Air-travelers' concerns emerging from online comments during the COVID-19 outbreak

Bibliographic Details
Main Author: Piccinelli, Stefania
Publication Date: 2021
Other Authors: Moro, Sérgio, Rita, Paulo
Format: Article
Language: eng
Source: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Download full: http://hdl.handle.net/10362/114283
Summary: Piccinelli, S., Moro, S., & Rita, P. (2021). Air-travelers' concerns emerging from online comments during the COVID-19 outbreak. Tourism Management, 85, 1-9. [104313]. https://doi.org/10.1016/j.tourman.2021.104313
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spelling Air-travelers' concerns emerging from online comments during the COVID-19 outbreakAir-travelersCoronavirusCOVID-19ItalyOnline commentsPandemicDevelopmentTransportationTourism, Leisure and Hospitality ManagementStrategy and ManagementPiccinelli, S., Moro, S., & Rita, P. (2021). Air-travelers' concerns emerging from online comments during the COVID-19 outbreak. Tourism Management, 85, 1-9. [104313]. https://doi.org/10.1016/j.tourman.2021.104313This research aims to assess air travelers' concerns affected by the Coronavirus pandemic, expressed in the comments they wrote online. A sample of 639 comments written on the Italian National Consumer Union website and related to the airline industry was assessed through an automated sentiment analysis in this study. The achieved results showed that travelers' concerns were directed mainly towards compensations, cancellations, and COVID-19 and at the same time, they had mixed and unpredictable feelings. This element suggests that consumers may have understood that airline companies are facing unsustainable cash-flow and revenue situations. Moreover, all our hypotheses, grounded on existing literature, were refuted. Accordingly, we argue that the actual context prevents assessments based on previous assumptions, and studies related to the impact of COVID-19 need to be conducted anew.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNPiccinelli, StefaniaMoro, SérgioRita, Paulo2024-03-14T01:32:00Z2021-082021-08-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article9application/pdfhttp://hdl.handle.net/10362/114283eng0261-5177PURE: 28790909https://doi.org/10.1016/j.tourman.2021.104313info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-18T01:42:07Zoai:run.unl.pt:10362/114283Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:42:29.143269Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
title Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
spellingShingle Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
Piccinelli, Stefania
Air-travelers
Coronavirus
COVID-19
Italy
Online comments
Pandemic
Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management
title_short Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
title_full Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
title_fullStr Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
title_full_unstemmed Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
title_sort Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
author Piccinelli, Stefania
author_facet Piccinelli, Stefania
Moro, Sérgio
Rita, Paulo
author_role author
author2 Moro, Sérgio
Rita, Paulo
author2_role author
author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv Piccinelli, Stefania
Moro, Sérgio
Rita, Paulo
dc.subject.por.fl_str_mv Air-travelers
Coronavirus
COVID-19
Italy
Online comments
Pandemic
Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management
topic Air-travelers
Coronavirus
COVID-19
Italy
Online comments
Pandemic
Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management
description Piccinelli, S., Moro, S., & Rita, P. (2021). Air-travelers' concerns emerging from online comments during the COVID-19 outbreak. Tourism Management, 85, 1-9. [104313]. https://doi.org/10.1016/j.tourman.2021.104313
publishDate 2021
dc.date.none.fl_str_mv 2021-08
2021-08-01T00:00:00Z
2024-03-14T01:32:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/114283
url http://hdl.handle.net/10362/114283
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0261-5177
PURE: 28790909
https://doi.org/10.1016/j.tourman.2021.104313
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 9
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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