just-in-time access to information and services. Homeless people can be great beneficiaries of such prompt access to information if it is easily attainable. We performed a set of formative studies with volunteers from a homeless helping association and with individuals who started the process of abandoning homelessness at a shelter to understand current technology usage, and access to information and services, by among the homeless population. We found that access to devices is pervasive in their everyday life. Either by using their own devices or by recurring to technologies provided by public services, like libraries and shelters. Although access to digital devices can be easy, access to needed information can be a challenging task, since most information is either obtained mouth-to-mouth among the homeless community or by talking with volunteers in person. We designed low-demand information access and communication platform, as an in- teractive voice response (IVR) system, featuring location services, information storage, asynchronous communication, information boards, among others. To inspect its perceived usefulness and elicit novel usages, we exposed the platform to several stakeholders (home- less people, volunteers, technicians), in a series of workshops. The developed platform helped homeless people find information for their survival in streets, while also allowing associations to better support those who seek help.Guerreiro, Tiago João VieiraRepositório da Universidade de LisboaCarvalho, Luís Augusto Pipa2019-02-25T15:58:15Z201820182018-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10451/37183TID:202189872enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-08T16:34:14Zoai:repositorio.ul.pt:10451/37183Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:51:17.967570Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Supporting homeless people with IVR systems
title Supporting homeless people with IVR systems
spellingShingle Supporting homeless people with IVR systems
Carvalho, Luís Augusto Pipa
IVR
Sem-abrigo
HCI
Melhoria do Acesso à Informação
Tecnologias Digitais
Teses de mestrado - 2018
Departamento de Informática
title_short Supporting homeless people with IVR systems
title_full Supporting homeless people with IVR systems
title_fullStr Supporting homeless people with IVR systems
title_full_unstemmed Supporting homeless people with IVR systems
title_sort Supporting homeless people with IVR systems
author Carvalho, Luís Augusto Pipa
author_facet Carvalho, Luís Augusto Pipa
author_role author
dc.contributor.none.fl_str_mv Guerreiro, Tiago João Vieira
Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Carvalho, Luís Augusto Pipa
dc.subject.por.fl_str_mv IVR
Sem-abrigo
HCI
Melhoria do Acesso à Informação
Tecnologias Digitais
Teses de mestrado - 2018
Departamento de Informática
topic IVR
Sem-abrigo
HCI
Melhoria do Acesso à Informação
Tecnologias Digitais
Teses de mestrado - 2018
Departamento de Informática
description Tese de mestrado, Engenharia Informática (Engenharia de Software) Universidade de Lisboa, Faculdade de Ciências, 2018
publishDate 2018
dc.date.none.fl_str_mv 2018
2018
2018-01-01T00:00:00Z
2019-02-25T15:58:15Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10451/37183
TID:202189872
url http://hdl.handle.net/10451/37183
identifier_str_mv TID:202189872
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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