The influence of cultural origins of visitors when staying in the city that never sleeps

Detalhes bibliográficos
Autor(a) principal: Moro, S.
Data de Publicação: 2020
Outros Autores: Rita, P., Ramos, P., Esmerado, J.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/20928
Resumo: Smart tourism can benefit from Big Data to offer personalized services that better meet tourist demands. This study addresses the adaptation versus globalization debate by analyzing all reviews made about New York City (NYC) on Booking.com, a total of 115,297 reviews for 307 hotels. The collected dataset was divided into 10 cultural clusters and category of each hotel by the star rank system. Then, 5 categories were analyzed: cleanliness, food, location, price, and staff. Results showed both divergent and convergent opinions about the accommodation offer of NYC, depending on the selected category. Food and staff gathered different opinions among the 10 cultural clusters. Particularly, cultures less subjected to globalization tend to write more negative reviews about food. Also, cultures with a higher distance in treatment between tourists and staff such as Confucian, South-East Asia and Middle-Easterners, appreciate less the egalitarian treatment of NYC hotel staff.
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spelling The influence of cultural origins of visitors when staying in the city that never sleepsCultureTourist satisfactionOnline reviewsSocial mediaNew YorkNYCSmart tourism can benefit from Big Data to offer personalized services that better meet tourist demands. This study addresses the adaptation versus globalization debate by analyzing all reviews made about New York City (NYC) on Booking.com, a total of 115,297 reviews for 307 hotels. The collected dataset was divided into 10 cultural clusters and category of each hotel by the star rank system. Then, 5 categories were analyzed: cleanliness, food, location, price, and staff. Results showed both divergent and convergent opinions about the accommodation offer of NYC, depending on the selected category. Food and staff gathered different opinions among the 10 cultural clusters. Particularly, cultures less subjected to globalization tend to write more negative reviews about food. Also, cultures with a higher distance in treatment between tourists and staff such as Confucian, South-East Asia and Middle-Easterners, appreciate less the egalitarian treatment of NYC hotel staff.Routledge2020-12-15T12:23:13Z2022-01-01T00:00:00Z20222022-04-06T14:20:33Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/20928eng0250-828110.1080/02508281.2020.1821328Moro, S.Rita, P.Ramos, P.Esmerado, J.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:39:21Zoai:repositorio.iscte-iul.pt:10071/20928Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:18:04.636988Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The influence of cultural origins of visitors when staying in the city that never sleeps
title The influence of cultural origins of visitors when staying in the city that never sleeps
spellingShingle The influence of cultural origins of visitors when staying in the city that never sleeps
Moro, S.
Culture
Tourist satisfaction
Online reviews
Social media
New York
NYC
title_short The influence of cultural origins of visitors when staying in the city that never sleeps
title_full The influence of cultural origins of visitors when staying in the city that never sleeps
title_fullStr The influence of cultural origins of visitors when staying in the city that never sleeps
title_full_unstemmed The influence of cultural origins of visitors when staying in the city that never sleeps
title_sort The influence of cultural origins of visitors when staying in the city that never sleeps
author Moro, S.
author_facet Moro, S.
Rita, P.
Ramos, P.
Esmerado, J.
author_role author
author2 Rita, P.
Ramos, P.
Esmerado, J.
author2_role author
author
author
dc.contributor.author.fl_str_mv Moro, S.
Rita, P.
Ramos, P.
Esmerado, J.
dc.subject.por.fl_str_mv Culture
Tourist satisfaction
Online reviews
Social media
New York
NYC
topic Culture
Tourist satisfaction
Online reviews
Social media
New York
NYC
description Smart tourism can benefit from Big Data to offer personalized services that better meet tourist demands. This study addresses the adaptation versus globalization debate by analyzing all reviews made about New York City (NYC) on Booking.com, a total of 115,297 reviews for 307 hotels. The collected dataset was divided into 10 cultural clusters and category of each hotel by the star rank system. Then, 5 categories were analyzed: cleanliness, food, location, price, and staff. Results showed both divergent and convergent opinions about the accommodation offer of NYC, depending on the selected category. Food and staff gathered different opinions among the 10 cultural clusters. Particularly, cultures less subjected to globalization tend to write more negative reviews about food. Also, cultures with a higher distance in treatment between tourists and staff such as Confucian, South-East Asia and Middle-Easterners, appreciate less the egalitarian treatment of NYC hotel staff.
publishDate 2020
dc.date.none.fl_str_mv 2020-12-15T12:23:13Z
2022-01-01T00:00:00Z
2022
2022-04-06T14:20:33Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/20928
url http://hdl.handle.net/10071/20928
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0250-8281
10.1080/02508281.2020.1821328
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
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dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Routledge
publisher.none.fl_str_mv Routledge
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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